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“All Good”

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Servigroup Castilla
Ranked #16 of 192 Hotels in Benidorm
Certificate of Excellence
Nottinghamshire
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“All Good”
Reviewed 30 March 2012

I like the smaller hotels, rather than the manic family blocks and this one ticked all the right boxes.
Good food, attentive staff, comfortable rooms and spotlessly clean. Can't ask for more really.
If you are a couple this should be your hotel chioce. Families may find it too quiet as entertainment is limited, but this is Benidorm with a wealth of entertainment on your doorstep.
Servigroup hotels always offer value, quality and service but this hotel is ahead of the rest.
If you still want the manic atmosphere you could pop into the Rio Park next door I suppose.
Book it ...you will like it.

Room Tip: Room at the end furthest from the road are slightly larger and bathrooms have windows.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank benidormbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
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  • Danish first
  • English first
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English first
Sheffield, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 March 2012

Just come back after staying at the Castilla for 3 nights. Food was good, very clean hotel, room very clean, good location - 10 mins from the beach. At the moment they are offering 2 for 1 on all drinks all the time.....

Will stay there again

Room Tip: Ask for the 8th floor - good choice for views
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Carolanne29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wednesbury
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 March 2012

reception were very good all the staff were good. rooms big ish clean towels changed every day bed linen twice weekly .rooms have good flat screen4 hd tv. fridge in every room.entertainment not so good. food is not bad but had beter elswere. drink were 2 for 1 so were not bad prices.yes i would go back

Room Tip: sunny room am facing pueblo sunny roon pm facing old town
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Service
Helpful?
3 Thank benitrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 March 2012

From arriving at the Castilla this was a lovely holiday .this is a quiet four star hotel and well worth its rating .Rooms are small but adequate bathroom is a little on the tight side but is ok.The staff are pleasant and helpful ,the cleaniless is excellent towels changed every day and bedding changed midweek. The food is very good and you do have a good choice.The bar area is really quiet during the week but does liven up a bit at weekends,it is a shame the building opposite is not completed but this would not put me off going back to the Castilla.

Room Tip: even numbers best overlooking the pool.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank robert328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2012

We stayed at the hotel for four nights from the 6th February. Yes the hotel was quiet due to it being low season but the staff were still friendly, always smiling and happy to assist.
The bar was quiet at the night and why I can't say as the bar man was one of the most polite and friendly person I have met in a hotel.
It is as other reviewers have said close to all amenities and from speaking to people who visit the hotel two or three times a year it is still a very friendly well run hotel in high season.
We had a room on the 9th floor overlooking the pool, which was spotless both on arrival and everyday during our stay. The room was well furnished with flat screen TV with enough channel choices, comfortable beds and an excellent powerful shower.
We never met the cleaner but she was certainly very efficient and a credit to the hotel.
The food was fine with good choices for the evening meal and something for everyone at breakfast. The staff in the restaurant were again very please and always smiling.
All in all we had an excellent holiday and could not have picked a better hotel for our first visit to Benidorm.
I would say to anyone looking at the reviews for this hotel ignore the negative ones this is a very good place to stay.
To the management of the hotel you have excellent staff that represents you in a very positive fashion

Room Tip: Pool side will have the sun for the majority of the day
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boristhebold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review, 23 February 2012
Dear Boristhebold,

We would like to be grateful to you that you have dedicated your valuable time in allow coming to us your comments. For us it is a great satisfaction to know that our effort is rewarded and that the objectives are achieved.


Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York England
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 February 2012

Just got back from the Castilla,
Booked as part of package holiday with Jet2 holidays flight and transfers ran smoothly.

Reception

On arrival it was as if they were expecting me which was quite good check in went smoothly although, i was a bit perplexed about them keeping my passport (other hotels in Spain have taken photocopies and returned the passport straight away). The receptionist were very helpful telling me about the services of the hotel and location of various areas of the resort.

The room

I was allocated a room on the 10th floor overlooking the Rio park.which was ideal for me as i prefer a high floor room.
The room was of reasonable size with a TV which showed BBC 1 &2 as well as ITV, which is the first time i've seen this in a hotel in spain. Also a mini fridge for keeping your drinks cool. The bathroom was pretty standard with bath/shower, loo, basin, bidet. One addition i did notice was a rubber bathmat which is handy as i have come a cropper in showers before. Didn't experience much noise at night. Also there is free wifi available in all rooms and it ran at a good speed. Rooms were serviced every day to a high standard.

Bar/ restaurant

The bar was a bit lifeless probably due to the time of year although they did a 2 for 1 deal on drinks which was good value for money, the bar staff were friendly although i could imagine they were bored with hardly any customers. Stayed half board was a little bit disappointed with the selection available on the buffets whether this is due to it been low season, although the food was of reasonable quality and the staff were friendly.

Location
On first glance the location can be a bit off putting due to the abandoned building works and the yellow brick road was a bit eerie with a lot of empty units,but i encountered no problems. The hotel is 10 minutes down the Yellow Brick road or main road to Levante beach, 10 minutes walk to "the square", 15 minutes to the old town and 20 minute to Poniente beach.

Conclusion
The hotel was nice and comfortable, located not too far from the main attractions
would i stay again ?
Yes but not at this time due to it been too quiet, and a bit too cold to sunbathe as well as the clientel been a bit too old for me (not to say they were rude or anything).

Room Tip: Ask for a high floor
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review, 8 February 2012
Dear marc L ,

We would like to thank you for your comments about our hotel. We are delighted to hear that you enjoyed your stay with us.
We have to say that we are in low season and sometimes the hotel is a little more quiet.
We hope to see you again.

Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 February 2012

My first stay in the Castilla even though I have been to Benidorm dozens of times. This hotel does not deserve a 4 star rating.....it should be a 5 star! A spotlessly clean and pleasantly fragranced hotel, everything about it exudes peace and serenity. From the quiet reading room and comfortable lounge to the beautiful pool area and the excellent dining room everything was perfect. The food is varied and plentiful with something for everyone, the staff anywhere in the hotel are friendly and efficient and the rooms are very comfortable and warm with a fridge and flat screen TV with lots of English channels and even two top movie channels, all free. A five minute walk to the Levante beach and about the same from The Strip, just far enough away from all the noise and bustle but close enough to everything you need. I had a five day break here and came away feeling 10 years younger. Will most certainly be back soon. Highly recommended!

Room Tip: All the rooms are good.
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TonyWade13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#12 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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