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“Brilliant”

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Hotel Helios Benidorm
Ranked #20 of 192 Hotels in Benidorm
Certificate of Excellence
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Brilliant”
Reviewed 6 July 2014 via mobile

This hotel deserves more than a 3 star hotel rating! It's 5 minutes from the strip for the epic nightlife. Pretty much the same distance to the beach. Food was really good, apart from a few undercooked meats (but hey it's Europe) recommend this place fully!! 5*****

Stayed July 2014
Helpful?
1 Thank Coreyphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 7 July 2014
I am contacting you to thank you for your reviews on Tripadvisor.

In reply to your comments, we are delighted to know that you have been happy with their stay at the hotel.

We are happy to see that you recommend our hotel and we hope to see you soon.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,754 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (583)
Date | Rating
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English first
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 July 2014

Hey Helios thanks for another great Holliday !!! Food was great !!! And you have added extra sweets to the menu which is good or bad for my figure !! Television by the bar has been added which was excellent for the World Cup football .. Thank you for the soft pillows which were much appreciated and the lovely bottle of bubbly for my husbands birthday .. Hospitality was first class as usual you can always find a table to eat at mealtimes cleaned and ready for you .. Reception was always helpful not that we had to visit that often !! No need too ...rooms cleaned to a nice standard by pleasant staff .. Big thank you to your lifeguard Jose ,,what a extremely lovely young man !! Nothing was too much trouble for him made an effort to speak to you helping the disabled guests to take a swim thoroughly nice guy and pleasure to see everyday ... Only one small gripe thought the entertainment was a little lack lustred in the day time .. But on that not we had a great Holliday and hope you have a great season..

Room Tip: Gets very hot by the pool !!! Don't forget your factors
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 7 July 2014
Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm and thank you for staying again with us.

We are pleased to see from your review, we can see you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff was to their liking.

We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 July 2014

This was our 15th stay in Benidorm and our 2nd staying at the Helios. The hotel is central to the nightlife,shops and beach but just that couple of minutes away from the noise so you are able to sleep at night. There is a varied age group and nationalities which stay here and yes a lot are older but I would rather have this than have a load of stag and hen parties running around screaming and yelling all night as in other hotels I have visited! We stayed 17th June for 2 weeks and never had a problem getting sunbeds no matter what time we went to the pool. We are not early risers! The pool attendant is a credit to the hotel,helping people in the pool,clearing away glasses etc.and making sure people don't plonk towels on the beds all day. We stayed full board and always found plenty to eat( my scales showed that when I got home). Sweets not maybe as good as other places but that's maybe cause I am not a fruit or mousse lover. I like my cakes! The rooms as the rest of the hotel are kept very clean. English TV channels,hairdryers and lovely bathrooms. My only complaint is the hardness of the beds and pillows but I just got extra blankets to put under my bottom sheet and that problem was solved. It seems to be the same in a lot of hotels though. There was entertainment in the hotel every night. If you don't like it then there are plenty of others places to go to. You are in Benidorm!! The staff are all very helpful and pleasant so no problem there either. I requested a pool view and got one although they can't always guarantee it so thank you for that. Lastly, it was my birthday while I was there and was pleasantly surprised with a knock on the door and a bottle of champagne. Thank you for a lovely holiday and will see you next year if not sooner.

Room Tip: Rooms at front overlook the pool and get the evening sunshine.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank reay26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
We are grateful for sharing your holiday review of your stay at the Hotel Helios Benidorm and thank you for staying the second time with us.

We are pleased to see from your review, we can see you have been happy with their stay at the hotel.

Regarding for your room on request, we are glad to know that the receptionists have been able to hand over you the room which you asked for, because it is not always possible, they do what they can.

On the other hand, we are sorry to know that the mattress was not to their taste. The mattresses at the hotel is of the brand Pikolin. It is the most recognized brand in mattresses in Spain. These are of comfort "standard", neither too soft nor too hard.

We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014

Very clean, kept well, food excellent, brilliant selection, staff very friendly,enjoyed my overall experience! Loved this hotel, should definitely be considered to be a 4 star hotel, entertainment fantastic

Room Tip: Request for a pool side view
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
I am contacting you to thank you for your comments on Tripadvisor.

In reply to your comments, we are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff in restaurant was to their taste.

We are happy to see that you recommend our hotel and that you want go back again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 July 2014

We have just recently returned from a two week stay at the Helios Hotel. Having visited Benidorm a number of times this was our first time at the Helios.

In summary it is a good standard three star hotel that delivers well for its customers, the hotel is cleaned to a high standard and the rooms are nice and spacious, though we did find storage place a bit limited.

Location is good for the nightlife and the beach, also around a 20 minute walk to the old town with the lovely tapas bars and resturants.

The pool area at first seemed a little small however there was always room fore everyone and plenty of sun beds and shades, though at times it did get quite busy. It is one of the only hotels that we have been to that actually do take towels off sunbeds that have been left there for unreasonable amounts of times. This is done very nicely firstly leaving a note and if no response taking away the towels etc... however leaving them nicely folded in view of everyone. Anyone effected by their towels being removed were handled very well by the life guard and excpeted the situation with good grace.

The resturant could get quite busy during peak breakfast time and the food at breakfast and lunch could be a bit repetative however there was always something to eat. We did eat out quite a bit, and never once had an evening meal there but this was as we had intended rather than any reflection on the resturant as we had only been able to book full board for the period we wanted rather than bed and breakfast.

Reception were efficient on arriving the room we were given had clearly been being used by heavy smokers and the smell was awful when we walked in, so we were quickly given an alternative room that was much better, and they also ensured we still had a pool view.

If I had a couple of grumbles then they would be the tempreture of the food in the resturant as nothing ever felt really hot, the fridge in the room wasn't very good - reception arranged for it to be changed but the new one wasn't that great either so having to pay for it is a bit of a pain and the young girl organising the entertainment during the day blowing her whistle. You are relaxing by the pool snoozing or reading and you get this shrill whistle to indicate the next activity, it is only a small pool area she could walk round and let everyone know rather than make everyone jump.

I do however want to single out for some praise the life guard, he was busy all through the day helping people find sunbeds, move them to a better place, putting up parasoles, clearing glasses etc... from around the pool area, clearing and waiting the tables. He had a great way about him and you could see many people liked him. He was also very good with the children and as mentioned by others very good with the guests who needed more support to enjoy the pool area.

Free Wi Fi also an excellent bonus.

Overall a good hotel which we would happily consider again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reviewer951357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
First of all I want to thank you the dedicated time to share your experience.

We are glad to know that you have been happy with their stay at the hotel. Congratulations will be communicated to each of the departments.

We are happy to see that you want to go back again.

Best regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 July 2014

We were visiting Benidorm on a long weekend to celebrate my wife's cancer all clear. We were looking for somewhere near enough to the Levente madness to visit, laugh at it and walk away, but not so close we got embroiled in it, the Helios was perfect.

What surprised us was the number of things it got right. Noise from entertainment stops at midnight, no booming music around the pool, towels removed from sunbeds left for over an hour, decent breakfast, sensible bar prices, comfortable rooms, free wifi and excellent staff... for a 3 star hotel it's one of the best I've stayed in.. If you are an older couple or group or a family it will be perfect, if you are a group of lager fuelled loonies you might want to get a bit closer to the strip ;-)

We will probably return next year for more of the same.

Room Tip: Rooms overlooking the pool get the afternoon sun. Get a fridge, good value at 2€/day and there'...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eglons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
First of all I want to thank you the dedicated time to share your experience and you have stayed with us in such a special trip for you.
We are pleased to see from your review, we can see everything was to your taste.

We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newcastle
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 June 2014

Just stayed at the hotel helios for 10 nights. Hotel lovely and clean and well kept. Food ok always something to eat. Has some British tv ITV 1,2,4 BBC 1. I'm not disabled but was very impressed with the life guard he went out of his way to help this disabled man to get into the pool and help him enjoy his time in the pool take my hat off to him. Would also like to thank Diego as I requested a top floor room over looking the pool Which I got so thank you for that. I am going back to benidorm next year and will go back to the helios without a doubt. Would recommend this hotel it's central to everything PS rooms are very modern and clean.

Room Tip: Ask for a room on top level overlooking pool gets sun all afternoon
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorraineandbede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 5 July 2014
I am contacting you to thank you for your review.

In reply to your comments, we are delighted that everything was to your taste.

Regarding for your room on request, we are glad to know that the receptionists have been able to hand over you the room which you asked for, because it is not always possible, they do what they can.

We are happy to see that you recommend our hotel and you want to go back again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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