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“GEM OF A HOTEL”
Review of Palm Beach Hotel

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Palm Beach Hotel
Ranked #103 of 192 Hotels in Benidorm
GreenLeadersGold level
Reviewed 7 July 2014

I stayed here for 10days with my other half. well well well what can i say star of a hotel. only let down was the receiption staff which overall where not very helpful and didnt even say thank you for staying other than this small part of our holiday we enjoy every part.

at first walking up the steep hill nearly killed me but the walk was worth it to be greeted with this gorgeous hotel with first class hygine standards.

As for my other half he is a fussy so in so so staying all inclusive was a bit of a worry but the food was amazing we eat here every morning and night and my other halfs plate was always full he even went back for seconds on some occasions.

rooms where always cleaned to high standards and the pool area was always power washed in the morning what more could you ask for

if we come back to benidorm we will be staying here thank you palm beach :) top notch

Room Tip: we stayed on the 5th floor and found this to be ideal
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  • Stayed: June 2014, travelled as a couple
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7  Thank unhappy bunny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "unhappy bunny m"

First of all thank you very much for your time sharing your holidays in TA. We are glad to listening your opinion about our hotel. We take note of your comments and we will work with Reception Department to check what happened and I hope everything was a misunderstood.

We remind you we have a free shuttle from hotel to the Levante Beach to help you with the hill during the day.

Do not hesitate to contact us and we will help you as much as possible in your next Benidorm’s Holiday plan.

Kind Regards,
Javier García
HOTEL MANAGER

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924 - 930 of 2,235 reviews

Reviewed 5 July 2014

Having just returned from a weeks stay I felt the need to write a review to stop anyone else making this terrible mistake. We arrived after midnight with a 3 year old and an 8 month old baby to find no cot in our room. Which we had emailed them about to ensure there would be. We were told we would be able to move in the morning if the room was not appropriate. The following morning my husband went to reception to be greeted by possibly the most arrogant and unhelpful receptionist and manager ever, who told us yes we could move at and extra 120 euro charge! ! We were made to feel like we were a burden when however we were a paying customer. The food was terrible and cold. My sister is vegetarian and other than salad there was no option other than paella one day. The pool was very poor and dirty and the rooms were the smallest I had ever stayed in. Literally fitting a bed and cot in. It is also too far out ofthe centre (although we did know this). I really would not recommend a stay here.

  • Stayed: June 2014
    • Value
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8  Thank jasperharvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I stated here for a week with my friend and 2 kids 11 and 4 I didn't think it was a great hotel the staff where ok but there was lots of Spanish school kids running about and making lots if noise cldnt get a sun lounger due to a lot of Spanish family's and the food for children was disgracefull my wee boy wldnt eat any of it and the money we paid for this holiday I wld have expected more the rooms where very small and basic plus they put us on the 5th floor even thou we asked for lower ground the entertainement staff where fabulous they where always smiling and happy they kept the kids and adults happy but I wldnt stay here again

Stayed: June 2014
6  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "Lisa W"

First of all thank you very much for your comment in TA. We tried to do the best but unfortunately we did not give you what you expected. We take note of your comments and we will put through our hotel departments to work on them.

Kind Regards
Javier García
HOTEL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

It was not very present hotel at all and not very helpfull Staff and food was not great at all
There is not a lot to say I think it should be a two star rating for this hotel I have been to a loterty of hotels better than this one

  • Stayed: June 2014, travelled with friends
    • Value
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Review collected in partnership with Low Cost Holidays
3  Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "Gordon S"

First of all thank you very much for your time sharing your stay in Palm Beach Hotel Benidorm in TA. We feel sorry we could not offer you what you expected.

Kind Regards
Javier García
HOTEL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

Stayed 9th-19th june . Really outdated corridors..narrow and hot..couldnt get my buggy in and out of the room properly..the cleaning maids did not do a good job of cleaning at all in the rooms. The fresh towels they decided to put them in the b day in your bathroom.which i think is pure lazyness..the floor was not swept or mopped the whole ten days we were there. Food ok not flavourfull at all. Had to add salt pepper/sauce to everything..swimming pool ok.. staff miserable.. dont go out of their way to please you.. dont work for tips thats for sure.. the hotel has NO PORTER!! So when arriving and departing you have to somehow manage suitcases hand luggage .buggies children etc hard work!! Wont be returning..

Stayed: June 2014, travelled with family
2  Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "Kate S"

First of all thank you very much for your time sharing your stay in TA. We feel sorry we could not offer you what you expected. We take note of your comments and we will work with the different departments involved to improve them.
Kind Regards
Javier García
HOTEL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Second time at this hotel,very happy with facilities and service.Kids loved the swimming pool,kids club,games room,entertainment and unlimited ice cream and soft drinks.Staff were helpful.Food was excellent and varied.Bar service was good.Free shuttle to the beach was regular,never waited more than 10 mins for it.10 minute stroll to the beach up and down small hill wasnt a problem with 6 kids in tow.Went all inclusive fun which provided free unlimited access to Aqualandia,Mundomar and Terra Mitica.Got sun loungers at the pool every day no problem.Hotel rooms are small and lifts can be hard to get,but wasnt too bothered about these small details.All in all,great stay.Will definitley stay here next time im in Benidorm.

Room Tip: Try and get a low floor as lifts are hard to get at busy times.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank philip r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "philip r"

First of all thank you very much for your time sharing your second experience at Palm Beach Hotel in TA. We are glad about your good opinion of the hotel. Unfortunately in this moment it is not possible to arrange our Lifts problem. We will put through our staff your opinion about them.

Do not hesitate to contact us in your next visit and we will be happy to help you as much as possible.

Kind Regards
Javier García
HOTEL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Just back from staying at this hotel. We were the last stop on the transfer bus, seemed a bit far from all the action once we arrived. Rooms ok, basic although there is free air conditioning, a hair dryer and a small fridge. All rooms get the sun on the balcony for most of the day. Food quite good, always a homemade dish to make it more exciting, 'make your own fajitas' one night, homemade pizza another, paella etc. There was chicken nuggets for breakfast if you fancy, didn't understand this! And also champagne for breakfast free of charge! Didn't stay at the hotel much during the day, there was plenty sun beds to go around and they were washed every morning with a power hose. The lifts were a bit dodgy, possibly need to upgrade them. Staff didn't really get to know us, didn't feel very personal except for the men (I travelled with another girl so that was probably why!) . No strict drink rules on all inclusive until Saturday 21st June which is when the hotel got very busy and there was a 1 drink per person rule. We were half board and were about €2.50 for a plastic cup of sangria from a carton. Cheaper drink in town. Wifi quite good, we picked it up in our room on the 8th floor. Overall hotel ok, bit basic and the hill isn't too bad, (there is actually 3 hills) however would probably stay closer to the action if I was to return- when speaking to people in pubs etc hardly anyone recognised the name of the hotel we were staying in.

Stayed: June 2014, travelled with friends
5  Thank kirstyeaton11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded 9 July 2014

Dear "kirstyeaton11"

First of all thank you very much for sharing your experience in TA. We are happy that your overall opinion of the hotel is good but we take note of your comments and we will work to improve them. We offer a free shuttle transfer form hotel to Levante Beach to help our guest with the hill from 9 am to 7.45 pm during the summer.
Do not hesitate to contact us if you plan a new holiday to Benidorm and we will be glad to help you.

Kind Regards,
Javier García
HOTEL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Beach Hotel

Address: Calle Oslo No 2, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Benidorm
#42 Luxury Hotel in Benidorm
Price Range: £47 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Beach Hotel 4*
Number of rooms: 299
Official Description (provided by the hotel):
Palm Beach is a four star hotel in Benidorm, designed exclusively for the relaxation and enjoyment of all Guests. The Palm Beach Hotel is located in a quiet residential area of Benidorm surrounded by tropical gardens, about 700m from the Levante Beach, accessible by foot or with our complimentary local shuttle service. Offering a wide range of facilities and comforts: outdoor and indoor pool, garden, free parking, restaurant offering Mediterranean food, playground, multi sports court, and our discotheque El Temple. ... more   less 
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Also Known As:
Palm Beach Hotel Benidorm
Palm Beach Benidorm

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