My wife and I have stayed in various Servigroup hotels before as well as the Nereo. When we arrived we were allocated the high floor overlooking the pool that we requested ( its in the sun all day).
All the staff are friendly and go about there jobs with smiles on their faces.
The thing that spoiled our holiday was the Dining area. It has had an overhaul that has seen the tables with tablecloths and comfy chairs replaced by white plastic tables and chairs giving the feel that you are sitting in a canteen, with no atmosphere, instead of a hotel restaurant. People were allowed to come into the evening meals with shorts/swim trunks with flip flops/sandals (no socks).
On the Sunday evening at the buffet there was Roast Pork or Roast Beef with all the vegetables. We went to the chef to have our meat cut for us and then went to get our vegetables only to find that the potatoes had run out. We stood with other guests waiting for a waitress to bring more out. After a considerable wait she appeared with chips saying there were no more potatoes only chips. By this time our meat had got cold. This was 8.15 when the food trays should be full. What a Sunday roast, no potatoes, only chips.
My wife makes an effort to look nice when going for dinner but the dining experience gave us the impression that the hotel does not really care.
- Official Description (provided by the hotel):
- Location: - 250 m. from Benidorm's Levante Beach, in the shopping area of Rincón de Loix. Facilities and services: - Elegantly decorated reception, bar and lounges. - Sun terrace with swimming pool for adults and children (electrolysis disinfection), sunbeds, parasols, showers and toilets. - Bar-terrace and bar-lounge. - Delfi children's club (high season) with its own mascot, workshops and activities (children under 4 years must be accompanied by an adult). - Entertainment programme and life music in high season. - Servigroup boutique with souvenirs, gifts and accessories. - Free wifi connection throughout the hotel, including outdoor areas. - Internet connection at reception (supplement). - Hotel-owned covered/outdoor parking spaces (supplement): 83. Rooms: - 200 fully equipped rooms provided with air conditioning (depends on the season) and heating by fan coil system, full bathroom, hairdryer, balcony, flat screen TV, mini fridge, direct dial telephone, safe and intelligent locking system. The hotel also has 9 double superior rooms. Restaurant: - Restaurant with buffet service and "show cooking". The buffet offers an exquisite and balanced Mediterranean cuisine, national and international dishes, delicious desserts, special themed menus, special celiac menu on request and options for people with allergy problems. Committed to quality - ISO 9001:2008 Certification awarded by AENOR, for quality management of "accommodation and dining-room services", and the international equivalent "IQNet Quality System". Fire and safety installations adapted to the current European regulations. ... more less
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- Also Known As:
- Servigroup Nereo Hotel Benidorm