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“Nice enough hotel spot on location!”

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Hotel Helios Benidorm
Ranked #20 of 192 Hotels in Benidorm
Certificate of Excellence
Leeds, United Kingdom
Level 5 Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Nice enough hotel spot on location!”
Reviewed 23 March 2014

Stayed here 15-22 march as a group of 10. 8 ladies between 42-65 and a young couple.
The hotel itself is nice enough in a great location nice and quiet but literally round the corner from the main strip! 5 minute straight walk to the beach.

the rooms are spacious and very clean and tidy with lovely walk in shower or jacuzzi bath and spacious balcony
The only thing i realLy begrudge is having to pay for hire of a fridge or safe! Come on! These things should be included free with the room!

The public and pool areas were fine. No real problems getting a sunbed and the pool was shallow and heated.

We were full board and i had specifically chosen a hotel based on the great food reviews however we did find the food very repetitive most nights and like many have mentioned ŵas lukewarm at best!!
Having said that it all depends on specific tastes,! I did find the cold salads lovely and there was plenty of choice to be had even it was a little repetitive. The pudding selection was the same all the time and you will find your usual selection of jelly, icecream, balncmange type dishes and small bite size cakes none of which appeal to me but there was also fresh fruit like melon, strawberries, pineapple etc which i love! Apple crumble was served twice but then we found huge vats of warm custard and chocolate sauce were brought out every night....with nothing to go with it ! Strangely we found the food got better on our last few days.

The hotel itself seems to cater for people over 70 or rather it appears to have them as regular clientele. To be fair i found this fine as i want my hotel to be nice and quiet and relaxing so this suited me fine but please bear this in mind when choosing as i would not really recommend it to young families or couples if you are looking for an all inclusive experience as the entertainment seems geared towards the elder guest.

All in all the hotel was fine for our age group and i would still recommend it for the great location and lovely rooms.
Also one of our party turned 18 during our stay and returned to her room to find a chilled bottle of champagne waiting for her which was a lovely touch.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lisajo38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 15 April 2014
Thank you for sharing your holiday review.
We are pleased to see that location and rooms in the establishment were to your liking.
We have the room fridges as an additional service and most our customers are happy with it.
We will look into the possibility of adding more cakes as a dessert options on the buffet.
We are happy to see that you recommend our hotel and hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (578)
Date | Rating
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English first
sheffield
Level 4 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 March 2014

me and my husband stayed at this hotel from 8th march to 15th.The hotel was lovely and clean and the staff friendly our room had a Jacuzzi bath and a shower above the only thing I had a problem with was the bath was quite narrow so if you had the Jacuzzi going and you moved it would stop or suck your leg but it wasn't anything that was going to bother us the hotel also has free wifi which was good as we could Skype our family free and save on phone call . The meals at Helios were lovely we were full board and found something to eat every day they were always plenty to chose from and always a selection of different potatoes mash, boiled jackets and chips which was great as usually all you ever fined is chips or chips. The hotel is central to everything and even though we were in the centre we didn't here any noise from outside the only noise we herd was the man next door snoring sooo loud yes the walls are thin. On a Wednesday and Sunday there is a market behind the hotel we got a few good bargains all in all I would definetly stay again at this hotel we enjoyed it so much.

Room Tip: pool view get most sun
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaz737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 15 April 2014
Thank you for taking the time to write this review and sharing your holiday experience.
We are pleased to see that you enjoyed your stay with us and everything was to your liking.
We are sorry to know that you were annoyed with the noise from the next room. Next time you can inform to reception and we will try to do anything to repair it.
We hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erskine
Level 5 Contributor
70 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 21 March 2014

Just back from a 11 night stay. Great hotel in a great location. All the staff were very friendly. My 80 year old disabled mother was with us and the hotel was very wheelchair friendly as was all of Benidorm. Lot's of things to do and see in the area. Market on twice a week right next to the hotel. Food was really nice in the hotel and the rooms were spacious with walk in showers. would definetly stay in this hotel again. Lovely heated swimming pool and also there were bands and singers on each evening.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsten M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 10 May 2014
Thank you for taking the time to write this fantastic review.
We are pleased to see from your review that you had a lovely week staying at the Hotel Helios.
We are one of the adapted establishments in Benidorm and we try to make our disabled customers feel comfortable.
We hope to welcome you back again in the near future.
Kind Regards,
José María García,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 March 2014

The hotel is spotless.Our room was always really clean. The staff on reception were all very nice.

The Restaurant Staff and bar staff were not so nice!!!!!!!! We missed dinner one night as my husband wasnt feeling too well and I didnt want to go down myself. I went down to bar later on and asked for a toastie and was told no no epxpalantion as to why just NO!!!!!!!! Food was okay when we did go to restaurant which was not often. Entertainment quite good although we did not stay in much.

The soundproofing between rooms was awful.

I would go back to this hotel again but think I would rather go to a servigroup hotel they seem to care more for their customers.

As I said lovely clean comfortable rooms.

Room Tip: Ask for a high room overlooking the pool.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 21 March 2014
Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.

We are pleased to see from your review you were pleased by our housekeeping and reception staff.

We would like to know more about the incident at the bar in order to take measures.
At the Hotel Helios we take customer service and satisfaction as something very serious and our main objective. If you could please email me at guestrelations@heliosbenidorm.com to let me know on what day this occurred and who you spoke to that evening at the bar, I will personally see that the matter is dealt with so that will never occur again. The hotel bar serves a number of snacks available at all hours, from opening at 09:30 till close.

We are terribly sorry for any inconvenience caused and hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 March 2014

We stayed here for the February half term week with our 13 year old daughter. The room was very clean and spacious. Walk in shower cubicle was excellent - something not seen often in hotels as usually showers are over the bath. Balcony was large - we overlooked the pool so got the sun in the afternoons. We rented the fridge for 14 euros for the week and the safe for 14 euros plus 10 euro deposit. Good selection of english channels on the TV. Staff were friendly and helpful - we asked for extra pillows and these arrived within minutes of the request. Pool was heated and water was nice and warm. Hotel is in a very good location, and although close to the centre of Benidorm was amazingly quiet. We only ate in the hotel three times over the week, but the food choice was good and the staff very efficient. All communual areas of the hotel were spotlessly clean, and had free wi-fi. Bar staff were friendly and helpful. Only downside is that the room walls are fairly thin and we had noisy neighbours, and the beds are fairly hard.

Room Tip: Rooms overlooking the pool get better sun in the afternoons. Hire the fridge to keep snacks and drin...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brummy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for taking the time to share this holiday review.

We are pleased to see that you enjoyed your stay with us and found our facilities to your liking.

We try our best to ensure our guests have the most pleasant stay possible and we are always at the disposition.

We hope to welcome you back again in the near future.

Kind Regards,
Jason McKerrell,
Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 5 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 March 2014 via mobile

Stayed in this hotel Last week for a stag weekend. Hotel was perfect location, under two minute walk to the nightlife. A pint of local lager was only €1.50 during the day at the pool bar.

There was a lot of older people staying in the hotel and the entertainment was aimed at that age group, but that didn't bother us anyway as we just had a few drinks in the hotel and went out.

Hotel was perfect for what we were after. Rooms were great and clean. Would definitely stay here again

Stayed March 2014, travelled with friends
Helpful?
4 Thank glasgowbritish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for taking the time to write this fantastic review.

We are pleased that you and your party were pleased with the hotel and found everything to your liking.

Currently from 15:00 till 21:00, the hotel bar has an offer where a pint of lager costs 1,50€

We hope to welcome you back again in the near future.

Kind Regards,
Jason McKerrell,
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 March 2014

Stayed at this hotel for 1 week mid February. We (my aunt who is an active 91 year old and myself) were allocated a room on the 9th floor. The room had an over-bath shower but when I spoke to the gentleman on reception he kindly and very promptly arranged for us to get a room with a walk in shower which was more suitable for my aunt.
The hotel is very clean and there were clean towels daily. Food in the restaurant was good, the only minor gripe would be about the desserts which tended to have a lot of blancmange types on offer and not enough cakes!! However, there was lovely fresh bread at both breakfast and dinner.
The evening entertainment wasn't great but the hotel is very near a lot of bars and clubs so it wasn't a problem going out to see a show if you wanted - which we did a few nights.
All in all with the lovely weather we enjoyed it was a very pleasant stay at the Helios.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mgall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review, 17 March 2014
Thank you for taking the time to write this review.

We are pleased to see from your review that you had a lovely week staying at the Hotel Helios.

We will look into the possibility of adding more cakes as a dessert options on the buffet.

We hope to welcome you back again in the near future.

Kind Regards
Jason McKerrell,
Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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