We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“tired hotel”
Review of Palm Beach Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Palm Beach Hotel
Ranked #107 of 192 Hotels in Benidorm
GreenLeadersGold level
Blantyre, Scotland, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“tired hotel”
Reviewed 27 January 2014

having stayed at this hotel on lots of occasions over the last 9 years, I would have to say that my last stay will almost certainly be my last visit to this once excellent 4* hotel, sadly standards have slipped badly at this place, the food being my number one complaint, you don't want to go to a 4* hotel and be eating the likes of chicken drumsticks, meatballs and what I could only describe as freezer shop fish and breaded chicken, the once beautiful themed night is still active, although I could not figure out what the theme was this year, as the choice of food was so poor, my wife was violently ill after eating a forkful of tainted ham from the chilled counter, the manager was informed immediately and he removed all of this product from the serving area, what we could not believe however was when he offered my wife some more ham stating that only some of it was bad, fortunately for us that happened towards the end of our stay, it,s with a great sadness that I write this review, as we have enjoyed some great stays at this hotel in the past, but I certainly would not recommend this hotel to anyone now, there are plenty of 3* hotels in Benidorm that would far outweigh the quality of food served here, the free bus tickets have been replaced by the hotels own minibuses, but they don't start till 10am and finish at 6.45pm, this will certainly be a problem for elderly or infirm people in trying to make their way up and down to the town as this hotel is situated at the top of a very steep hill.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 28 January 2014
Dear "Jim M"

Thank you for sharing your personal opinion with us. Please note that we would have appreciated your comments whilst staying with us. About the location, this is something that is notified everywhere, travel agents, brochures etc before booking. Yes the free bus tickets have been replaced by the hotels own minibuses, we thought that is a better, quicker and more personal servcie. We are really sorry if everything was not up to your personal expectations and please note that we take all comments of all our valued guests seriously.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,161 reviews from our community

Traveller rating
    416
    708
    547
    273
    217
See reviews for
969
542
20
16
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Skegness, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 January 2014

Have been at this hotel since january 7th, my partner and I are here for a total of 6weeks, we were a little worried by the reviews however decided to book with jet2holidays and see for ourselves, yes the hotel is at the top of a hill however it does explain this in the travel books, so far it would seem we are staying at a totally different hotel to some of the previous reviews written, the food is good clean and plentiful with lots of choice, the breakfast is outstanding, ask for a glass of wine with your evening meal and receive the bottle on the All Inclusive Option, staff in the dining area are outstanding, friendly and most helpful, downside there is one of the Reception Staff members who certainly has an attitude problem and needs re-training in customer relations and courtesy, the rooms are an average size and cleaned every day, plenty of hot water any time of the day, indoor pool area is a little shabby, the gym area small but serviceable, overall very little to complain about.

Room Tip: As this is a winter sun trip there are not a vast amount of people, the lifts are jolting and seem u...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tigersboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 28 January 2014
Dear "Tigersboy"

Thank you for sharing your opinion of your recent stay here with us. We are very pleased to hear that you had a fantastic stay here with us and we appreciate all your comments. We look forward to great you here again next time..

Your sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 January 2014

This hotel is lovely, food good, rooms comfortable, great Christmas eve gala dinner and new year gala dinner, but you have to use the courtesy bus because this hotel is right at the top of very steep hill, they call it cardiac hill and from experience they not wrong, the grounds do not get much sun because of surrounding buildings. The staff very friendly but in my opinion think this 3* not 4* consider the cost of taxi,s back if you go out down town at night because courtesy bus finishes at 6o'clock

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 28 January 2014
Dear "christine b"

Thank you for sharing your experience with us. We are pleased to hear that you had a good week and we appreciate all your comments about your stay. We hope to be able to see you here again with us in the future

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benijofar, Spain
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 December 2013

Palm beach is uphill above Levante beach Benidorm. It is a 4 star hotel with 10 floors of rooms with balconies overlooking the mountains. The staff speak several languages and are friendly and helpful.The rooms are large with Uk tv, free wifi is available in communal areas.
There is a free shuttle bus into Benidorm during the day, also to Mundamar Only 10 minutes from Mundamar/Aqualandia.The food in the restaurant is varied and plentiful.
In the hotel is indoor and outdoor pools, gym and childrens play area. There is nightly entertainment . I am looking forward to booking again!.

Room Tip: We stayed on top floor, lovely views.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susanveal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 28 January 2014
Dear "susanveal"

Thank you very much for sharing your experience here with us with all Readers of Trip Advisor. We are very pleased to hear that you enjoyed your holiday fully and appreciated the services and installations we offer all our valued guests. We hope to see you all here again on your next holiday.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 December 2013

After reading mixed reviews for this hotel we arrived not quite knowing what to expect .From the moment we arrived for our 3 week holiday we had a lovely time food was very good with plenty of choice staff were very friendly and the transport to and from beach was invaluable . Well done Palm Beach.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ann906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 16 December 2013
Dear "Ann906"

Thank you for sharing your review with us. We are delighted to hear that you had a good 3 weeks here with us, we will give your compliments to the staff, they will appreciate it. We hope to see you here again soon with us.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 December 2013

Just returned from a long weekend away at the Palm Beach which was advertised as a 4* Hotel , this i find very hard to believe it is 3* at the best in my opinion.
It is situated quite away from the centre up a steep hill , not suitable for the elderly disabled or infirm.( In fact it was classified as to far for our reps to bother visiting .
Taxis fares from the centre work out at about 8 euro,s.

The Hotel room was clean but pretty basic ,the food was good with plenty of variety and the drinks in the Hotel were priced very fairly.
The dining room staff were excellent and made us very welcome ,and deserve a special mention,
which is more can be said for the reception staff who we found to be rude and totally unhelpful.
They gave the impression that they thought they were superior to everyone else and wern,t actually their to help.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Puggy271152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 16 December 2013
Dear "Puggy271152"

Thank you for your comments; we are pleased to hear that you enjoyed the food and the services at the restaurant. We will address your comments about the reception service. Please note that the location of our hotel is very well specified in the brochures of all TTOO and agencies.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 December 2013

Recently retuned from short break booked online what was advertised as 5 star. Never been to Benidorm before so I didn't know that there weren't any 5 star hotels in Benidorm, This was pointed out to me by the rude reception staff who said I was to blame for my believing the website On the Beaches rating and should have researched my trip better!! I was given a room on the 6th floor which had seen better days covers on bed hadn't been changed and the room smelt musty, I said I wanted to move and i was told i could upgrade at a cost of 20euro to a superior suite, which incidently, according to the pictures on the website was what i thought i was staying in anyway, which again the rude reception said was my fault for assuming the pictures where of the rooms,as they didn't have individual captions stating differently I did assume they were the rooms and also as it was described as 5 star, why wouldn't I?. i was getting stressed with her attitude so i asked to speak to a manager but the staff refused me this and after much protest I was given the keys to the apartments next door which the hotel also own. However we did use the hotel facilities to eat, wouldn't recommend the food, bland and bland. During the winter months the Spanish government subsidise their pensioners so they can have a holiday. So they come to Benidorm in their hundreds and all the entertainment and food is geared for them, so whilst they get their holiday we who pay more get substandard facilities, food and entertainment . I would not recommend this hotel until it gets a refurb

Room Tip: Don't go if you have standards as the management obliviously don't because they are passing...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anniemay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this review, 16 December 2013
Dear "anniemay1"

Thank you for sharing your personal opinion with us. Please note that our hotel is a 4 star with all standards of a 4 star Hotel. We have gone into the On the Beach website to look, as if they are advertising us as a 5 star this has to be corrected, but on their webpage Hotel Palm Beach has 4 stars. We hope you liked the apartments better and we are sorry about the confusion.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Benidorm hotels

Hotels you might also like...
Travellers also viewed these Benidorm hotels
0.4 mi away
Melia Benidorm
Melia Benidorm
#52 of 192 in Benidorm
3,939 reviews
3.4 mi away
Gran Hotel Bali
Gran Hotel Bali
#71 of 192 in Benidorm
5,009 reviews
0.8 mi away
Hotel Deloix Aqua Center
Hotel Deloix Aqua Center
#29 of 192 in Benidorm
1,746 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Magic Cristal Park Hotel
Magic Cristal Park Hotel
#61 of 192 in Benidorm
2,609 reviews
0.4 mi away
Dynastic Hotel
Dynastic Hotel
#100 of 192 in Benidorm
2,038 reviews
1.7 mi away
La Estacion Hotel
La Estacion Hotel
#103 of 192 in Benidorm
454 reviews
Show Prices
Show Prices
Show Prices

Been to Palm Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Beach Hotel

Property: Palm Beach Hotel
Address: Calle Oslo 2 | Calle Oslo Nº 2- 03503 Benidorm, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Benidorm
#42 Luxury Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palm Beach Hotel 4*
Number of rooms: 299
Official Description (provided by the hotel):
Palm Beach is a four star hotel in Benidorm, designed exclusively for the relaxation and enjoyment of all Guests. The Palm Beach Hotel is located in a quiet residential area of Benidorm surrounded by tropical gardens, about 700m from the Levante Beach, accessible by foot or with our complimentary local shuttle service. Offering a wide range of facilities and comforts: outdoor and indoor pool, garden, free parking, restaurant offering Mediterranean food, playground, multi sports court, and our discotheque El Temple. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Hotels.com, Expedia, Odigeo, Onthebeach, Booking.com, Ebookers, TripOnline SA, HotelQuickly, Agoda, Evoline ltd, HRS and Cancelon so you can book your Palm Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palm Beach Hotel Benidorm
Palm Beach Benidorm

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing