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Hotel Helios Benidorm
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Reviews (1,922)
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All reviewsjacuzzi bathgreat hotelpool areadisabled guestswalk in showerplenty of choicegood sizegreat holidayreception staffsomething for everyoneoutdoor markettowels changed every dayair conplenty of sunbedsevening mealnight lifeevery night
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1,037 - 1,042 of 1,922 reviews
Reviewed 18 April 2014

Just had another 2 weeks holiday at the Helios it's a great hotel,we where on the 9th floor at the back great views but you only get Sun before lunch.We where full board the food is good and plenty of choice sometimes it could have been a bit hotter but there are microwaves.Pool was great we swam nearly every day it was early April and pool was heated.The pool area was always very clean and a guard was on duty.Room where cleaned every day and beds are good,you get a whirlpool bath or a large shower.We would recommend the Helios it's near everything a few mins from a great beach a minute from the market Wednesday and sunday what more could you want.We will be back next year.

Room Tip: If you like the sun ask for a room at the front
  • Stayed: April 2014, travelled with friends
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2  Thank COPPERHEAD19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 23 April 2014

Thank you for taking the time to write this review and sharing your holiday experience.
We are pleased to see that location, pool and rooms in the establishment were to your liking.
If you like sun, next time you can contact with our reservations department to ask for a room at the front.
We are happy to see that you recommend our hotel and hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014 via mobile

Just returned from a weeks holiday with my extended family. Four kids and six adults. Hotel is situated in a great location, very central. The rooms are lovely and well decorated. The food was average, not much to choose from but what was there was fine. The pool area is nice with lots if beds although if you leave them to go for lunch or a walk to the shops the empty beds get warnings and then the towels get lifted! This I could understand if there was a shortage of beds but there was lots piled up and unused! The entertainment was geared towards the elderly Spanish residents, lots of dancing. The parrot show did not go on until 1030pm, a bit late for a kids show! All in all great holiday plus met a lot if the Benidorm TV show cast.

Stayed: April 2014
1  Thank jjas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 23 April 2014

Thank you for taking the time to write this review about Hotel Helios Benidorm.
We are pleased to see that you found everything to your liking during your stay.
Referring to sunbeds, we have already started with the protocol for not to permit booking them, because this is necessary for the correct pool operation.
We try that entertainment at night is for all ages, but the most of our customers are elderly guests in winter period. From now, our guests are basically young couples and we try to adapt it to our customer needs.
We hope to welcome you back again in the near future.
Kind Regards,
José María García,
Hotel Manager.

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Reviewed 12 April 2014

Stayed in hotel helios for 10 days March /April ,what a great hotel, rooms were spacious and recently refurbished, had an amazing walk i n shower, with constant hot water, comfy beds with duvets, nice touch for winter months : ) we had English tv channel as well as sky news , restaurant was good ,nice food and plentiful ranging from salad to pizza to burgers and all your meat and fish dishes,also pastas and chips ,something for everyone, pool was great and heated, not hot but kept the chill off so u could actually go in , we had room 818 maid was excellent keep the place spotless, praise to her , ask for a pool view room, u get the sun on balcony all day till it goes down. Bar area good entertainment we never really saw cause we were always out an about in town , would definitely return to hotel helios for a stay in benidorm again. Well done hotel helios

Room Tip: Ask for pool facing room
  • Stayed: March 2014, travelled as a couple
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2  Thank ianborthwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 14 April 2014

Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.

We are pleased to see from your review you were pleased by our rooms and our restaurant.

We try our best to ensure our guests have the most pleasant stay possible and we are always at the disposition.

We hope to welcome you back again in the near future.

Kind Regards,

Jose María García,

Hotel Manager.

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Reviewed 12 April 2014

Stayed here end of march beginning of April.
Hotel was spotless.
Stayed on a full board basis food was very good all week lots of choice.
Staff very helpful. Juan kept the restaurant running smooth any problems just have a word with him..
Pool area ok for size of hotel.
But the best bit for me in the bar cocktails of the day I found the mojito. Wow best drink in the world. Juan behind the bar made them annamaria brought them and I drank them.
Would definitely stay there again. Good position also away from the strip nice and quiet at night.

Room Tip: Try and get a low floor so you can use the stairs
  • Stayed: March 2014, travelled as a couple
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3  Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 15 April 2014

Thank you for sharing your holiday experience on Trip Advisor.
We are pleased to see that you found everything to your liking during your stay.
We will communicate your congratulations to Juan and Ana Maria for their mojitos.
We hope to welcome you back again in the near future.
Kind regards,
José María García
Hotel Manager

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Reviewed 11 April 2014

We stayed at the Helios for 5 nights and what a lovely hotel. It is very clean and well kept. Our room was very good with a pool and sea view in the distance. The room was very large. The bathroom looked very new and with a beautiful jacuzzi bath. We found the staff on reception very helpful. This hotel is ideally situated for all the night life of Benidorm but still far enough back, to not be disturbed by any noise late at night. The food was good, typically spanish. The show cooking could do with being better laid out as this caused queues at times. Would have no doubt about returning to this hotel in the future.

  • Stayed: April 2014, travelled as a couple
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2  Thank kaznjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 15 April 2014

Thank you for taking the time to write this review.
We are pleased to see that you enjoyed your stay with us and you were pleased by our reception staff.
Our show cooking is organized to be quickly and we have never had problems with it. Sometimes, people have to wait a little bit because all our products are cooked at the moment to be perfect. We have our buffet service destined to people who doesn’t want to wait.
Kind regards,
José María García
Hotel Manager.

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