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“Great hotel, very reasonably priced, great location” 5 of 5 bubbles
Review of Hotel Helios Benidorm

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Hotel Helios Benidorm
Ranked #23 of 191 Hotels in Benidorm
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great hotel, very reasonably priced, great location”
5 of 5 bubbles Reviewed 5 March 2014 via mobile

Stayed in this hotel Last week for a stag weekend. Hotel was perfect location, under two minute walk to the nightlife. A pint of local lager was only €1.50 during the day at the pool bar.

There was a lot of older people staying in the hotel and the entertainment was aimed at that age group, but that didn't bother us anyway as we just had a few drinks in the hotel and went out.

Hotel was perfect for what we were after. Rooms were great and clean. Would definitely stay here again

Stayed March 2014, travelled with friends
Helpful?
4 Thank glasgowbritish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for taking the time to write this fantastic review.

We are pleased that you and your party were pleased with the hotel and found everything to your liking.

Currently from 15:00 till 21:00, the hotel bar has an offer where a pint of lager costs 1,50€

We hope to welcome you back again in the near future.

Kind Regards,
Jason McKerrell,
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,602 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (540)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

Stayed at this hotel for 1 week mid February. We (my aunt who is an active 91 year old and myself) were allocated a room on the 9th floor. The room had an over-bath shower but when I spoke to the gentleman on reception he kindly and very promptly arranged for us to get a room with a walk in shower which was more suitable for my aunt.
The hotel is very clean and there were clean towels daily. Food in the restaurant was good, the only minor gripe would be about the desserts which tended to have a lot of blancmange types on offer and not enough cakes!! However, there was lovely fresh bread at both breakfast and dinner.
The evening entertainment wasn't great but the hotel is very near a lot of bars and clubs so it wasn't a problem going out to see a show if you wanted - which we did a few nights.
All in all with the lovely weather we enjoyed it was a very pleasant stay at the Helios.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mgall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for taking the time to write this review.

We are pleased to see from your review that you had a lovely week staying at the Hotel Helios.

We will look into the possibility of adding more cakes as a dessert options on the buffet.

We hope to welcome you back again in the near future.

Kind Regards
Jason McKerrell,
Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
141 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

First visit to Benidorm in over 18 years, stopped at the Helios for 6 days with my wife and two friends celebrating my 60th birthday.we wanted a central location close to all amenities.The hotel was just what we required, in the new town a short stroll to all entertainment and bars.the market is just a short walk away.the hotel itself is spotless, the rooms are modern , spacious , with walk in shower, air con good size balcony , flat screen tv with lots of channels and very clean.the maid changed our towels and bed sheets every day.the staff were very helpfull and friendly , the pool was heated and the pool area as with the rest of the hotel was kept spotless.the resteraunt was buffet with a good selection of cold and hot food and a chef who cooked different meats each sitting.it has a nice relaxing bar area with happy hour each day. I would reccomend this hotel for couples and families and would definately return to the helios again.

Room Tip: We stayed on the eighth floor of nine and it was fine the hotel has three lifts always working, we w...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sbush999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for sharing your holiday experience on Trip Advisor.

We are pleased to see that you enjoyed your stay with us celebrating your 60th birthday.

Thank to our central location the hotel is surrounded by all the local shops and nightlife.

We are happy to see that you recommend our hotel and hope to welcome you back again in the near future.

Kind Regards,
Jason McKerrell,
Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swansea
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Stayed for two weeks in Jan. Hotel has covered walkway from road to entrance. On entry reception on left with lounge with settees overlooking a beautiful heated pool area. Also tables and chairs. Another room where residents played cards and dominoes, Good hairdresser opposite. Met by two very pleasant male staff at reception.'Given our key card and safe key and without any delay as there are 3lifts we were at our room. On entry saw a beautiful dark wood gleaming floor. Double bed and single bed. Wardrobe with 2 sliding doors;one full length mirror. Dressing table also with mirror. Bathroom jacuzzi bath with shower above and glass door.Large wash hand basin with small glass shelf on right. Bathroom was always gleaming with fresh towels daily. Bedding was immaculate. Maids worked very hard and were always very pleasant. Having a pool view room with a good size suuny balcony was absolutely wonderful. It was really appreciated.
On entry to restaurant showed card and then sat where you pleased.There is a cooking staion every meal cooking fresh food e.g breakfast bacon; eggs Lunch and evening meals could be fish or meat. We had some fabulous steaks cooked by a very pleasant chef as you wanted it. Buffet station had a very varied choice of food, It was difficult sometimes to make a choice. Fresh fruit and choice of smallcakes .ice cream. yougurts, Tea and coffee only at breakfast. Small bottle of water 1.40euros. Tables kept clean with fresh tablcloths for lunch and evening meals. Not rushed in any way although hotel was full.
Cannot comment on entertainment as we go out in the evenings. Outdoor market behind hotel on a Wed. and Sun.
Lifeguard very helpful around pool where there are plenty of very nice sunbeds which appear new, Tea and biscuits in downstairs lounge 4.0pm 1 euro.
Due to leave hotel at 7.55am.and told as there were only 2 rooms leaving early restaurant would not be open but a picnic breakfast would be available. On returning from last night out spoke to male reception regarding this and said this was the first time we had encountered not being able to have a hot drink and cold buffet before departure, Following morning took safe key to reception and told restaurant would be open.so our thanks to whoever arranged this as it was appreciated..
Will not hesitate in booking The Helios next Jan.Probably more than 2weeks next year.

w

Room Tip: Our room was on 6th floor overlooking side of pool and road. We had sun most of the day, Good quiet...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank malannSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 28 February 2014
Thank you for taking the time to write this fantastic review.

We are pleased to see that everything went smoothly upon your arrival and the hotel installations and facilities were to your liking.

The hotel will open the restaurant early based on the number of people checking out before the opening time. In some cases we are not made aware of the departure times until last minute, where we will then inform our guests when the restaurant is open.

Kind Regards,

Jason McKerrell,

Guest Relations,

Hotel Helios Benidorm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Good hotel, very clean and helpful staff situated in the new town just by the Wednesday market. The rooms are modern, spacious with LCD TVs with a variety of channels including English speaking. The food was good in the buffet restaurant and there was a chef who cooked fresh every sitting. Fresh eggs and pancakes at breakfast, steaks etc at night. The outside pool was clean and heated. Music and entertainment every night. Only drawback - when it was full - the restaurant is so hectic it becomes overwhelming. But don't let that put you off - we had an excellent stay.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank AntandNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 28 February 2014
Thank you for sharing this fantastic review of your holiday at the Hotel Helios Benidorm.

We are pleased to see that you found everything to your liking during your stay including our extensive breakfast offer and the selection available in the evening.

At peak hours the restaurant like in most hotels can be rather busy, we recommend our guests enter the restaurant half an hour after the opening time which is when the rush calms down.

We hope to welcome you back again in the near future.

Kind Regards,
Jason McKerrell,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gaz in sun
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

Returned Friday after 4 nights stopping full board at the Helios with my wife. Reception quick and easy got top floor room but lifts were fine (3 of them) rooms clean and spacious, nice bathroom. Room attended to every day with fresh soft towels. Food was fine, plenty of choice. A lot of Spanish elders in the hotel so usual problems at meal times as they don't appear to know the front or back of the Q but can find the middle no problem. Never mind its their holidays aswell. Drinks in hotel are the cheapest ive encountered in a hotel where ive been in the past. Well done to management. Plenty of sunbeds round the pool and area is clean and tidy. Hotel in excellent location for entertainment and the beach. All in all enjoyable holiday with 2 lovely sunny days. Will defo return

Room Tip: pool view for balcony sun
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank carolwinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 28 February 2014
Thank you for sharing your holiday experience on Trip Advisor.

We are pleased to see that you enjoyed your stay with us and the check was quick and you got settled in the room straight away.

Thank you on congratulating the management on our bar prices, we try and keep them as competitive as possible to ensure our guests receive the best value for money possible.

We hope to welcome you back again in the very near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

The Helios is in a great location for the beach, shops and nightlife. It is just round the corner from the Wednesday Market which is well worth a visit! The rooms are spacious and modern with LCD TV, channels incl itv, itv 2. We had a very spacious walk in shower in the bathroom and the balcony had a pool & sea view. The food was good there was always something to eat from buffet restaurant. The pizzas were fab and cooked by the chef in a pizza oven at the buffet restaurants grill bar. Other dishes included sliced beef in gravy, freshly grilled chicken, pork and fish, as well as the usual salads, potatoes and chips. The outside pool is lovely and clean (as is the hotel) the water is heated which was great for us as we stayed in Feb and had some lovely weather. We never really bothered with the hotel entertainment but it was the usual line dancing, parrot show etc. Staff were always polite and friendly. The hotel also has FREE WiFi

Room Tip: Our room was on the 7th floor at the front of the hotel and had the afternoon Sun with a pool and se...
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  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank KarenW00DS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 28 February 2014
Thank you for sharing your holiday review.

We are pleased to see that you were pleased with the hotel, the location and the facilities.

Also thank you for your kind words regarding our restaurant including the show cooking area where on a rotating menu there is a selection of freshly cooked meats, pasta and on certain night pizza. Every Friday night the hotel has a themed meal alongside the regular buffet giving our guests the chance to try our Chinese and Indian dishes.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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