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“4Star Hotel 5Star Food”

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Servigroup Castilla
Ranked #15 of 192 Hotels in Benidorm
Certificate of Excellence
fife
Level 6 Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“4Star Hotel 5Star Food”
Reviewed 5 November 2012

For the last 3 or 4 years we have used self catering accomodation as we were fed up trying to find a hotel with decent food....well ive found it. After reading lots of reviews for Benidorm this hotel stuck out for me and i thought id give it a try, well i wasnt disappointed, this has to be the best hotel food ive had - ever. The food was qood quality and a great selection from salads to meat and vegetarian dishes, they even cater for coeliacs. There was never any food from lunch reheated for teatime. The staff throughout the hotel were very helpful and nothing was too much trouble. Hotel was absolutely spotless, roooms quite large with comfy beds. Towels changes every day with plenty of loo rolls. People i spoke to in the foodhall were returning customers as i myself will be next time i visit Benidorm.

  • Stayed October 2012, travelled as a couple
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Helpful?
4 Thank p19626295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
lancashire
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 November 2012

As usual nothing but praise for this hotel.Excellent service from all staff members.Stayed from the 4 - 13 october .The only thing we find is that it is a good walk down to the beach area,and as you get older in the heat it takes it out of you.But the taxis are reasonable.I would recommend this hotel ,theServigroup know how to look after there clients.We are going again in December but will try another of the groups hotels, but i think the Castilla is the best in Benidorm.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level 5 Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 November 2012

We have just returned on 30th October from a one week stay at Castilla. What can I say - this is a fantastic hotel - the rooms are spotlessly clean with a great maid service - could not do enough - fresh towels each and every day and a friendly smile and greeting - the reception staff all spoke English and could not have ben more helpful. In the restuaraunt the staff are wonderful - thank you Joanna for remembering 704 - you made us feel so welcome each and every time we came to eat and the service is beyond what anyone could expect. The pool is lovely with lots and lots of sunbeds. Our first time in Benidorm and the one most important thing about Castilla is that we met people who had been there year after year for 25 years - what more can I say - we met the most wonderful people there - so friendly and helpful - one lovely couple from Dundee made our stay extra special - thank you to them - they had been going to Castilla for so many years and advised us of places to go and things to see and made our stay extra special. Thank you and we hope you have many more stays. - thank you to all at Castilla for making us feel so welcome and for making our first stay in Benidorm so special - we would highly recomment this hotel and their group to anyone - young and old - miss it so much

Room Tip: Rooms overlooking the pool also overlook the building work oppostie - but turned a blind eye - in la...
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  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank amurp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales, Pennsylvania
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 November 2012

Stayed at the Castilla for one week 24th-31st October 2012. Read all the reviews before we booked, and I can confirm this is an excellent hotel. Good food, spotlessly clean, easy online booking (with free airport transfers, if you stay a week or more) and friendly staff.
The only negatives were: the half built building to the side of the hotel (apparently been like that since the beginning of the recession) and the evening entertainment (wasn't for us, but not what we book a hotel for anyway)
All in all, a great hotel, and a great holiday.

Room Tip: as previously stated, a pool view = sun facing all afternoon.
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  • Stayed October 2012, travelled with family
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Helpful?
3 Thank Dave324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 October 2012

It was our third visit, always a warm welcome for everyone,Good food, loyal caring staff throughout the hotel.It is ideally located just a short stroll to the beach or the old town,it is also located in a quieter part of Benidorm yet within reach of the other attractions.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton-le-Willows
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 October 2012

This is the second time we have stayed at the Castilla, the first was October 2010 and we have just returned today on 26/10/2012 after a 6 night stay.
We were not disappointed, the hotel is very smart and clean, nice sized room with flat screen TV, fridge and the safe can be hired for 2 euro a day, well worth the piece of mind.
The food is buffet self service and is very good, they try to cater for everybody and there was always something we liked to eat.
The staff are all very friendly and polite and speak good English, the Receptionists, Ramon and the girls in the dining room, and especially Paolo and Mary in the bar who helped me with my attempts to speak Spanish !!. Will definately go back to Castilla.
Also appreciated the 2 for 1 on most of the drinks at the bar !.

Room Tip: The staff will always try to accomodate any room preferences
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  • Stayed October 2012, travelled as a couple
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Helpful?
4 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welwyn Garden City, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2012

we have just visited this hotel for one week it is spotlessly clean staff very friendly food good lots of choice drinks two for one was good cant find a down side to this hotel.free trip to benidorm palace was excellent short walk to the nightlife and a few yards from the hotel is a bar called cheap and cheerful pint of lager 1 euro coffee 70cents reasonable priced snacks

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlie900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#13 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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