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“Castilla hotel was a great experience” 5 of 5 bubbles
Review of Servigroup Castilla

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Servigroup Castilla
Ranked #18 of 191 Hotels in Benidorm
Certificate of Excellence
Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Castilla hotel was a great experience”
5 of 5 bubbles Reviewed 26 February 2014

What a lovely hotel clean staff first class the food was good too ,the staff could not do enough for you in the bar restaurant and reception would most certainly go back ,could not fault the food something for everyone ,room cleaned every day very impressed

Room Tip: Pool side is better
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Christine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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843 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
Date | Rating
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  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
Gateshead, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Have spent a lot of times a the castilla ,the staff ( Jackie ) and all the staff , hotel , food, and all staff in the hotel very very good. Are last time was new year 2013-2014 .real good time . We are going back beginning of April .and would recommend this hotel to all.

Room Tip: Everyone to there own, but we like facing the pool.t
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Norman J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

The service was fab Infact everything was absolutely great would like to say a personal thank you to Jackie Rogers for making our stay so special. We will be recommending you to all our friends and family. Can't wait to come back this year.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sammywright2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 February 2014

My wife and I stayed here for a week last October. Initial impressions were good. From the outside the hotel looks well cared for. The check-in was quick and efficient with really friendly staff. Our room wasn't ready as we arrived early morning, but the reception staff were happy to store our luggage. In fact while we were checking in, another couple were checking in also, but unfortunately into the wrong hotel ! Apparently there is another hotel with the idendical same name some 50 or so miles down the coast. Unfortunately they had arranged their transfer to the wrong hotel, but the reception lady was superb in sorting out another transfer for them. Our room was ready a couple of hours later. It had a pool view and was a good size. The air con worked, the beds were comfy, the bathroom was fully functioning and the rooms were well cleaned everyday. The food on the whole was very good. Being vegetarian my choice was sometimes limited but I never went hungry. For the carnivores amongst you, you would have to be very fussy not to be well fed here. Sure, we heard a few grumbles from some people that some of the food was a little mediocre, but in our opinion this is unfair and untrue. The food was always hot and fresh, a little limited in choice perhaps for vegetarians, but always tasty. The restaurant staff were very friendly and attentive, working tirelessly to keep tables clean and food replenished. The pool area was nice with a quieter area for sunbathing raised a few steps above the water. The hotel seemed to have mostly guests of a more mature nature, but this is true of many hotels in this area (in my experience). The hotel is well situated being a 10 min. stroll from the beach, less than that to the nightlife if that takes your fancy, and about 15-20 mins from the old town. If we were to go back I would definitely get a price from this hotel first, as we really enjoyed it.

Room Tip: Pool view rooms enjoy the afternoon sun on the balconies. The area in general was quite quiet, so al...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AdamSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 3 February 2014

First time at this hotel and last! We were there sadly for 8 days. Yes, clean rooms, nice staff, reasonable situation. But food is far from good, with no taste sauages, bacon, black pudding for breakfast and porridge was gruel-like. Eggs were done on the grille-plate and 'flipped' over to seal the yoke! Ugly aint the word for these eggs, perhaps 'very ugly' is better. The food is cheap, low quality. Evening meals were a repeat of quite boring offerings, puddings were ok and varied. Soup was nice, but were only talking soup here! Turkey was listed on the menu one night, turned out it was lamb cutlets, very fatty too. The dining room itself with its blue and clear plastic chairs had its (also) plastic tables set with darker blue rubber placemats, whatever happend to tableclothes! This is a 4* (allegedly). On arrival as we had missed dinner, they had left out for us a plate each of selected cold meats/cheese, plus a salad with a hardboiled egg on top. The egg had a dark band around the yoke, this only happens when the egg has been cooked for sometime previously. The salad was highly unappealing, the bread roll was dry, the orange juice acceptable. The cold meats/cheese ... I wont make the mistake of eating that type of offering again, very disagreeable for sometime afterwards! Lounge and Bar area while extremely quiet was nice and the BOGOF offer on some drinks was pleasant, the place had little entertainment, was very obviously under-occupied and so seemed graveyard(ish). Sorry Castilla, we couldn't leave quick enough, there are much better hotels in the area and thats where we shall be next time.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank annabellG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review, 13 February 2014
Dear guest,

We would like to thank you for the time you took writing your comment as knowing your opinion is the tool to improve our service.

We know food is an important part of guest holidays and as such we do offer an international buffet which is carefully chosen by our catering department where we try to please all tastes, which sometimes isn’t always possible.

We do have the grill for eggs in the morning so as guests can decide how they want them either well done, normal or fresh omelets, the guests only have to ask. We do have a high standard of quality control for all food entering the hotel.

As a gesture when guests miss dinner by arriving late we do supply a cold snack which most guests appreciate after a long day of travelling, as the kitchen closes at a certain time it is impossible to leave a warm dish for guests.

With reference to your comments regarding the changes made in our restaurant, we would like to inform you that Servigroup Hotels has made a decision to incorporate a more hygienic and eco-friendly practice in its hotels by incorporating individual place mats which can be cleaned by using non-toxic cleaning products, whilst offering at the same time a more practical and modern feel to the restaurant but most importantly saving on the usage of water.

We do apologise if your stay with us did not meet with your expectations on this occasion.

Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

We have now been here over 3 weeks. I cannot praise the hotel and its staff highly enough. From the moment we arrived we have been looked after very well. We arrived at 22.00 and were offered some food, although the restaurant was closed. All the hotel staff are both friendly and very efficient. The food is fine, with plenty of choice. Will definitely stay again - sooner, rather than later! Rooms are cleaned daily. Noise is minimal, with good sound proofing between rooms. Packed lunches are provided if residents are out for the day. Also a freed trip to Benidorm Palace was thoroughly enjoyable. Price was very reasonable also for a 4 star hotel. Highly recommended. Bill, Liverpool.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank billiverpool17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicante, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

Stayed for two nights for the Three King's Fiesta in January. Rooms and facilities great and the food was lovely. Something for UK and Spanish tastes, with an excellent variety. Location quite central too.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Daya365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#12 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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