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“Good hotel in great location”

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Hotel Helios Benidorm
Ranked #20 of 192 Hotels in Benidorm
Certificate of Excellence
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel in great location”
Reviewed 25 July 2014

Stayed at this hotel in July and was impressed over all. Spotless hotel and staff always friendly. Could always find something to eat on the buffet and food was topped up regular. Always chips if wanted, however there was pasta and potatoes. Always salads and vegetables. Selection of meat or fish, and something cooked by the chef in front of you. Room was one of the largest I had ever stayed in and had hairdryers and safes. Had a low floor room over looking the pool. Pool area was reasonable and like it has been mentioned, towels are removed from sunbeds if left for a long while. I can say the lifeguard at the hotel was amazing and if staff awards are given out he should get one. Nothing was too much trouble, He put up umberellas by the pool, removed glasses and took any disabled people into the pool and stayed with them. he was always polite and patient. In my opinion you get what you pay for. The description in brochures and web is spot on. So no surprises. Would definitely go back.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Dawn19682014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 30 July 2014
First of all I want to thank you the dedicated time to share your experience.

We are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff was to their taste.

We are happy to see that you want go back again. We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (578)
Date | Rating
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English first
wales
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 July 2014 via mobile

This hotel is a lovely Base, rooms are nice, breakfast fantastic and a small but nice pool.
You're a short 5 minute walk from the main square and 10 mins maximum from the beach! Would use again for definate!

Stayed October 2013, travelled with friends
Helpful?
1 Thank skipper_ambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 30 July 2014
I am contacting you to thank you for your comments.

We are delighted that everything was to their liking.

We hope to see you soon and make you feel comfortable with us again. We are happy to see that you want go back again.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford
Level 5 Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 July 2014

We have just returned from a 10 day stay at the Hotel Helios (wife, 10 year old daughter and I) and would recommend it very highly to anybody who is looking to take a holiday in the region

The rooms were modern, well equipped, large and had a nice balcony. The air conditioning was easy to use which isn't often the case and kept the room very cool. They were also kept very clean by the maids who also changed the towels daily. One thing that we also found very re-assuring was that the hotel actually insured the contents of the safe which isn't often the case in our experience

The reception area and hotel were very pleasant and again were spotlessly clean. The hotel has got a pleasant seating area next to reception which is very quiet, cool and overlooking the pool. This is also a WIFI hotspot (WIFI is free throughout the hotel) so we spent quite a bit of time here. There is also a large games room next to this which has computers with internet access (we didn't use these but the cost didn't appear un-reasonable) where we retreated to play the odd game of chess. We would note that we found the staff in reception to be very helpful, efficient and pleasant

The hotel has a large inside air conditioned bar where we often had a drink before dinner. This also contained a number of large TV screens which was good as the world cup was on. The pool bar was well stocked and the bar staff were very friendly and excellent. The prices were also very reasonable. There is a happy hour from 15.00 to 21.00 when it costs 1,50 (euro) for a good pint of lager. Even outside of these times it was only 2,50 (euro) so you never pay more than £2 a pint. Bargain

The pool area was also very good, it was well maintained with plenty of shade if required. The pool chap has been mentioned in previous reviews and we concur with everything good that has been said about him. He really does move the towels if people have left them there to long without returning. Brilliant

We were staying on a half-board basis and found the food to be generally pretty good with quite a lot of choice. The service was also very good and we had no complaints at all with any of the staff. The only negative comment that we have is that for most British families 19.30 is too late to eat and we would suggest that 18.00 to 18.30 would be a lot better for a lot of people

The location of the hotel is super, it is in a quiet location less than a 5 minute walk to the beach. All of the other bars and facilities in the resort are also close by. Aqualandia and Mundomar are also within walking distance. You can also get a bus nearby to Terra Mitica

The nightly entertainment was adequate although it started too late in our opinion. The reptile & snake and parrot shows being two of the best ones.

Overall a great holiday at a reasonable price. Highly recommended

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 30 July 2014
Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.

In reply to your comments, we like to know that everything was to their liking.
Congratulations will be communicated to each of the departments.
We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We are happy to see that you recommend our hotel. We hope to see you soon and make you feel comfortable with us.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ENGLAND
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

Lovely hotel rooms very spacious and clean.Bathroom excellent size.We would return again. Food fantastic, staff very friendly. The only reason I haven't given it a 5 star is the entertainment wasn't very good, the drag queen was terrible he was a joke. But overall a lovely holiday.

Stayed July 2014, travelled as a couple
Helpful?
4 Thank EnglandStourbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 30 July 2014
First of all I want to thank you the dedicated time to share your experience.

We are glad to know that everything was to their liking.
We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to come you back again in the near future.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 July 2014

I've never been to Benidorm before and I went with my family and young daughter for 2 nights/3 days, staying at the Helios Hotel on a full board basis.

The hotel was absolutely fantastic! The rooms were large, very clean and our room overlooked the pool area. There was plenty to do, the pool was lovely and especially loved the separate childrens pool where my little girl could swim and splash about without me needing to be in there with her. What I also like was the fact that people who were reserving sunbeds by the pool but not actually using them had their towels removed if they had not been there for a while, giving everyone a chance to sunbathe in the pool area. Again, having a young child it was nice to be able to sit next to the pool in the afternoon so I could see her properly.

The food was wonderful, there was a great range of food for every meal and the staff were always courteous, helpful and friendly. As for the location, this was perfect, just a few minutes walk from the shops and beach but just far enough away from the bars to not be too busy. I would definitely stay at this hotel again and would recommend the Helios for couples, families and younger people alike. Really wonderful place and would love to stay here again!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank EveJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 21 July 2014
First, I thank you for your comments and your interest.

We are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff in restaurant was to their taste.

We are happy to see that you recommend our hotel. We hope to welcome you back again in the near future.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2014

there were 4 people in our group and we were all very impressed with the service he food and the rooms. We were especially impressed with the way disabled people were able to be included in the pool area. in particular the life guard was more than helpful and while we were there one child got into trouble in the water and he was there in a flash to assist the child.
I can not praise this establishment enough and will certainly be returning hopefully soon

Room Tip: we were on the ground floor and it was very quiet
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Davina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 21 July 2014
I would like to thank you for your comments on Tripadvisor.

We are pleased to know that you have been happy with their stay at the hotel and that the food, the cleaning and treatment of staff in restaurant was to their taste.
Congratulations will be communicated to the lifeguard.

We are happy to see that you recommend our hotel. We hope to welcome you back again in the near future.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roldan, Spain
Level 5 Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 July 2014

Have just returned following an excellent stay at this hotel. I am unable to provide any criticism whatsoever, everything was perfect. Our daughter and granddaughter did not want to leave. Congratulations to everyone involved with the hotel you deserve to be proud of your work. Just as a mention, of one of the efficient services, our TV picture suddenly packed up, I reported it and within a short time we were visited and the TV was exchanged. Well done.

Room Tip: We had rooms 720 & 722. Twin beds and great sized shower room. Room overlooks Pool.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank alant3898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this review, 21 July 2014
I am contacting you to thank you for your comments.

We are glad to know that you have been happy with their stay at the hotel.
Congratulations will be communicated to each of the departments.

We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.
We hope to welcome you back again in the near future.

Kind regards,
José María García,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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