Recently retuned from short break booked online what was advertised as 5 star. Never been to Benidorm before so I didn't know that there weren't any 5 star hotels in Benidorm, This was pointed out to me by the rude reception staff who said I was to blame for my believing the website On the Beaches rating and should have researched my trip better!! I was given a room on the 6th floor which had seen better days covers on bed hadn't been changed and the room smelt musty, I said I wanted to move and i was told i could upgrade at a cost of 20euro to a superior suite, which incidently, according to the pictures on the website was what i thought i was staying in anyway, which again the rude reception said was my fault for assuming the pictures where of the rooms,as they didn't have individual captions stating differently I did assume they were the rooms and also as it was described as 5 star, why wouldn't I?. i was getting stressed with her attitude so i asked to speak to a manager but the staff refused me this and after much protest I was given the keys to the apartments next door which the hotel also own. However we did use the hotel facilities to eat, wouldn't recommend the food, bland and bland. During the winter months the Spanish government subsidise their pensioners so they can have a holiday. So they come to Benidorm in their hundreds and all the entertainment and food is geared for them, so whilst they get their holiday we who pay more get substandard facilities, food and entertainment . I would not recommend this hotel until it gets a refurb
- Official Description (provided by the hotel):
- Palm Beach is a four star hotel in Benidorm, designed exclusively for the relaxation and enjoyment of all Guests. The Palm Beach Hotel is located in a quiet residential area of Benidorm surrounded by tropical gardens, about 700m from the Levante Beach, accessible by foot or with our complimentary local shuttle service. Offering a wide range of facilities and comforts: outdoor and indoor pool, garden, free parking, restaurant offering Mediterranean food, playground, multi sports court, and our discotheque El Temple. ... more less
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- Also Known As:
- Palm Beach Hotel Benidorm
- Palm Beach Benidorm