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“Good 3 Star Hotel / Excellent value” 4 of 5 bubbles
Review of Hotel Helios Benidorm

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Hotel Helios Benidorm
Ranked #23 of 191 Hotels in Benidorm
Certificate of Excellence
Leicester
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good 3 Star Hotel / Excellent value”
4 of 5 bubbles Reviewed 2 July 2014

We have just recently returned from a two week stay at the Helios Hotel. Having visited Benidorm a number of times this was our first time at the Helios.

In summary it is a good standard three star hotel that delivers well for its customers, the hotel is cleaned to a high standard and the rooms are nice and spacious, though we did find storage place a bit limited.

Location is good for the nightlife and the beach, also around a 20 minute walk to the old town with the lovely tapas bars and resturants.

The pool area at first seemed a little small however there was always room fore everyone and plenty of sun beds and shades, though at times it did get quite busy. It is one of the only hotels that we have been to that actually do take towels off sunbeds that have been left there for unreasonable amounts of times. This is done very nicely firstly leaving a note and if no response taking away the towels etc... however leaving them nicely folded in view of everyone. Anyone effected by their towels being removed were handled very well by the life guard and excpeted the situation with good grace.

The resturant could get quite busy during peak breakfast time and the food at breakfast and lunch could be a bit repetative however there was always something to eat. We did eat out quite a bit, and never once had an evening meal there but this was as we had intended rather than any reflection on the resturant as we had only been able to book full board for the period we wanted rather than bed and breakfast.

Reception were efficient on arriving the room we were given had clearly been being used by heavy smokers and the smell was awful when we walked in, so we were quickly given an alternative room that was much better, and they also ensured we still had a pool view.

If I had a couple of grumbles then they would be the tempreture of the food in the resturant as nothing ever felt really hot, the fridge in the room wasn't very good - reception arranged for it to be changed but the new one wasn't that great either so having to pay for it is a bit of a pain and the young girl organising the entertainment during the day blowing her whistle. You are relaxing by the pool snoozing or reading and you get this shrill whistle to indicate the next activity, it is only a small pool area she could walk round and let everyone know rather than make everyone jump.

I do however want to single out for some praise the life guard, he was busy all through the day helping people find sunbeds, move them to a better place, putting up parasoles, clearing glasses etc... from around the pool area, clearing and waiting the tables. He had a great way about him and you could see many people liked him. He was also very good with the children and as mentioned by others very good with the guests who needed more support to enjoy the pool area.

Free Wi Fi also an excellent bonus.

Overall a good hotel which we would happily consider again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Reviewer951357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
First of all I want to thank you the dedicated time to share your experience.

We are glad to know that you have been happy with their stay at the hotel. Congratulations will be communicated to each of the departments.

We are happy to see that you want to go back again.

Best regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,602 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (540)
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English first
UK
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

We were visiting Benidorm on a long weekend to celebrate my wife's cancer all clear. We were looking for somewhere near enough to the Levente madness to visit, laugh at it and walk away, but not so close we got embroiled in it, the Helios was perfect.

What surprised us was the number of things it got right. Noise from entertainment stops at midnight, no booming music around the pool, towels removed from sunbeds left for over an hour, decent breakfast, sensible bar prices, comfortable rooms, free wifi and excellent staff... for a 3 star hotel it's one of the best I've stayed in.. If you are an older couple or group or a family it will be perfect, if you are a group of lager fuelled loonies you might want to get a bit closer to the strip ;-)

We will probably return next year for more of the same.

Room Tip: Rooms overlooking the pool get the afternoon sun. Get a fridge, good value at 2€/day and there'...
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank thesemen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
First of all I want to thank you the dedicated time to share your experience and you have stayed with us in such a special trip for you.
We are pleased to see from your review, we can see everything was to your taste.

We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newcastle
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Just stayed at the hotel helios for 10 nights. Hotel lovely and clean and well kept. Food ok always something to eat. Has some British tv ITV 1,2,4 BBC 1. I'm not disabled but was very impressed with the life guard he went out of his way to help this disabled man to get into the pool and help him enjoy his time in the pool take my hat off to him. Would also like to thank Diego as I requested a top floor room over looking the pool Which I got so thank you for that. I am going back to benidorm next year and will go back to the helios without a doubt. Would recommend this hotel it's central to everything PS rooms are very modern and clean.

Room Tip: Ask for a room on top level overlooking pool gets sun all afternoon
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lorraineandbede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
I am contacting you to thank you for your review.

In reply to your comments, we are delighted that everything was to your taste.

Regarding for your room on request, we are glad to know that the receptionists have been able to hand over you the room which you asked for, because it is not always possible, they do what they can.

We are happy to see that you recommend our hotel and you want to go back again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Have been to Benidorm 8 times as a couple but this was our first time with new baby 10 months old. This is the first time stay in the Helios and we were very pleased and much better than we expected. Everything was very good, the only downside is that some of the reception staff were very rude and miserable. Apart from that, excellent. The food quality and variety caters for all tastes and ages and the waiting staff and chefs in the restaurant were so friendly and helpful! Our little girl loved them! The hotel is very clean, and the rooms are made up well every day. In a great location close to bars, clubs and beach but quiet enough to get a good nights sleep. Would definitely recommend and go back again!!!

Room Tip: Request a room at the back of the hotel as very quiet!!
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kylie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 2 July 2014
I am contacting you to thank you for your comments on Tripadvisor.

In reply to your comments, we are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff in restaurant was to their taste.

We are happy to see that you recommend our hotel and that you want go back again.

Kind regards,

José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 June 2014 via mobile

Returned from Hotel Helios a week ago and yes it is a nice hotel, but it was definitely catered for the older clientele. During the day if you weren't up at crack of dawn to get sunbeds then you had to wait until mid aftternoon to get one once the guests decided they had had enough of the sun. This is definitely not for kids they will be bored silly as no lilos or balls are allowed in the pool just in case it knocks into the other guests thete is a kids pool but its the size of a bath! We saw a couple of people hurtt themselves because they lost thier footing or slipped off sunbed. The food was ok but it was sane every day pork seened to be the main meat and paying for water was ridiculously priced. There was hardly any entertainment so we went out at night. So if your thinking of staying here just bear in mind this is not for families its for the elder generation who just want a quiet holiday.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank fletcherditribution
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hull
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Just been back to the helios hotel for the 4th time. and we cannot think of anything bad to say. The staff were brilliant, the maid on our floor (6th ) kept our room spotless and she was always singing so she must be happy working there. The resturant was spotless and the staff who cleared the tables were very efficiant and jolly. The food was very good with lots of choices.
The reception staff were very helpful we got a room we asked for but as soon as we found a fault with the air con we were moved immediatly, we could'nt have asked for more
We had a lovely time THANK YOU HELIOS see you next year

Room Tip: ask for pool view if you want the sun in the afternoon
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank HullYorkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 2 July 2014
First, I thank for your comments and your interest.

We are delighted that you are satisfied with the variety of food, the cleanliness and the staff.

Regarding for the your room on request, we are glad to know that the receptionists have been able to hand over you the room which you asked for, because it is not always possible, they do what they can.

We hope to see you the next year again.

Best regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Have been to Benidorm many times and stayed in a number of 3 and 4 star hotels and this one is definitely top of my list when choosing where to stay next time. Please don't be put off by the review that mentions the age of most of the guests and the mobility scooters outside. We are in our 40's and the plus for us was that there was no noise in the early hours that we had experienced in some of the more popular hotels with stag and hen parties. We have stayed in hotels where the buffets have been bigger but the Helios offered quality food every night and the choice was varied each evening and of a very high standard compared to other hotels we have stayed in. The location is great, the staff are great and the rooms are the biggest we have stayed in in central Benidorm.

Room Tip: Our room was on one of the top floors and had a pool view with new furniture a large bathroom with a...
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Roberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 2 July 2014
First of all I want to thank you the dedicated time to share your experience.

We like to know from your review, we can see you have been happy with their stay at the hotel, the size of the room was carried out your needs and that the food was to your taste.

We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to welcome you back again in the near future.

Best wishes,
José Maria Garcia,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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