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“Good hotel”
Review of Melia Benidorm

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Melia Benidorm
Ranked #48 of 192 Hotels in Benidorm
Certificate of Excellence
Inverness
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good hotel”
Reviewed 22 November 2013 via mobile

We bit far ftom the action but based on the age group of the clientele that is probably what they are after. Breakfast was a bit pish but edible. Rooms were clean, showers were good, jacuzzi in the spa was cold.

Stayed November 2013, travelled with friends
Helpful?
3 Thank andrewjrobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 22 November 2013
Esteemed andrewjro, thank you for feedback. We appreciate comments like yours in order to carry on with our continue service improvement. Yours sincerely!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (770)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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English first
Derry, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 November 2013

The Hotel was amazing. From the moment you enter it the decor is stunning. The food was plentiful and the fruit selection was brill. My only complaint would be the bed in the room. Not very comfortable. We expected more from such a top quality hotel. Staff were polite and courteous. The swimming pool is so big and amazing. Overlooked by lots of palm trees.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Pat O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 22 November 2013
Dear Pat O, we like to thank you so much for your time to write here your opinions about our Hotel. We will take them for possible improvements in the future. We hope to see you soon. Great Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 November 2013

Hotel very nice - light, airy and spacious. Rooms very comfortable and so are beds.
good choice food and long serving times
Swimming pool fantastic and huge - free form with lots of twists and turns , shallow areas, plenty of sunbathing areas that are quite private - separated by palm trees etc.
Nice 10 min stroll to beach and town centre although plenty bars/shops etc close by. This means it is lovely and peaceful at night
Staff very nice but I found maitre de little pompus

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Caroline270965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 20 November 2013
Dear Carolin2, thank you very much for sharing your nice opinions about our Hotel with all our followers. We are proud of receive nice comments like yours. We hope to see you again if you decide to come back to Benidorm in the future. Kind Regards!
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west lothian scotland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 November 2013

I have been using this hotel for about eight years and have seen a steady decline in standards especially at breakfast. The bacon seems to have been cooked long before the resturant opens, it is brought from the kitchen on trays then put in an oven until needed on the self service trays. Having been in an oven it has already started to dry up when it is added to the afore mentioned tray, unfotunately these trays have high intensity heat lamps above them which soon turn bacon to something like shoe leather, hash browns and sausages suffer the same fate. This hotel at one time served coffee and tea in pots as requested but due to staff cut backs this been replaced by automatic machines which are slow and cause snarl ups and are too close to the fruit juice dispensers which also cause snarl ups. Speaking of the fruit juice the so called fresh orange is a watered down version most mornings. If you like toast you will have lost the notion by the time you have queued then put your bread through three times. My advice would be, get more coffee machines and seperate them from the juice dispensers and cut down the time your bacon is exposed to heat after cooking. The quality of the food at dinner has improved no end since our visit in October and we really enjoyed leg of lamb, good steaks and battered cod with also a great salad selection.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ossa250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 20 November 2013
Dear ossa250 we like to thank you very much for your review. we will take your comments about the breakfast service like a great value to future improvements. We also thank you for your nice feedback about the dinner service.Great regards!
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Birmingham, United Kingdom
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 15 November 2013

I come to visit my parents every year and have always stayed at the Melia but this is the last time - it really has declined and I'm looking for another hotel for next time whilst I'm here.

I asked if there was any chance of a complimentary upgrade given that I've stayed so many times. The hotel didn't even acknowledge my email and neither did the chap on reception - he literally didn't even speak - just put me in a standard room.

It's busier than usual because I normally come later in the year. As a result I've realised that the room walls are paper thin. I can hear the people in the rooms around mine talking, and even taking a pee.

You have to buy a swim cap, then you swim surrounded by people without one.

Breakfast is very average and the service is patchy at best. Some staff are openly rude - when I politely asked for some butter the woman looked at me with disgust.

The thing that has pushed me over the edge though is the way I was treated by one of the women in the SPA - Sylvia. I needed to borrow a towel (my 3 year old randomly jumped fully clothed into the outdoor pool when we were taking stroll and I had to get him back through the lobby soaking and freezing - there's only me and him travelling). She was rude, arrogant and abrupt. Needless to say she would not lend me a towel (despite having hundreds). It's not about the towel, I understand if there's a policy or whatever. It was simply the way she spoke to me - which was completely unaccepable. Then she said 'yeah, yeah here, take my name, report me, like I care'. I've never heard anything like it.

On that note, my relationship with this hotel is over!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katelouise_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 16 November 2013
Esteemed Katelouis, please contact with our Guest Experience Manager in the Hotel in order to solve all this matters before leaving. Sorry for any inconvenence caused. Yours sincerely.
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Benidorm
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 November 2013

We had some reservations with the hotel prior to our visit due to a number of negative reviews on Trip Advisor however we were happy on most aspects during our stay and felt a lot of criticism unjustified. The hotel is about 10 minutes walk from the action and about 15 minutes from the Levante beach but younger and fitter could do in much less. There is a superb bus service outside the hotel taking you to various parts of Benidorm. One price of €1.50 each way per person will take you anywhere locally, only issue is the last bus back is at 10:30pm. Taxis from the old town are about €6.75. The hotel overall is very good but we felt that the food could have been a bit better in the evening and there were a few strange items on the menu. Breakfast was excellent with a large choice. Restaurant staff could not be faulted. We were given a choice of room on arrival and opted for a room on the 17th floor which had amazing views especially at night when surrounding buildings were lit up. You need a real head for heights though. One major moan is that being a 4* hotel it should provide free wifi throughout the hotel including rooms and at €2 per hour it was a bit steep also the pool is beautiful but there are to many trees and bushes that should be cut back as the pool is shaded with very few areas getting the sun all day. This was an issue with us as we were there in early November 2013 and even though we had hot weather the sun was lower in the sky and vanished behind the tall surrounding buildings about 4pm. I would recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
4 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 16 November 2013
Dear Mike P, first of all thank you for your review. We will consider some of your opinions like a great value for future improvements in our Hotel. Kind Regards!
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Penrith, United Kingdom
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 8 November 2013

Just been to the melia for our 3rd time it was still good BUT chose a really busy post halloween weekend to arrive , requested a double bed but didn't get one , Queud for breakfast sunday morning and the restaurant was madness ! Reception is an experience if you ever get served and is way below average service for such a nice hotel ! will we stay there again , yes because we love the location and only go B n B .

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianeT32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul_MeliaB, E- Guest Experience at Melia Benidorm, responded to this review, 16 November 2013
Dear Dianet32, thank you for your review on TripAdvisor. We are very disappointed that this time we were not able to fulfill your expectations during your stay as previous visits. We hope that you will enjoy again with us on your next visit to Meliá Benidorm. Great regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Benidorm

Property: Melia Benidorm
Address: Avda. Doctor Severo Ochoa 1, 03500 Benidorm, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Benidorm
#18 On the Beach Hotel in Benidorm
#26 Luxury Hotel in Benidorm
#46 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Benidorm 4*
Number of rooms: 526
Official Description (provided by the hotel):
Melia Hotels International present Melia Benidorm. Located in the Rincón de Loix and at 900 meters from Levante Beach, is the perfect choice for business and leisure travelers, thanks to the extensive and comfortable facilities and its superior quality services. The rooms (526) with views to the spectacular lagoon pool with waterfalls and the magnificent gardens of the hotel with tropical vegetation. Decorated with stylish design in Mediterranean colors, equipped with 2 single beds (twin), LCD 32 'TV', hot / cold, functional workspace with Internet access (Wi-Fi) and socket for laptop, AACC, sofa bed, safe, minibar (*), bathroom and terrace (chairs / table). Enjoy the indoor heated pool, full gym, sauna and two whirlpools, and a full and varied program of day and evening activities. Playground, spacious dining areas. 10 meeting rooms and banquet facilities (*), parking exclusively for our customers (*), taxi and bus stop in front of the Hotel, amongst other sensational services. (*) With charge. ... more   less 
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Also Known As:
Melia Benidorm Hotel Benidorm
Sol Melia Benidorm
Melia Hotel Benidorm
Benidorm Sol Melia
Hotel Melia Benidorm

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