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Servigroup Castilla
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Reviews (948)
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All reviewsunfinished buildinggreat hotelold townbenidorm palaceyellow brick roadpool areafree nightservi groupquiet locationhotel is spotlessplenty of choicefree ticketsquiet at nightplenty of sunbedsreception staffrio parkthe dining room staff
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417 - 422 of 948 reviews
Reviewed 10 January 2014

Stayed Monday to Friday over Xmas, Jackie booked us in and was very welcoming, the room was very good cleaned every day, the maids don't start until 9.00 to 3.00 no one coming in at 7.30. Hotel very clean service also very good, restaurant with new chairs and tables food excellent, Xmas Gala as good as last year, Nico head waiter went out of his way to make our stay excellent so did Sandra. Have stayed few times here and can highly recommend it, we chose Castilla for our last ever holiday abroad because of my wife's failing health and the hotel has lived up to every expectation, we had a great time, Ed sorry to say we will miss you and John, wish everyone good health.

  • Stayed: December 2013, travelled as a couple
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2  Thank Colinda62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

We stayed at the Castilla for three weeks over Christmas and New Year.It was fantastic as usual.The Gala meals were excellent. The entertainment was good.The hotel spotless clean.
What makes it really great is all of the staff they are so nice and so friendly.

  • Stayed: December 2013, travelled as a couple
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2  Thank ed s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

We went to the Castilla for Xmas 2013 this is the 5th Xmas that we have stayed Here. The food and the rooms are excellent if there was a minus then it had to be the entertainment Xmas eve was good but Xmas day was awful but finished at 10.30 which was probably a good thing considering how bad he was. Boxing day was really good. The gala dinner was great as usual on Xmas day always enjoyable when we stay there and the staff both on reception and in the dining room are extremely friendly. Well done Jackie on reception you always get it right .We will be back.

L

Room Tip: If possible go for lower floors there is a long wait for lifts at mealtimes
  • Stayed: December 2013, travelled with friends
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1  Thank valerie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

We stayed over Christmas and boxing day Gala dinner was very good although, the beds were uncomfortable as they were single metal frame ones. I had a bad back while staying and my husband had a bad neck too. The Hotel was too warm through out the Hotel and a lot of people asked for the heating to be turned down. We had to go out after every meal for some fresh air a shame as entertainment was laid on every night. We would have preferred tea and coffee making facilities as this is the norm in 4star Hotels.
Overall the food everyday was freshly cooked and we were spoilt for choice, fresh cooked eggs, omelettes, etc. by the chef, Steak. Chicken, roasted vegs, fish ect. and an extensive buffet too with plenty to choose from.
Our friend was intolerant to gluten, but this was no problem for this Hotel. The waiter came over every meal time and bought back gluten free bread and meals specially cooked for her.

  • Stayed: December 2013, travelled with friends
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1  Thank malandphill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

Stayed at the castilla over xmas and had an excellent time. Food was very good and fresh, with a good selection. xmas day was organised with a excellent meal with a gift for everyone on arrival for dinner.Staff were friendly, Rooms spacious and cleaned everyday. Added bonus of English channels on tv. Will definitely return .

Room Tip: Ask if you have any preference, and they will try to accommodate you.
  • Stayed: December 2013, travelled solo
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1  Thank rio18072003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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