We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous gem of a hotel.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Helios Benidorm
Ranked #20 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 20 August 2014

Just returned from a lovely week at this little gem of a hotel. I had requested a room overlooking the pool a few weeks before we arrived but unfortunately there were none available and was given a room at the back, room was great, excellent aircon, good size with twin beds and a single with plenty of room to move around,refurbished bathroom with hairdryer, Jacuzzi bath and overhead shower, balcony looked towards where the market is on Sundays and Wednesdays, very quiet at night. Wife did miss having coffee/tea making facilities in the room though, maybe we should of asked not sure whether they had them available. Good choice of breakfast and evening meals at the self serve restaurant always easy access and never had to wait. Best part was the lifeguard Jose, this man is what makes the Helios standout, from collecting cups/glasses, keeping the pool free from inflatables, helping disabled guests in and out of the pool to keeping an eye on people reserving the sunbeds with their towels, if no one is using them he places an info card on them and if the beds aren't occupied within the hour the towels are removed and free for other sunbathers to use, very polite and very approachable a real credit to the hotel. Good daytime entertainment around the pool in the day for a few hours from the team, waterpolo, darts, shooting and aqua aerobics and a tv with skysports around the bar if you want to catch a match. Night time entertainment wasn't for us but plenty of choice within a short stroll. This hotel is very easy to recommend and we will definitely be back, great effort Helios team and many thanks.

Room Tip: quiet rooms to the back .
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank MrDecorator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.

In reply to your comments, we are delighted that the cleaning, the room and treatment of staff were to your liking.

Regarding for the your room on request, we are regret to know that the receptionists have not been able to hand over you the room which you asked for, it is not always possible, they do what they can.

We are happy to see that you recommend our hotel and that you want go back again.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,792)
There are newer reviews for Hotel Helios Benidorm
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

836 - 842 of 1,792 reviews

Reviewed 19 August 2014

Just arrived back from Benidorm and although the resort is a bit scruffy and not a sign of the real 'Spain' the Hotel Helios was really good. Firstly the food, anything from Roast Beef and Yorkshire Pudding (yes, just like home!) to Chinese, Greek, Italian, Spanish - anything you could think of. Anyone who complains about the choice of food is hard to please.
The rooms were light, air-conditioned and cleaned regularly - hairdryer in the room too and a fridge if you wanted to hire one.
Any 'complaints' were put right straight away - within a few hours - and the staff were friendly but not too familiar.
Pool area was good too - and amazed to see the life guard taking disabled guests into the pool in a waterproof wheelchair - really well done for that Helios.
Helios had entertainment on each night - not 5 star but entertaining nonetheless.
Location was fine too - near the Market but not too close to disrupt the hotel and within walking distance of beach and night time entertainment. Plenty of shops too.
Would recommend this hotel any day - THANK YOU Helios !!

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Service
6  Thank Sonia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

First, I thank for your comments on Tripadvisor.

We are delighted that everything was to your liking and we can see you have been happy with their stay at the hotel.

We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We are happy to see that you recommend our hotel and that you want go back again.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Just return from a 3 week stop at the Helios lovely & clean staff can't do more than a enough for you food excellent some ing for every 1 if you can't find anying to eat well you are fad we went full board & it was lovely the room are nice & big lovely big bathroom jacuzzi in some we was over looking the pool air con in all room location right next to all the bars if that what or hotel entertainment was on every night we be back love every min of it you most stop here

Room Tip: Ask to over look the pool nice view their not anying at the back
  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Tripadvso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

First of all I want to thank you the dedicated time to share your experience.

In reply to your comments, we are delighted that everything was to your liking.

We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to welcome you back again in the near future.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

just got back after staying for a week at hotel Helios, can't fault it great location close to bars, beach and shops, but at the same time very quiet. Was very happy with balcony view which overlooked the mountains etc. The food was very good, good variety and tasty, the staff all very friendly. Really liked their policy around the pool, where the life guard would do towel checks on beds being left empty for certain amount of time, which can be very annoying when you see sun beds not being used just the towels left on them. Plenty of sun beds and space around the pool area and very private compared to some hotels pools which can be very open to passing public, very good children's play area. My only criticism is the evening entertainment could be a little better, the activities during the day were good for all who wished to take part. The twin room my daughter and I had was very clean ample size for two adults and sheets and towels changed every day. Would definitely stay here again should I go back to Benidorm.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank katrinah275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm.
In reply to your comments, we are delighted that everything was to your liking. Congratulations will be communicated to each of the departments.
We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We are happy to see that you recommend our hotel and that you want go back again.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014 via mobile

From the minute we arrived at the Helios to the moment we left the staff from reception to waiting on staff couldn't do enough to make our stay enjoyable.

Check in was a breeze

Rooms were clean & of good size with excellent air conditioning

Food was very good throughout stay with plenty of choice for all

Location is excellent , only 5 minutes walk from shops, bars, restaurants & the beech but far enough away to avoid any noise.




Stayed: August 2014, travelled as a couple
1  Thank JOHNNIESStoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

First of all I want to thank you the dedicated time to share your experience.

We are pleased to see from your review, we can see you have been happy with their stay at the hotel and that everything was to your liking.
Congratulations will be communicated to each of the departments.

We hope to welcome you back again in the near future.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Just back from a family holiday with my husband and two boys. Had a wonderful stay in the Helios. We have been to Benidorm for the past 14 years staying at various hotels, 4 star, 3 star plus, and this was definately one of the best. Room was spacious for the four of us, with plenty room to move about. Lovely bathroom with shower cabinet, and a hairdryer (which was not advertised -which was a bonus to me) We had a room at the back of the hotel lovely and quiet and airy all day. We went half board, great selection of food, my husband is a celiac and plenty of choice for him, the chinese night was even better than a chinese restaurant!. The cakes are to die for - well done to the chef for the variety of food and everything tasting so nice Plenty of sunbeds at any time of the day, and a great big round of applause to the life guard - Hosie - he is wonderful - always helpful and smiles all day. Lulu in the animation team - so much energy and a lovely lady - she made my family most welcome - and I got a little fitter with the aqua gym. Most definate to go back to this hotel - its a hidden gem - passed it for so many years and so glad we decided on this hotel - had a wonderful holiday

Room Tip: rooms at the back of the hotel - quiet, shaded (great to get out of the sum) and a cool room all the...
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
7  Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 21 August 2014

We are grateful for your comments, support and suggestions for improvement.

We are glad to know that the food, the animation, the cleaning and the rooms were to your liking.

We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to see you soon and make you feel comfortable with us again.

Kind regards,
José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Me and my friend stayed at this hotel for two nights in July, we checked in at around 1am after a long trip.The staff member there was so incredibly rude I have never been treated with such disrespect, he started almost screaming at us and throwing things around, we where shocked.

The hotel was clean and the food was okay.
But I will never stay there again after how I was treated.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
6  Thank Telmarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helios B, Manager at Hotel Helios Benidorm, responded to this reviewResponded 13 August 2014

First of all I want to thank you the dedicated time to share your experience because this helps us to improve our service day by day.

We are pleased to know that the cleaning and the food were your liking.

We are sorry what happened on your arrival and have taken remedial actions to ensure this type of situation does not occur again.

For the other hand, the hotel has a total of 70 employees; you only had a problem with one of them. We do our best to ensure our guests have the most pleasant stay possible and we are always at your disposition.

We hope to welcome you back again in the near future.

Kind regards,

José María García,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Benidorm hotels
0.3 mi away
Sol Pelicanos Ocas
Sol Pelicanos Ocas
#35 of 192 in Benidorm
7,209 reviews
0.1 mi away
Servigroup Pueblo Benidorm
Servigroup Pueblo Benidorm
#37 of 192 in Benidorm
2,232 reviews
0.5 mi away
Melia Benidorm
Melia Benidorm
#55 of 192 in Benidorm
4,094 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Servigroup Orange Hotel
Servigroup Orange Hotel
#22 of 192 in Benidorm
995 reviews
0.1 mi away
Servigroup Venus
Servigroup Venus
#7 of 192 in Benidorm
1,762 reviews
0.7 mi away
Hotel RH Princesa & Spa
Hotel RH Princesa & Spa
#10 of 192 in Benidorm
2,271 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Helios Benidorm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Benidorm
#10 On the Beach Hotel in Benidorm
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range: £58 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), LoveHolidays, Jet2Holidays , Expedia, Hotels.com, TripOnline SA, Agoda, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Hotel Helios Benidorm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Helios Hotel Benidorm

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing