On arriving at Don Pancho 10th June,2014 we had a lovely lady waiting with a suitcase trolley to help anyone with their baggage. We have never had this service before wherever we have stayed and were very grateful to her being their as with three cases and a wheelchair it would have been a struggle.Our first impression of the hotel was how nice it looked and how clean it was. We went to reception to check in and found the staff very friendly and helpful and were quick to check us all in. There was myself Alison, John my husband and Gordon who were greeted at reception and when they saw that Gordon was in a wheelchair they asked if a room with a walk in shower would be easier for him to manage.There was no room available with a walk in shower at that time except for in the superior rooms, so they upgraded us with no extra charge. We were then helped to our rooms with our luggage and found them to be very clean and smelt so fresh and were really very nice indeed. Everyone was just so very helpful and caring and couldn't do enough for you. The beds were the most comfortable beds we have ever had whilst away on holiday and the shower was great. Going to look round this hotel we found it was so lovely and clean and had all the facilities you would need and plenty of space for using a wheelchair. The restaurant is really nice with a good selection of food, which you always found to be nice and hot and that would suit everyone. Also if you are vegetarian (Gordon is) they will even make you up whatever you would like if there is nothing on that days menu for you. Cannot wait to return for another two weeks. Thank you to everyone.
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