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“Extremely poor customer service,Cold food and noisy.Won't be back again.”

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Servigroup Orange Hotel
Ranked #22 of 192 Hotels in Benidorm
Certificate of Excellence
walsall
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Extremely poor customer service,Cold food and noisy.Won't be back again.”
Reviewed 13 June 2011

Got back from this hotel yesterday (12th June) and have to say we were VERY disappointed with it.Had heard mainly good reviews about it and expected that with the recent refurb it would be even better.Sadly not.
From the minute we checked in we knew maybe things weren't to be as expected.We arrived on a late flight so got there around 11:30 at night so obviously there weren't many people to check in and indeed didn't see anyone else around at all.The person on reception could not have been less pleased to see us and immediately demanded our passports.When asked why all we got was a curt 'for computer'.Our room card was then virtually thrown at us and when we asked for a safe key we were told we couldn't have one till the morning as there was no-one around to help us with that.So it was either take all our holiday money out with us on a very busy Saturday night or take a chance and leave it unattended in the room.Not a good start....
We went down for breakfast the next day and were treated to the worst hotel food i have ever had anywhere,Truely horrible,stone cold and dripping with grease.There were microwaves to warm it up but to be blunt you shouldn't have to.From that day on it was toast and cereal every morning.Sadly,lunch and dinner were not much better and although there were choices of fish,meat etc it was just not prepared very well.There was a guy cooking on a barbecue fresh meat,chicken and fish but on the couple of occasions i did try it they were raw in the middle.
Before we travelled we knew we were going to be near 'the square' and expected a bit of noise at night but it actually turned out to be quite a lot...most days until 5 sometimes 6 in the morning.Previous reviews mention that the double glazing keeps a lot of it out which it does but it is still very noticable and we are not light sleepers.It woke us constantly throughout the night,every night.Shamefully this was not the only noise.It seemed that there was a constant stream of stag and hen parties being checked in and the place they all wanted to meet up and get rowdy was round the pool.Despite constant complaints from numerous guests nothing was done until the last day of our holiday when they put a guard on the entrance to the pool.Still never saw him even approach the stags/hens though.It meant that basically the pool was a no-go area as for most people it was just too intimidating.
Having asked on our first day for an extension to our room as we had a late flight back we were told it shouldn't be a problem and given a price (a pretty extortionate €33.10 for 6 hours!) and to check back later in the week.This we did,numerous times but even on the day we were due to check out they still couldnt give us one.As you can imagine not ideal when you have to check out at 12 and then dont fly for 10 and a half hours.
Overall there wasn't really anything positive to say about this place.We actually did get a smile from one of the waiting staff on our last day which made us laugh but maybe that was because they knew we were leaving!
Generally we are pretty laidback people and go with the flow but we worked hard to have our first holiday in many years and feel it would have been spent better elsewhere.Many other people are in our position so i would urge you to give this one a miss.
Hope this is of help to some of you.

Room Tip: Rear facing rooms would be slightly quieter.
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  • Stayed June 2011, travelled as a couple
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Helpful?
6 Thank wideboywalsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (301)
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london
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 June 2011

I love this hotel & have stayed here many times before.I must say that the food has improved,the choice was great,pool area nice lots of beds no problem getting a bed at any time of day.The issue we had was with the bathroom..An Accident waiting to happen!! The shower head cannot be adjusted down so the water sprays all over the bathroom floor & because the door does reach the floor the water runs into the bedroom & in some cases into the corridor.(we see puddles all along our landing).If you were to slip the door is glass! Wait until this hotel is full of kids..a really bad design,they need to change the shower heads so at least you can direct the water down & away from the floor.Don't like the glass doors you have no privacy when you use the toilet.

  • Stayed June 2011, travelled with friends
    • Value
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Helpful?
4 Thank poshfrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 June 2011

Arrived back on Sunday 7th June after a 4 day break for my hen party. Hotel very clean, staff extremely helpful and food was great, plenty of choice. Would definately book again! :)

  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BooBoo70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 June 2011

first time in benidorm stayed at orange last sept.my wife and i enjoyed it that much booked again for this may.if you want to be where all the night life is,the orange is perfectly placed,the food is great ,the rooms very nice,pool area great. would you beleave it just booked again for this sept.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank shamusbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2011

this was my first holiday on my own and i am very glad to have chosen the Orange hotel. food really good staff extremely helpful and although it is in the heart of all the nightlife (which is mentioned in their brochure)in spite of being a really light sleeper once my balcony door was shut wasnt a problem . i did pay a small supplement for a double room and it was worth every penny lovely large room overlooking pool area with balcony. I found a very nice mix of people at the hotel from families to couples to spanish all who were very friendly ( i do think people should try and use a few words of spanish from time to time) I didnt find the frosted glass doors a problem because you cant see through them > thank you again to all the staff for making my week a very happy one and i hope to see you again in the autumn

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank chillipepper_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 May 2011

Recently renovated this hotel has friendly and helpful staff plus good food choices. The designer has however decided that the bathrooms should look attractive rather than serve the purpose we use them for. The bath has been replaced by a shower with a non adjustable shower head holder, worse is the nifty looking bathroom door which is opaque glass with a 3" gap top and bottom and a 2" gap both sides, no lock. Privacy whilst using the toilet is minimal. Public toilets are similar.
Just 50 meters away is an open sided bar holding an estimated 100/200 people when full, mostly of the young binge drinker variety. This bar is open and full until 7am. Unless you are a heavy sleeper I suggest you will find it difficult to get a full nights sleep.
The hotel description does say it is in a lively area but I believe that is an understatement. This hotel is not for the fainthearted in that respect.
We have stayed in several of this group's hotels but this is one we would not return to or recommend' at least to the older person.

Room Tip: Go for the rear of the hotel.
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  • Stayed May 2011, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 February 2011

Been going to Benidorm for years now and this was our first time at the Orange, The room are clean , the food was great and staff go out there way to help you. It is opposite the square with all the pubs and clubs so no taxi's needed to get back to your accommodation. We have booked again for this year.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eyes09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Orange Hotel

Property: Servigroup Orange Hotel
Address: Avenida Mallorca 11 03503 Benidorm, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Benidorm
#36 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Servigroup Orange Hotel 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
Located in a lively hotel area of Benidorm, just 250 m. Walk from Levante Beach.Facilities and services:Last refurbishments made in 2011.Air-conditioned restaurant, bars and lounges. New pub-cafe, The Sanctuary, 500 m2.Sun terrace with swimming pool for adults and children provided with sunbeds and parasols, bar and garden area. Children's playground.Hairdresser's (at H. Servigroup Venus, supplement)New Servigroup boutique with souvenirs, gifts and accessories.Entertainment programme in high season and live music at night.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement). Panoramic lift.Hotel-owned covered/outdoor parking spaces (supplement): 109.Rooms:247 fully equipped rooms: air conditioning and heating by fan coil system, bathroom, balcony (except for single rooms), direct dial telephone, flat screen TV, mini fridge, safe (supplement) and intelligent locking system. There are 8 rooms adapted for the disabled. Furthermore, the hotel has 6 intercommunicating bedrooms for families, subject to availability on arrival to the hotel.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Hotel Orange Benidorm
Orange Hotel Benidorm

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