We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“What a Gem” 5 of 5 bubbles
Review of Hotel Don Pancho

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Don Pancho
Ranked #3 of 191 Hotels in Benidorm
Certificate of Excellence
BRIXHAM
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“What a Gem”
5 of 5 bubbles Reviewed 8 June 2014

To start with we cannot understand the negative reviews about this hotel .This Hotel from reception restaurant bar's and David at the pool side could not be more pleasant or obliging . Always greeted with a smile from every member of staff that we met ..The food is to die for the choice is unbelievable a little tip when you go to pick a HOT PLATE UP make sure you use a napkin your fingers will be burnt ..The CHEF'S are only to pleased to discuss any dish you are not sure about .The crockery and cutlery are spotless you will find no water marks or food on any of them ....MARIA that cleaned our room was a credit to the hotel ..our room was kept spotless clean bedding and towel's everyday and proper fluffy towel's not crap one's ...Make sure when you use the bar's charge to your room's as it it much cheaper ....We were on the sixth floor and didn't get disturbed by any noise at all ...We would like to thank the Management and Staff for a wonderful 2 weeks holiday ..We have not been to Benidorm for over 30 years .But we shall shortly be returning to the DON PONCHO HOTEL...Finally Thomson's rep SID is a credit to them he is a gentlemen in every sense of the word there is just nothing to much trouble for him ...As i thought he was Spanish and thought he had been talking to to many English and picking up a mixed accent only to find he is from Northern Ireland, now that explained his accent sorry SID it's a lovely accent ...

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank moekelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 10 June 2014
What a simply wonderful review! We cannot thank you enough for posting these positive comments on Trip Advisor and moreover, for choosing to stay at our hotel. We hope to have you back to enjoy another holiday with us. Wishing you and yours all the best! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,517 reviews from our community

Traveller rating
    991
    372
    109
    30
    15
See reviews for
257
981
35
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (662)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 June 2014

Expecting you to pay 10 euros extra per person per night for a updated room with tea and coffee making facilities and wi-fi is a insult.This is expensive four star hotel and to be asked to pay for wi-fi is not on.Rooms are clean but rather shabby,staff are efficient but are a bit unfriendly,the food is very good. Having stayed here for past five years without any recognition of being a returning guest not even a welcome back I am very disappointed .

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 7 June 2014
Thank you for posting your comments on Trip Advisor. I can assure you that we very much appreciate your being loyal to our hotel and we apologize that on this particular stay the staff did not welcome you back. We are surprised, as our staff is known for being very friendly, and excellent service at the front desk is one of our top priorities. You can be sure that we will address the situation accordingly.

Both, the Superior and Standard Rooms of our hotel are very comfortable, and each guest can choose which room is right for them. Our intention with the Superior Rooms is to deliver more stylish and amenity-filled guestrooms to those who select them over our Standard Rooms. Guests who choose to upgrade not only get a more stylish decor and free WiFi, but get rooms in the top half of the hotel with great views, large TV’s, in-room tea and coffee, a welcome pack, and extra-comfortable bedding. We believe our new rooms justify the extra cost, but we respect your opinion. We hope to see you back again soon and thank you for being loyal to our hotel. WE APPRECIATE YOU!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

We booked a ten day holiday at Don Pancho May 24th / June 3rd after a little delay booking in, (they were offering high floor refurbished rooms for ten euros extra per night to everyone in the queue) I like many others kindly refused, it would have cost us 200 euros, after already paying £1312, a normal room would suffice. We were allocated first floor ( which we requested) room 106 just off the middle of the hotel. Excellent, room big enough, loads of wardrobe space, carpeted floor, sea view from the balcony. and modern bathroom.There are rooms large and small where you can relax, tv rooms,dance rooms, darts room, card table room, and a library. The restaurant was excellent, so much choice and well presented at breakfast and evening meal, also on Monday night free complimentary wine with evening meal. Waiters very friendly and helpful, used plates etc. were cleared away quickly. Room maids very efficient, did a great job and always greeted you with a smile and hola / hello. Location wise this hotel is perfect, it is one street back from the promenade and near to pubs clubs and nightlife, but there is no noise at night from late night revellers. Maybe the pool could do with an updating but all in all this hotel well deserves its 4 star rating. I would definately stay here again.

Room Tip: the way the hotel is built all rooms are sea facing
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mick g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 10 June 2014
We are happy you enjoyed our hotel, staff, and restaurant. All of our rooms are comfortable and we are glad that you liked the room type you chose. We hope you come back soon and enjoy another visit to our hotel! Thank you for posting your comments on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 June 2014

Was our first ever trip too Benidorm! We were very impressed, What a buzzing place, Stags Hens all over at weekend, but not one bit of trouble, everyone had a great time.So will not put off by this, and will be definatily returning..Our hotel was excellent over and over, Location central too everything...The Food was 5 star, chefs work very hard. Also the staff everywhere in hotel. so helpful...Service throughout cant praise them enough.!! See you next year!!

Room Tip: Higher floors I believe are nicer, But top floors are more expensive as they have had a contempory...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 7 June 2014
We are so glad you were impressed with Benidorm and our hotel. Our chefs work very hard to keep the menu tasty and filled with a variety of foods... we are glad you appreciate this! The staff is very happy to serve our guests and is excited to welcome you back next year. Thank you for the PERFECT review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

First visit to Benidorm and on a neighbours recommendation we booked the Don Pancho. Check in was quite slow partly because of the amount of people booking in and partly because there seemed to be a hard sell on the renovated rooms. We turned down due to it being 140 euros extra for the week and having paid £1500 already simply could not justify the extra cost.
First impressions of the hotel was very good, it was very clean, the staff on reception very pleasant and helpful. Our room was very clean with lots of storage and as with all the rooms in this hotel we had a lovely sea view. We also received a bowl of fruit and bottle of water in our room which was a lovely touch and very much appreciated.
The evening meals were absolutely lovely, always lots of choice, always warm. The restaurant staff were very efficient and helpful. We were usually greeted on arrival and shown to a table. Breakfast was very good, back bacon every day which I've never seen before abroad, some days kippers and another day champagne! There was also porridge and crumpets every day.
No problems getting a sun bed and the pool bar serves very nice meals at a very reasonable cost which are delivered to your sun bed.
We never had any problems with noise either inside the hotel or from the outside.
Most of the guests I think its safe to say were of the older generation and having spoke to them many of them are return visitors.
If we return to Benidorm I would stay here again.

Room Tip: Floors higher than 5 have better views.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MsCharlie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 5 June 2014
We are very glad you chose to stay here and would select the Don Pancho in the future! It would be a pleasure to have you as guests again. We pride ourselves in having a very clean hotel with delicious food and friendly staff... thank you for noticing and thank you for all the lovely comments posted here on Trip Advisor. We hope that you will join us for another champagne breakfast toast soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

I returned in May this year and the hotel did not disappoint and I did not expect it too. I Rooms are comfortable and have a fridge which is great for keeping your drinks cold. Staff are very friendly. The pool is area is kept in first class order by David who is very helpful. The food is very good and there are always a lot of choices. The chef in the hotel always smiles and will tell you all about the dishes if you are unsure of what they are. I love this hotel and have now booked up to return in August.

Room Tip: Rooms all face the sea so depends how high you want to go for the view.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Norma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review, 5 June 2014
Fantastic news! Thank you for choosing The Hotel Don Pancho again and again! We are glad our restaurant and staff met your expectations. We look forward to serving you again in August. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

The Don Pancho Hotel is a great place to stay if you are after the more quiet hotel with good food and staff who will go out of their way to help you. The entertainment is more geared towards the Spanish but don't let this put you off as it is situated central to all what is going on in Benidorm. The other good point is that it is just 5 minutes walk to the sea front promenade.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank hessleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, 2 June 2014
Great News! We are happy to have had you and your friend as guests. We will be glad to welcome you back soon! Thank you for taking the time to post your positive comments on TripAdvisor. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Benidorm hotels
0.2 mi away
Riviera Beachotel
Riviera Beachotel
#2 of 191 in Benidorm
4.5 of 5 bubbles 2,146 reviews
0.3 mi away
Sol Pelicanos Ocas
Sol Pelicanos Ocas
#35 of 191 in Benidorm
4.0 of 5 bubbles 6,377 reviews
0.9 mi away
Villa Venecia Hotel Boutique
Show Prices
Show Prices
Show Prices
1.3 mi away
Villa Del Mar Hotel
Villa Del Mar Hotel
#5 of 191 in Benidorm
4.5 of 5 bubbles 2,462 reviews
0.2 mi away
Servigroup Venus
Servigroup Venus
#9 of 191 in Benidorm
4.5 of 5 bubbles 1,604 reviews
0.1 mi away
Presidente Hotel
Presidente Hotel
#16 of 191 in Benidorm
4.5 of 5 bubbles 1,646 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Don Pancho? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Don Pancho

Property: Hotel Don Pancho
Address: Avenida del Mediterraneo 39, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Don Pancho 4*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, Odigeo, Traveltool, S.L.U. and Hotels.com so you can book your Hotel Don Pancho reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing