We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,277)
Filter reviews
2,277 results
Traveller rating
1,607
480
135
31
24
Traveller type
Time of year
LanguageAll languages
More languages
1,607
480
135
31
24
Show reviews that mention
All reviewssuperior roompool arearooms face the seawalk in showerpool attendantevening mealsuperb hotelevery nightold townhalf boardsea viewhigh floorolder generationbottle of champagnekept spotlessly cleanplenty of choicethomson rep
Filter
Updating list...
391 - 396 of 2,277 reviews
Reviewed 19 October 2017

We have just spent a week at The Don Pancho and what a week it was.
We have stopped at The Villa Venecia in the Old Town previously and thought that not much could top it, we were wrong.
We were staying in a superior room which means tea/coffee making facilities, robes and slippers and free bottled water each day. We were staying on a bed and breakfast basis.
All the staff were invariably friendly and courteous and willing to help. The hotel is absolutely spotless in all areas and there is an attention to detail which is apparent throughout the hotel.
Our room was on the 5th floor with a great view. The hotel is close to the noisier parts of Benidorm and is situated on the main street on Levante however we never had any problem with noise.
It is a large hotel but is served by 5 separate lifts which makes journeys from room to reception and restaurant easy.
It has 3 bars, one is open throughout the day and the other two open for the evening. You never have to wait to be served. The pool bar is well staffed and there is outdoor and indoor seating as well as loungers. The main hotel bar is very comfortable and the bar staff are superb.
The restaurant is fabulous. It is large, well lit and airy and there is plenty of room. The choice of food is top notch. The usual 'full english', fresh fruit, cereals, breads, meats, cheeses and omelettes made as you wait with your choice of ingredients. The waiting staff are friendly and very efficient,
The reception staff are friendly and helpful with even the most minor request. Check in and check out is quick.
From May 2018 it will be an adults only hotel which, for us, is a great thing.
You get the impression that there are a lot of regular repeat visitors most of whom are over 50 but this means that the overall ambience of the hotel is quietly efficient which is what we want. I think that we will become regular visitors.
Why this hotel is only 4 stars is beyond me.
We had a relaxing, fuss free, comfortable week.
I would recommend booking direct with the hotel as this comes with extra goodies.
All in all a really first class hotel.

Room Tip: Superior rooms are worth the extra cost
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank RussBrighouse_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this reviewResponded 20 October 2017

Thanks a lot for such a nice review!

We're glad you love the hotel that much to became regulars! We feel proud to have our guest coming back yearly to enjoy their holidays in our fantastic hotel!

Hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Am writing this from my superior room 315 ,This is the best hotel in Benidorm can’t praise it enough, so clean ,amazing food and staff everyone can’t do enough for you ,from the moment we arrived 5 star plus ,we usually go on cruises this hotel is definitely on the same par as a cruise thank you don pancho and all your wonderful staff especially coti in the bars such a lovely kind lady . We will be back .

Stayed: October 2017, travelled as a couple
2  Thank elainebrotherton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this reviewResponded 19 October 2017

good afteroon ,thank you very much to try us,we hope see you back for a nice holiday in don pancho ,regards from all of us hotel don pancho

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

not my first time in benidorm but definatley one of the best, hotel don pancho is the best hotel in benidorm. right where you need to be and an absolute stunning hotel with fantastic rooms every one has a sea view
the hotel staff are brilliant, I turned up for dinner the first night not knowing trousers were required, santiago the restraunt manager got me pair to wear no problem, the restraunt is fantastic with excellent food all piping hot, and something for everyone. I will definatley be staying in this hotel again sometime soon

Room Tip: ask for rooms 7,8 or 9 on each floor they are bigger
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank colkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this reviewResponded 17 October 2017

Thank you so much for your kind words about our hotel Don Pancho!

It makes us so happy to hear that you have enjoyed your holidays and especially the food!

We looking foward welcoming you again!

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

This is the best hotel to stay in Benidorm if you enjoy peaceful nights. It has the perfect balance of a great location to go out and about in the day and to catch the evening entertainment in many venues but when you get back to your room at the Don Pancho it’s lovely and quiet. We were on the top floor so that may have helped. We booked a superior room mainly so that we would have a kettle for morning coffees. The room was very nice with fabulous view to the sea but not that large so the standard rooms must be quite small. My only major disappointment was that the shower was not a walk-in but over the bath with a shower curtain, which is one of my pet hates.
The staff throughout are excellent, especially at reception. The room was kept very clean with daily housekeeping. Food in the restaurant was good with plenty of choice, as we were half board you could choose to have lunch instead of dinner which was nice if we wanted a change in the evening.
If we go again we’ll book direct and take advantage of the offers the hotel gives for doing so - arrival drink, bar discount, free safe etc.

Stayed: October 2017, travelled as a couple
3  Thank Jules3377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this reviewResponded 16 October 2017


We thank you so much for all the kind words about our food, about the room and overall about our great staff.
It´s a pleasure for us knowing you have enjoyed your stay and we cannot wait to see you back here at the Don Pancho for another enjoyable holiday.

Thank you once again!

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Having stayed in Benidorm many times at different hotels we decided to try the Don Pancho what a excellent choice.From arriving at reception which where very helpful to leaving a week later the hotel and staff where brilliant. The bedrooms are clean the beds are the best I've slept in any hotel and the rooms where of a good size.
The food was if the highest standard all weekend,weather it was salads,hot or cold the choice was excellent and the waiting staff brilliant.
Don't do sitting around the hotel pool but it look good.
The only downside was the entertainment was poor not for me but the was excellent and will be going to the Din Pancho again.

Stayed: October 2017, travelled as a couple
Thank stewart53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this reviewResponded 16 October 2017

Thanks for such a nice review!

We're glad that you've loved being in the Don Pancho that much to come back! Most important is that you spent a great holiday with us.

We'll be waiting to welcome you again!

Take care!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews