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Hotel Helios Benidorm
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Reviews (1,923)
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All reviewsjacuzzi bathgreat hotelpool areadisabled guestswalk in showerplenty of choicegood sizegreat holidayreception staffsomething for everyoneoutdoor markettowels changed every dayair conplenty of sunbedsevening mealnight lifeevery night
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1,046 - 1,051 of 1,923 reviews
Reviewed 25 March 2014

Just returned from a week at Helios Hotel. Spotlessly clean, staff pleasant. Guys at reception always helpful. We asked for pool view and got it. Lovely as it is not too hot to sit out there yet.

We went full board and could not fault the food, plenty of choice. My only gripe is the spanish or german women who will not queue for food and just walk to the front, but this is not the hotels fault, its just the fact they have no manners.

Love the heated pool at this time of year, it was nice to have a swim. Again why do people have to put their towels on beds with a chair on top so early in the morning. it does say not to do this but I have never seen anyone anywhere take towels off beds. Just wish they would do as they say!!!

The rooms very spacious and large bathrooms, so no probs there. All in all had a lovely holiday.

Not sure whether would go back to Benidorm especially St Pats week, we seemed the odd ones out dressed normal. Had a laugh watching hen and stag parties in their fancy dress though. Think the tribute singers are very good, especially Bob Marley at Jokers bar. Must not forget Jimmy Bright at Neptune/Morgan Tavern, he is very funny.

To sum it up, you have to go with an open mind to Benidorm.

Room Tip: Pool view and the higher you are better view of the skyscrapers, as thats all you can see.
  • Stayed: March 2014, travelled as a couple
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3  Thank Dylan14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 15 April 2014

Thank you for taking the time to write this fantastic review about the hotel.
We are pleased to know that the hotel installations and facilities were to your liking.
Also thank you on congratulating our reception staff. They always try to do their best to make the customers feel comfortable.
Referring to sunbeds, we have started with the protocol for not to permit booking them on this week, because before it wasn’t necessary given the low demand by the customers.
We hope to welcome you back again in the near future.
Kind Regards,
José María García,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Stayed here 15-22 march as a group of 10. 8 ladies between 42-65 and a young couple.
The hotel itself is nice enough in a great location nice and quiet but literally round the corner from the main strip! 5 minute straight walk to the beach.

the rooms are spacious and very clean and tidy with lovely walk in shower or jacuzzi bath and spacious balcony
The only thing i realLy begrudge is having to pay for hire of a fridge or safe! Come on! These things should be included free with the room!

The public and pool areas were fine. No real problems getting a sunbed and the pool was shallow and heated.

We were full board and i had specifically chosen a hotel based on the great food reviews however we did find the food very repetitive most nights and like many have mentioned ŵas lukewarm at best!!
Having said that it all depends on specific tastes,! I did find the cold salads lovely and there was plenty of choice to be had even it was a little repetitive. The pudding selection was the same all the time and you will find your usual selection of jelly, icecream, balncmange type dishes and small bite size cakes none of which appeal to me but there was also fresh fruit like melon, strawberries, pineapple etc which i love! Apple crumble was served twice but then we found huge vats of warm custard and chocolate sauce were brought out every night....with nothing to go with it ! Strangely we found the food got better on our last few days.

The hotel itself seems to cater for people over 70 or rather it appears to have them as regular clientele. To be fair i found this fine as i want my hotel to be nice and quiet and relaxing so this suited me fine but please bear this in mind when choosing as i would not really recommend it to young families or couples if you are looking for an all inclusive experience as the entertainment seems geared towards the elder guest.

All in all the hotel was fine for our age group and i would still recommend it for the great location and lovely rooms.
Also one of our party turned 18 during our stay and returned to her room to find a chilled bottle of champagne waiting for her which was a lovely touch.

  • Stayed: March 2014, travelled with friends
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3  Thank lisajo38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 15 April 2014

Thank you for sharing your holiday review.
We are pleased to see that location and rooms in the establishment were to your liking.
We have the room fridges as an additional service and most our customers are happy with it.
We will look into the possibility of adding more cakes as a dessert options on the buffet.
We are happy to see that you recommend our hotel and hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager

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Reviewed 22 March 2014

me and my husband stayed at this hotel from 8th march to 15th.The hotel was lovely and clean and the staff friendly our room had a Jacuzzi bath and a shower above the only thing I had a problem with was the bath was quite narrow so if you had the Jacuzzi going and you moved it would stop or suck your leg but it wasn't anything that was going to bother us the hotel also has free wifi which was good as we could Skype our family free and save on phone call . The meals at Helios were lovely we were full board and found something to eat every day they were always plenty to chose from and always a selection of different potatoes mash, boiled jackets and chips which was great as usually all you ever fined is chips or chips. The hotel is central to everything and even though we were in the centre we didn't here any noise from outside the only noise we herd was the man next door snoring sooo loud yes the walls are thin. On a Wednesday and Sunday there is a market behind the hotel we got a few good bargains all in all I would definetly stay again at this hotel we enjoyed it so much.

Room Tip: pool view get most sun
  • Stayed: March 2014, travelled as a couple
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2  Thank kaz737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 15 April 2014

Thank you for taking the time to write this review and sharing your holiday experience.
We are pleased to see that you enjoyed your stay with us and everything was to your liking.
We are sorry to know that you were annoyed with the noise from the next room. Next time you can inform to reception and we will try to do anything to repair it.
We hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager

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Reviewed 21 March 2014

Just back from a 11 night stay. Great hotel in a great location. All the staff were very friendly. My 80 year old disabled mother was with us and the hotel was very wheelchair friendly as was all of Benidorm. Lot's of things to do and see in the area. Market on twice a week right next to the hotel. Food was really nice in the hotel and the rooms were spacious with walk in showers. would definetly stay in this hotel again. Lovely heated swimming pool and also there were bands and singers on each evening.

  • Stayed: March 2014, travelled with family
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1  Thank Kirsten M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 10 May 2014

Thank you for taking the time to write this fantastic review.
We are pleased to see from your review that you had a lovely week staying at the Hotel Helios.
We are one of the adapted establishments in Benidorm and we try to make our disabled customers feel comfortable.
We hope to welcome you back again in the near future.
Kind Regards,
José María García,
Hotel Manager

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Reviewed 14 March 2014

The hotel is spotless.Our room was always really clean. The staff on reception were all very nice.

The Restaurant Staff and bar staff were not so nice!!!!!!!! We missed dinner one night as my husband wasnt feeling too well and I didnt want to go down myself. I went down to bar later on and asked for a toastie and was told no no epxpalantion as to why just NO!!!!!!!! Food was okay when we did go to restaurant which was not often. Entertainment quite good although we did not stay in much.

The soundproofing between rooms was awful.

I would go back to this hotel again but think I would rather go to a servigroup hotel they seem to care more for their customers.

As I said lovely clean comfortable rooms.

Room Tip: Ask for a high room overlooking the pool.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 March 2014

Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.

We are pleased to see from your review you were pleased by our housekeeping and reception staff.

We would like to know more about the incident at the bar in order to take measures.
At the Hotel Helios we take customer service and satisfaction as something very serious and our main objective. If you could please email me at guestrelations@heliosbenidorm.com to let me know on what day this occurred and who you spoke to that evening at the bar, I will personally see that the matter is dealt with so that will never occur again. The hotel bar serves a number of snacks available at all hours, from opening at 09:30 till close.

We are terribly sorry for any inconvenience caused and hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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