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“smashing”

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Hotel Magic Villa de Benidorm
Ranked #44 of 192 Hotels in Benidorm
Welshpool, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“smashing”
Reviewed 20 September 2010

Had a great stay made all the better by carlos the barman who was a brilliant representative for the hotel and who the other staff need to set as a bench mark.
The rooms are very clean but basic and air con could do with an uprade,but hey how much time do you spend there !,great location for all the night spots and close to the beach,pool was super and the day activaties where good, shame about the night time enertianment though.
On the whole a super stay and would return there again.
Ian Welshpool.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harleycustom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorva, Manager at Hotel Magic Villa de Benidorm, responded to this review, 27 September 2010
Thank you for your recent review. We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our clients.
We are pleased to hear that you enjoyed your holiday at the Magic Villa Benidorm and we thank you for the comments regarding Carlos and we will ensure that he receives a copy.
Once again we would like to thank you for taking the time to input this review and we hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Scarborough, United Kingdom
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 September 2010

my partner an i have just spent a week at the villa bennidorm , part of the magic group, and it was fantastic ,, hotel in great position , service by staff could not be faulted , if stars were awarded by service , it would be a 5 star plus , another plus was the option to use the other hotels in the magic group dotted around bennidorm , which gave a different experience to every one visited , will be returning again very soon thanks ,,,

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank stegger007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, 7 April 2011
Thank you for your recent review, and we are pleased that you enjoyed your stay at the Magic Villa Benidorm.
We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2010

Just came back from villa de benidorm, had room on 5th floor with good view of pool area. Paid full price for 3 adults in 1 room was advised would be 3 twin beds however 1 was a camp bed. Rooms would definately benefit a balcony. The evening entertainment was non exsistent therefore our free all inclusive drinks could not be used at night as we had to go elsewhere for entertainment. DO NOT visit this hotel in last week of August into first week of September as the hotel is over run by the Spanish and you have to queue out of the restaurant up 2 flights of stairs and into the reception for a table to eat your meal. Also if your in a hurry to get anywhere takes the stairs as you wait ages for a lift

However on the plus side hotel food was fab when you eventually got there,always a variety of different things every night. Air con was excellent and you didnt even have to pay for it. Staff very friendly, especially CARLOS the bar waiter who is a lovely person.

All in all hotel in excellent location, right near the nightlife, beach and restaurants. We would definately recommend visiting Safari Aitana and Terra Mitica. Would defo go back to hotel even if there is prostitutes and tramps outside as they do not harm you.

  • Stayed August 2010, travelled with family
    • Value
    • Location
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Helpful?
1 Thank PlasticGeordies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, 7 April 2011
Thank you for your review, we appreciate you taking the time to write your comments, guest satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay and all our establishments have ISO certificates and our in house quality systems QIO. Your comments are important to us and we welcome all customer feedback in our continuous efforts to improve our service to our clients.
Once again we would like to thank the Trip Advisor member for taking the
time to input this review, and we appreciate your comments as we continue
to strive towards providing a quality service for all our clients and value
all the opinions received from our clients to help us achieve this goal.

The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2010

Despite best effords of the staff this hotel is tired. aircondition definately needs improving we feel the loss of balcony space to squeeze an extra bed into the rooms was a bad move, but by far the fact that prostitutes are plying their trade directly outside the hotel, and alcholic vagrants are living within 6 metres of the main entrance and are using the immediate area as a toilet leaves me to believe that not only the authorities but also the hotel management and Thomas Cook are failing in their duty of care to their clients.

  • Stayed August 2010, travelled with family
    • Value
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    • Service
Helpful?
1 Thank ENGLISHSPRINGER_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorva, Relaciones Publicas at Hotel Magic Villa de Benidorm, responded to this review, 6 September 2010
Thank you for your recent review. We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our clients.

We are sorry to hear that you missed a balcony, we have found the idea of having a seating area with a sofa that is also an extra bed to be popular, the hotel has superior rooms with a terrace that are available at a supplement and can be booked through Thomas Cook.

Unfortunately in the current economic climate it is common to see vagrants living in the streets in any town and while we understand is not a pleasant view from the hotel as the park is a public area it is not under our control there is little we can do apart from ensuring that they do not enter the hotel. We are however in contact with the local authorities but unless they are causing a disturbance there is little that the police can do.

Once again we would like to thank the Trip Advisor member for taking the time to input this review, and appreciate your comments regarding the staff. We continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west yorkshire
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 August 2010

Good service,friendly staff,good food,clean rooms,bedding and towels change regular
entertainment poor,but this has become our last time we shall stay in this hotel or even go to benidorm again,after 16 visits to benidorm we now find the streets dirty filled with beggers,tramps,working girls and thier pimps not a place for family holidays shame to see benidorm reduced like this.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nickynoo-50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, 7 April 2011
Thank you for your review, we appreciate you taking the time to write your comments, guest satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay and all our establishments have ISO certificates and our in house quality systems QIO. Your comments are important to us and we welcome all customer feedback in our continuous efforts to improve our service to our clients.
Once again we would like to thank the Trip Advisor member for taking the
time to input this review, and we appreciate your comments as we continue
to strive towards providing a quality service for all our clients and value
all the opinions received from our clients to help us achieve this goal.

The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 July 2010

We went to this hotel on an AOA basis, I had reviewed all the magic amigos on here so knew they all were mostly the same, when I found out I had been allocated Villa de Benidorm, my heart sank from the reviews of the hotel on here. How wrong I was!!!! his was probably one of the best hotels in the chain - close to the beach/nightlife, small so no mad queues. While here we visited the Rock Gardens and Cristal Park and was relieved we got Villa de Benidorm, These are both very big hotels and seemed very chaotic and noisy, we also found out that guests from other hotels were coming to Villa Benidorm each day as they preferred it to the hotels they were actually staying at!!!. Villa Benidorm on a main st. and as we were there for the Semi final and Final of the World cup it was extrememly noisy but what do you expect? They had just won the world cup!!!! the atmosphere was amazing!!!!! Noor in the bar was lovely and very friendly, the reception staff were also extremely helpful and friendly, we actually arrived early and our rooms were not ready so our cases were put in the gym and we were given our cards so we could eat/drink straight away!! The food was extremely good and considering our son is an extremely fussy eater, he loved most of the food!! (he is 16 and we even got him for free as their child ages go up to a 16!!! for all inclusive, I have never seen this before!!) the chefs were fab, never got their names though. Our room had a few hiccups, the toilet didn't flush at first, we tried to fix it ourselves as it was only the bar that attached to the flush but it needed a new part, the manager of the hotel got this fixed immediately, out lecky blew and that again was fixed immediately. Get the air cin - you pay 20 euro deposit and get it back at the end of the stay so in effect, it is free and is well worth it!! the main problem was the lack of entertainment, there were only 2, one left on our 2nd day and that left a student, Anouk on her own, Sam one of the girls from Rock gardens came down that night to cover but after that Anouk was left mainly on her own and I felt really sorry for her, she was only young and just learning the job and was left trying to sort out the entertainment for the hotel!! The guy on the keyboards wasn't much kop and for the most we went out for a few hours each evening - with a 16 yr old the hotel was very boring at nighttime. One other downfall to the hotel is no balconies, what used to be a balcony has been extended to make the room bigger - I would prefer the balcony myself. Go to the Stardust club while you are there and see Tony Scott - he is very funny if not a bit (lot) rude but worth a see if you are not easily offended - he does include the audience in his stand up act!!. defo go to aqualandia too - fantastic, do the big bang!! 30 mtr slide 66% gradient scary as hell but you'll be glad you did it!! This was my first time to Benidorm, never seen a beach so clean but never seen so many ugly highrises in my life either, if I came back to Benidorm, I would definitely go back to Villa de Benidorm!! To conclude: Villa de Benidorm, could do with a few improvements but the lovely hotel staff, chefs, bar staff greatly make up for what they lack - oh one final thing, when you check out, you can keep your card and use it till you go to the airport so you can eat/drink right up to the time you leave - all AI I have been to stop the food/drink on checkout - not this hotel!!! that is worth it's weight in gold.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Foxcroft-Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, 7 April 2011
Thank you for your recent review, and we are pleased that you enjoyed your stay at the Magic Villa Benidorm.
We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottingham area
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2010

We have been to benidorm 75 times in the last 19 years. The villa de benidorm was our 4th visit. The last time we went we said we wouldnt go again, but we went on a A.O.A and was allocated this hotel. To our surprise all the Magic hotels have been refurbished. The rooms were nice, had air conditioning, nice bathroom and shower, mattresses were a bit hard, but nice and clean. The cleaning staff came every day and they were lovely, you only had to ask to coffe, shampoo etc. their were tea making facilities in the rooms. The staff in the restraurant was really very very good, the food was hot and the choices were amazing. Upstairs the bar staff were just the same very very nice and pleasant always ready for a laugh, the serv ice was excellent, if you wanted an internatinal brand of alcohol you had to pay a small price. All in all this was a smashing holiday and i would certainly book this hotel again. Well done to all the staff in the Villa de benidorm, you really work hard and it was a pleasure to stay in your hotel. from Paula Barlow, Bingham,. Nottingham. i.e. we are both retired persons, but the staff treated us with the utmost respect.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pauline-barlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, 7 April 2011
Thank you for your recent review, and we are pleased that you enjoyed your stay at the Magic Villa Benidorm.
We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Magic Villa de Benidorm

Property: Hotel Magic Villa de Benidorm
Address: Calle Gerona 44, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Benidorm
#31 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Magic Villa de Benidorm 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Villa De Benidorm
Hotel Magic De Benidorm
Magic Benidorm
Magic Villa De Benidorm
Magic Villa Benidorm

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