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“Another great Benidorm holiday”

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Hotel Helios Benidorm
Ranked #23 of 192 Hotels in Benidorm
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Another great Benidorm holiday”
Reviewed 14 May 2014

Was pleasantly surprised at the spacious room and balcony at the Helios.This holiday was a Thomson full board, hotel and flight included but didn't expect a 2 hour delay going home. There was a good choice of food and daily cleaning of room etc.Tried to get to bed a bit earlier this time but its very hard when your in Benidorm. Thought I was going daft when there was 2 Carnaby Streets playing next door to each other at the same time. Wasn't even drunk at that! So watched one and the other one the next night. Wonderful.

Room Tip: Rooms with a pool view are noisier than those without.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Patriciaanne952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (564)
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English first
Dublin, Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

Stayed for 3 nights on the 2nd weekend of May...was warmly greatest by Angela at the main desk, who was very helpful. 3 of us stayed in our room which was adequately sized. Very clean room, although the safe did not feel very safe...could be a little more secure/better quality. Had a lovely big balcony facing the pool and street outside. Bathroom was very clean and a good shower in there too. Guests were very nice and surprisingly mature for this time of year. Hallways and main foyer were all spotless.

We rose for breakfast on the 1st morning and went to the restaurant for the buffet...was quite disappointed with the food..but juices were lovely (perhaps we were too late down) spent the afternoon at the poolside, had some nice drinks from the bar and had a dip in the pool that was not busy at all.
The location of the hotel was perfect and we had some drinks at the Jokers bar next door...from here it was a 2 min walk to the Red Lion...which had a great vibe going on. On our Friday afternoon, we headed to the Tiki Bar, which is not for the faint-hearted...bit plenty of other fine establishments around to suit everyone's needs.
Repeated for the next 2 days and overall was very happy with the entire journey! Would definitely recommend, and the town was so much cleaner than I had expected!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sendjoeystuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2014

I stayed at the hotel with some friends over May bank holiday. We originally booked 2 rooms, some friends wanted to join us but the hotel was full that week end. The hotel was very helpful changing it to a triple room and then fitting an extra person in.

I read that you get the best rooms facing the pool, I asked the hotel for and they arranged. I also asked for my friend to be nearby, he was put down the corridor from us.

Room were nicely decorated and clean. We had a decent shower as well.

Only went to breakfast once, but they had plenty of choice.

Plenty of beds by the pool.

Staff were also helpful.

Location excellent - very central.

I would recommend for a good value break

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 31 May 2014
Thank you for taking the time to write and sharing your holiday review.
We are pleased to see from your review that you had a lovely break at the Hotel Helios.
If you have any preference with your room, you can contact with our reservations department to ask for a room in the pool side or in the back side.
We are happy to see that you recommend our hotel and hope to welcome you back again in the near future.
Kind Regards,
José María García,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 May 2014

This hotel is absolutely stunning, it was my second time here and loved every minute. The cleanliness, the decor and the atmosphere are wonderful. The rooms are tastefully decorated, clean and modern throughout with a lovely spacious walk-in-shower or you can opt for a room with a jacuzzi bath. I had room 822 which had a lovely walk-in-shower which I asked for. I stayed in room 824 last year which also had a shower. My niece and sister-in-law had the jacuzzi bath which she thoroughly enjoyed and which she jumped in immediately as we walked through the door. The staff are really friendly and helpful. The breakfast is nice, but very repetitive which they usually are in these hotels, but you can skip this and get something whilst you are out and about as it is cheap enough. Would definitely stay here again when I next visit Benidorm. Love the location as soon as you step out of the front door you're in the thick of it. Would recommend the half a chicken at the Green Bar which is located - turn left out of hotel and when you reach the first cross roads, turn right and it's facing the taxi rank - 4.50 Euros, and it's gorgeous, in all it's own juices and you get a massive pile of chips. Absolutely lovely would recommend!!! Can't wait for my next time in Beni...

Room Tip: Room 822 located above the swimming pool, nicer view than the back of the hotel. Also room 824 is g...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisanoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 31 May 2014
Thank you for taking the time to write this fantastic review your holiday experience.
We are pleased to see that you found everything to your liking during your second stay in Hotel Helios.
Your description of the hotel was very clear and it will help to other guests to choose us for their holiday in Benidorm.
We always try to do our best to make the customers feel comfortable.
We hope to welcome you back again in the near future.
Kind Regards
José María García
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North London
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 May 2014

We have just got back from a week's holiday. The hotel was clean, lovely room, staff were all helpful and good evening entertainment, But ............ although breakfast and lunch was fine - we didn't enjoy the evening meal - we don't eat meat and didn't fancy pasta with tomato sauce.It was buffet style. There was always a fish dish but the food was not hot and we had to eat out on 3 nights out of 7 because we just didn't fancy what was there.There were plenty of desserts and always fresh fruit.. Apart from that the hotel was in fab position just minutes away from the night-life but quiet enough when you returned. There is a market Sunday & Weds, which is just round the corner. Also didn't like that everything had to be paid for there and then - you couldn't charge to your room and didn't bring enough money because thought I could settle at end of stay with a card. In the "bumph" they gave you in your room it said you had to be dressed for dinner and no shorts but every night there were people in who were still dressed for the beach - I think that you should be stopped at the door and told to come back dressed. You were allowed to smoke while you were around the pool in the day so we had to keep moving - I would think that when fuller in July/Aug this would be worse. It should be a specific area for smokers.as very uncomfortable to have smoke in your face when you were lying sunbathing.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BerryNorthLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 31 May 2014
Thank you for share your review about your holiday experience in Hotel Helios.
We are pleased to see from your review that you enjoyed your stay with us and everything was to your liking.
We are sorry to know that dinner wasn’t to your taste. We appreciate your reporting to take the suitable actions.
Referring to the smokers in the pool, our staff can't do nothing because it’s an open place and is allowed to smoke.
We hope to welcome you back again soon.
Kind regards,
José María García
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 May 2014 via mobile

I arrived at the Helios hotel 30th April on arrival I found the hotel outstanding, the reception staff were friendly and helpful and we were given our room within 20 mins . The room was clean , spacious, comfy. Quiet on a night time no noise from outside hotel so slept comfortably and sound , the restaurant staff were brilliant helpful clean well presented , food was a variety of choice breakfast lunch and evening meal , although hot plates would have been nice at breakfast time , other than that I could not fault at all . All hotel staff were friendly and cleaning staff were excellent , pool was clean and surrounding. Areas were lovely , fab little park for the kiddies as well plenty of sun beds too . I would Defenatly. Recommend this hotel for couples , families and singles . And will certainly be returning. Next year . By far a fabulous hotel to stay in .... Well done hotel Helios and your outstanding staff

Stayed April 2014, travelled with friends
Helpful?
1 Thank bethsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 31 May 2014
Thank you for taking the time to write this fantastic review about the hotel.
We are pleased to see from your review that you had a lovely week staying at the Hotel Helios.
We try our best to ensure our guests have the most pleasant stay possible and we are always at the disposition.
Also, thank you for recommend our hotel to the users of Tripadvisor.
We hope to welcome you back again soon.
Kind regards,
José María García
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 May 2014 via mobile

Stayed at this hotel from 30 April
Until the 5th may this yr. was very impressed by the everything about the place. Staff very friendly and helpful, food excellent rooms spotless and clean every other day.
The pool area is clean and well layed out. Nice open plan lobby to relax in.
Well located for night life and Beach.
I would highly recommend this hotel to both young and old.

Stayed May 2014, travelled solo
Helpful?
3 Thank stantonks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 31 May 2014
Thank you for taking the time to write this fantastic review your holiday experience.
We are pleased to see that you enjoyed your stay with us and our staff and location were to your liking.
Also thank you for talking about the cleanness. This is a priority for us to make our customers feel comfortable in each moment.
We hope to welcome you back again in the near future.
Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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