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“Fantastic Hotel.”

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Hotel Helios Benidorm
Ranked #19 of 191 Hotels in Benidorm
Certificate of Excellence
Reviewed 11 June 2012

Just back from 10 nights at this hotel. What a great hotel. It is in the new town not far from the beach, the nightlife or the twice weekly market. The hotel is recently renovated to a very high standard. Our room had a pool view which was an added bonus. The pool was warm (not sure if it was heated or the fact that it was covered over at night.) Back to the room. It was enormous. Easily room for another double bed. The room had laminate flooring which was a nice change. The bathroom had a "jacuzzi" bath & was fantastic. A word of warning.... make sure the jets are pointing the right way before you switch it on if you don't want to flood the bathroom !!!!!!!. Rooms are cleaned every day & towels changed. The hotel is absolutely spotless (all areas). The food is buffet style & the is plenty of choice for everyone. All in all I will definitely stay there again. Only one fault, the mattresses were quite hard but that will not deter me from going again.

  • Stayed: May 2012, travelled as a couple
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5  Thank sha37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 June 2012

Thank you for this great review of the hotel.

We are happy to see your stay was satisfactory and we hope to have the opportunity to welcome you back to the Hotel Helios in the near future.

Regards,

Jason McKerrell.

British Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,340 - 1,346 of 1,870 reviews

Reviewed 9 June 2012

Just returned from Helios, first time here but fourth time in Benidorm. Excellent location, near enough to nightlife but far enough away from noisy nightclubs. Five minute walk to the beach and right next to the market. We had four beds in a room, which was a bit cramped but nice and clean and modern with a walk in shower (no bath) and flat screen TV. Walls were a bit thin - you could hear coughing next door. Sunbeds always available no matter what time of day with lots of parasols but no balls or inflatables allowed in the pool. Not many people stayed for the entertainment which was poor on an evening but only a couple of minutes walk to all local bars. A mix of English, Germans and pensioners. Food a bit repetitive, nothing special. Overall a nice hotel, clean and good value - would stay here again.

  • Stayed: June 2012, travelled with family
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3  Thank 13anne13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Thank you for this review of the Hotel Helios.

We are glad to hear that you found everything satisfactory and enjoyed your stay with us.

We hope to see you again in the near future.

Regards,

Jason McKerrell,

British Guest Relations.

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Reviewed 9 June 2012

noisey quests but can get that in alot of hotels down side was the food, read this a while ago someone said about the sweets being poor, and got response back and was told they will look into it, if they have well they r still very very poor so i would say that they were nothing done to them. the bathrooms has a jaccuzziiiiii but if u r any bigger than a size 14 u wil not fit in the bath you will have to be a shower. good side is i enjoyed the bath very clean and modern also loved the location i would go back and buy my sweets outside. gave it average cause the food side.

  • Stayed: May 2012, travelled as a couple
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2  Thank diane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Thank you for taking the time to review our hotel.

We are glad to hear you found the hotel location and facilities including the room, bathrooms and Jacuzzi baths to your liking.

Regarding the desserts, many changes have been made in the past few months to the dessert menu, including a choice of hot dessert every lunchtime and in the evening, custard, hot chocolate and a wide range of international desserts, such as various fruit flans, mousse, cakes in addition to the wide range of fruit we have on offer, we do understand that in a hotel catering for around 5 nationalities at once it won’t be to everyone’s taste and are sorry to here you did not find them satisfactory, but taking this into account we will revise our menu and hopefully find a combination of desserts that will be suitable for everyone.

We hope to welcome you to the Hotel Helios in the near future and hope you will give our dessert menu another chance and see improvement.

Regards,

Jason McKerrell,

British Guest Relations.

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Reviewed 8 June 2012

once again we received a very warm welcome,we have used this hotel for the last 17 years and would recomend this hotel for its cleanliness throughout the hotel. the reception staff act very proffesional and go out of their way 2 meet your needs.we had a family room which was on the 4th floor over looking main road and although we asked for a pool view we appreciate the request cant always be met. the room was still spacious and the jucuzzi a treat! the walk in pool was lovely and warm with always plenty of sun loungers available.the life guard knows his job and constantly kept his eyes on the pool area.well done life guard! the bar staff made us very welcome as on previous stays always polite and very helpful .the restuarant is spotless with a vast selection of foods. large salad selection ,soup,choices of meats and vegetables different types of breads baked in the chef's cooking station. there is a selection of fresh fruit ,icecream,and a variety of puddings.plus a themed night on a friday,curry,rice,etc.
resturant staff are very polite. Entertainment was different to the one we had in february but there is room for improvement as it was the same songs repeated most days and nights although we still enjoyed ourselves , big thankyou to the hotel staff .. see you in september !

Room Tip: email the hotel 2 weeks before you travel to request a pool view room .
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  • Stayed: May 2012, travelled with family
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1  Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelHeliosBenidorm, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded 14 June 2012

Thank you for taking the time to write this fantastic review of the hotel.

Nothing gives us more pleasure than our guests enjoying every aspect of the hotel from the service on arrival, the restaurant, facilities to the check out, and having used the hotel for the past 17 years, we can clearly see this is the case.

We are making some more changes to the entertainment programme including some new evening shows which should appeal to our guests, but entertainment can be tricky and even more so with the fantastic cabaret circuit Benidorm has to offer.

We look forward to welcoming you back in September to the hotel.

Regards,

Jason McKerrell

British Guest Relations.

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Reviewed 5 June 2012

good points;- the hotel had had a refurbishment since we stayed 3 years ago. Decor was good, the staff were good,very helpfull. the cleaning was good.
bad points;- rowdy -especially early morning, male & femail hen groups. the food was poor. -the quality, and the taste was very poor and no what we remember it to have been in the past.

  • Stayed: May 2012, travelled with friends
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Thank Cdm54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelHeliosBenidorm, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded 14 June 2012

Thank you for taking the time to write this review on trip advisor.

We are sorry to hear that you didn’t find the restaurant satisfactory.

Thank you for the review on the refurbishment; in February 2012 we completed work on the final rooms, giving them a modern stylish appearance.

We hope you will return to the Hotel Helios in the near future.

Regards,

Jason McKerrell

British Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

Room was spotless,cleaned every day.Walk in Shower was excellent.Location was great,right next to Benidorm market and bars,nearest one being Red Lion.Not too near as for the noise though.Hotel Bar does lager at 1.30 euros after 3pm,dearer before.Food was the usual fare.Just one minor complaint,cornflakes was cheap variety,bacon best to leave that,beans werent too warm when I got mine,and ran out of tea bags one day.Walk in Pool was lovely and warm. Would recommend Ruddles bar,out of the hotel,turn left and first left at Jokers bar.1 euro 40 for small breakfast.Coming back in september with group of lads so cant wait.

Room Tip: Ask for pool view,do not leave towels on sunbeds as they remove them to other side of pool if left u...
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  • Stayed: May 2012, travelled as a couple
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2  Thank salfordreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelHeliosBenidorm, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded 14 June 2012

Thank you for taking the time to review the Hotel Helios.

We are glad you enjoyed your stay with us and also the facilities, rooms and location of the Hotel.

We look forward to welcoming you back to the Hotel in September.

Regards,

Jason McKerrell

British Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

Stayed here from 24 May to 29 May 10 girls and had a ball.
This hotel is very central, 10 min walk from the beach and 5min walk to the square with all the bars etc.
Before we arrived i emailed and asked if we could all be located on the same floor, this was granted. All rooms are spotless very spacious and bathrooms either have a jacuzzi bath or walk in shower.
The hotel overall is spotless and you could always get a lounger at the pool. The pool is excellent with walk in path or steps. The pool bar is resonable but would of liked them to serve more that a burger or ham and chesse toasted sandwich.
We stayed bed and breakfast, but had dinner in the hotel most nights. There was always something for everyone to eat.
The entertainment at night in the hotel was quite poor, but who goes to benidrom to stay in at night...we always headed to the square and would reccommend Cafe Benidorm.
Overall this is an excellent hotel and would def return.

Room Tip: Pool view rooms get sun in afternoon, room 825 excellent
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  • Stayed: May 2012, travelled with friends
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2  Thank jjb80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelHeliosBenidorm, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded 7 June 2012

Thank you for the fantastic review of our hotel.

We are glad that your group enjoyed your stay with us and we were able to allocate you in the requested rooms.

It pleased us to read that you found the restaurant satisfactory.

We hope to see you back at the Hotel Helios soon.

Regards,

Jason McKerrell.

British Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Benidorm
#7 Family Hotel in Benidorm
#10 On the Beach Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range: £49 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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