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“sooo disappointed in this hotel”
3 of 5 bubbles Review of Presidente Hotel

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Presidente Hotel
Ranked #15 of 191 Hotels in Benidorm
Certificate of Excellence
n.e. england
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“sooo disappointed in this hotel”
3 of 5 bubbles Reviewed 29 August 2010

we were really looking forward to our stay there as it was rated 10th best out of over 250 similar hotels. it took nearly 1/2 an hour to check in 3 rooms as there was only 1 receptionist and she kept breaking off to answer the phone and anything else that required her attention. very annoying!
our three rooms were overlooking the noisy main road needing earplugs to drown out all night revellers even though we booked up 9 months ago.
the pool area opened at 9.0 am and the queue for beds started at 8.0. by 9.0 the queue stretched through the bar, across the reception and up the first flight of stairs. no exaggeration.
we saw 2 physical altercations over sunbeds in the 2 weeks and we were only round the pool a few days for these reasons.
the food was very samy and even pasta and scrambled egg was swimming in oil.
the daily specialty dish was pizza 6 days out of 7 but with a really good seafood selection to look forward to on saturdays.
on the brighter side, the location was spot on, the room was very clean and comfortable,
with a lovely daily maid and clean towels every day.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grumpier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (611)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
126 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
4 of 5 bubbles Reviewed 26 August 2010

Stayed here twice in the last coupla months, once on a Stag Do from work and once with our Lass. It's a really good 3* hotel that will give most 5* hotels in Turkey,Greece and Egypt a run for their money.
It's in the middle of all the action with sensible prices and good service. The clientele is a 50/50 mix of British and Spanish guests, young and old, families and hen and stag parties.
Rooms can be had for as little as £25.00 a night full board if you shop around. (Moneysupermarket.com).
Here's some handy hints 'n' tips...

1. The 9th (top) floor rooms have the best balconys but most only have showers and twin beds.

2. Some of the rooms have manual aircon, some digital. The manual is easy to set, the digital is rather tricky - the display needs to read FL. - 1.8 - d. ideally.

3. A pool view room is £5.00 extra a day if requested.

4. There are no irons/kettles/fridges/remote controls etc. in the room. These are extra, 30 Euros a week for the fridge, 15 Euros a week for the safe etc.

5. The only English TV channels are Sky News and possibly BBC World, if you can get a signal.

6. There are 3 lifts but they are REALLY slow, can be quicker walking.

7. The food is good, but getting a table can be tricky, ther's no Maitre'D so it's a bit of a free for all. Get a table, get your food from the buffet and return to find your table 'nicked'...

8. The pool opens at 9.00am and there's a rush for the sunbeds - a real pantomime. Most are left unused for the rest of the day. The 'Towel Police' need to get on this. (Even saw people throwing towels off the balconies, hilarious!) Check the pictures.

9. UK Cabaret Club under the hotel is superb, great turns and cheap'ish' drinks (3 Euros pint). Don't miss the comedian Albi Senior - Tony Scott at the Stardust round the corner is also really good.

10. Nearby shops sell it all - Daily Mail 1.50 Euros, L&B cigs 38 Euros, water, sandwiches etc. - stock up before you go back to Alicante airport as a small bottle of water is 3.50 Euros there.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SandJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 August 2010

My husband and I spent a 2 week holiday at the Presidente Hotel and could not fault it at all. I had read previous reviews about the hotel needing a bit of TLC but could not find any evidence of this anywhere. There was a good choice of food and the weekly seafood selection was excellent. The staff were friendly especially Fernando in the restaurant who made everyone feel welcome. The hotel is well situated, only round the corner from all amenities and the twice weekly outdoor market only minutes away. We did not use the bar facilities of the hotel but we don't tend to do this anyway. There is a lovely Spanish bar across the road with very friendly staff. The entertainment at the UK Showbar downstairs was excellent though we did miss Chrissie Rock (comedienne) as she was back in England for a few weeks however the show was good every night. Albi senior not to be missed! We have been to several hotels in Benidorm and rate this one of the best along with the Rio Park. Will be back.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne186570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north east
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 August 2010

We have just got back after 2 weeks and after reading loads of reviews (most positive)
we were not disapointed, we have stayed at 2 other 3* hotels on the same road in the past (venus and helios) and the Presidente was by far the best.
The other two hotels did not have a lot wrong with them but the Presidente just did everything better, food was great with a good enough selection, loads of great salad choices as well as great deserts and the ice cream (out of a machine not little tubs) was gorgeous, drinks were ok priced in restaurant, 1.50e for bottle of larger, same price for water though.
Happy hour in hotel was for 8 hours! i think 12 noon till 8pm, 2e for pint of larger and 2 mixed spirits for 4 e which i think is good for hotel prices.
Rooms cleaned every day, staff friendly, we managed to get a sunbed everyday that we wanted one without queueing up, the pool did get a bit crowded in the afternoon but no great problem.
The air con was the best we have ever had, with loads of different setting, because it was so good it got cold, so simple just to turn it down or off.
Hotel entertainment was virtually nothing, just big John on the organ singing a few songs for an hour or so, but who go's to benidorm for hotel entertainment!
So for me and the wife the big plus points were
The food, Pool area which has 2 big sun terraces with a jaccusi on each, cleanliness, location and friendly staff
Negative points maybe a bit crowded in pool with quite a few young teenages (being teenages ) lifts from restauraunt could take a while,
But these negatives are not really that, its just what any busy hotel has
So all in all hotel highly recomended

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nightman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 15 August 2010

We are a couple in our late 30's/early 40's and we stayed at the Presidente for a week from the 27th July 2010.

First impressions of the hotel as we pulled up outside was good. There was a ramp and stairs to the main entrance which takes you into main lobby area/reception and everything was very clean and appeared to be well looked after.

Our check-in went well, the reception staff were very friendly and spoke good English. We were given our room key and a room card which we were told to take with us to the restaurant for every meal (more about this in the restaurant section). We hired a room safe which cost €2.50 per night + €5.00 deposit which is returned on check-out. You can also hire tv remotes or a fridge but we didn't bother with either.

Our room was on the 4th floor, room number 408 with a pool view. Decent size room with plenty of storage, flat screen tv with a couple of english channels, air con, bathroom with bidet, over bath shower and hairdryer. The beds were quite hard but that suited us fine because that is what we like. The balcony had 2 chairs and a table and a small washing line. Bedrooms and hallways had laminated flooring.

There were 3 lifts for the whole hotel and they appeared to be constantly in use and were particularly busy at mealtimes, much quicker to walk down the stairs if you are able to.

The pool area does not open until 9am and you get people queing in reception from about 8.30 (normally the same faces at the front of the queue every day). There were plenty of sunbeds and you could normally get a bed whatever time of day you went down there. However if you wanted to get a parasol then I would suggest joining the queue for initial 9am scrum because like most hotels there wasn't really enough to go round.

The pool area has 2 areas to it, the main area has the main pool, pool bar, kids fountain (great for cooling down), jacuzzi and toilets. Everything was kept very clean but the pool was quite smalll for the amount of guests and did get quite croweded at times. The other area is a grassed terrace that you get to by some steps. Here you will find sunbeds, jacuzzi, parasols and table tennis.

When you check-in on Day 1, you get a room card that must be shown on entrance to the restaurant. This isn't the most hardest thing in the world to remember but I couldn't believe how many people acted like they shouldn't have to do this and sometimes they were really quite rude to the restaurant staff if they tried to enter the restaurant without it.

We found the food in the restaurant to be more than adequate and was much better than a lot of hotels we have stayed in, no complaints here at all. There was plenty of choice at breakfast, you could have sausages, bacon, black pudding, tomatoes, beans, mushrooms, eggs etc. There was also cold meats and cheese, bread, fruit, pastries porridge and yogurts.

There was also a decent choice for lunch and evening meal. Lots of salad, a different soup at every meal, normally a fish choice plus a couple of meat dishes, pasta, vegetables, choice of potatoes (chips normally one of them), paella - followed by really tasty desserts. No need to go hungry here as the food was good, plentiful and was always really hot.



The only negative thing I can say about this hotel is that the entertainment could be better. There are daytime activities such as archery and shooting but we only found out about this towards the end of our stay. There doesn't appear to be anybody walking around the pool area trying to get people interested in the activities and when we did find out about it (purely by chance), there didn't appear to be any other Brits. I guess everybody had the same problem as us and just didn't know that there was anything going on.

The evening entertainment was pretty much the same every night, a guy on a keyboard singing 2 or 3 songs in Spanish followed by 1 song in English. This didn't really bother us though because we didn't go to Benidorm to just stay sitting in the hotel.

Overall we had an enjoyable holiday and if you decide to stay at the Presidente I'm sure you will too. Be realistic, this is a 3* hotel not a 5* and if you want 5* treatment, food and facilities then pay a 5* price. We don't tend to stay anywhere more than once but we would definitely stay here again if the price was right.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank digger69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, England
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 3 August 2010

We spent one week here in July 2010 and really must say we were extremely disappointed with this hotel. Having read previous reviews we decided to book with this hotel and wish we hadn't bothered. The food was disgraceful. I have never seen so much breaded RUBBISH in all my life!! There were two rows of buffet food and both rows was the same CRAP which basically consisted of dry pasta day in day out with only one choice of sauce which was a tomato sauce and nothing else, gravy, chips with every meal, yes, EVERY meal including breakfast (!!), a very poor selection of vegetables and nothing else was in the least bit nutritious at all. Twice there was a beef stew which was half way decent but the bolognese sauce, lasagne and cannelloni were loaded with salt..personally, for someone that doesnt like salt, that was not good! I must say we were absolutely disgusted with the main meal on the Saturday..the choice of food was so poor we could not even put a complete meal together and ended up with a plate of potato salad, crabsticks, and dry pasta!!!! It's ok if you like eating breaded junk..or fish..every day every meal, but considering what we paid, we expected a lot more than hamwiches, breaded fish mixed with a cheap mash mix, and dry pasta for a full week!!! Also, we were fleeced € 1.70 for a tiny bottle of diet coke and € 1.40 for a small bottle of water which only cost €0.60 over the road, yet we were not allowed to bring drinks in from outside and this applied to the pool area as well. Spent an absolute fortune and not happy at all with the fact we were fleeced and they knew for a fact they were fleecing people for drinks. Must say that we had no complaints about the pool, was clean enough, however, we have been to a lot of hotels and this is the only one where we have noticed a queue a mile long of people for the sunloungers at half 8 in the morning!! Ridiculous! You're on holiday for goodness sake!! Entertainment was non existent, the UK Comedy Club downstairs was quite reasonable and staff were friendly, but don't rate too much for the entertainment provided by the hotel as basically there was none!! Only good side to this hotel was the AIR CONDITIONING. I would recommend the Helios, which is just up the road and always seemed lively and well presented, certainly would never return here again!

Stayed July 2010
Helpful?
2 Thank sweetchuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 July 2010

Just got back after spending a week 26th-3rd July at Presidente. Lovely hotel. very clean staff friendly, food very nice, something for everyone. Location excellent a short walk to wherever you were going ( shops and bars etc,) Will definately go back.

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moira6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Presidente Hotel

Property: Presidente Hotel
Address: Avda Filipinas 10, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#16 Romantic Hotel in Benidorm
#22 Family Hotel in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Presidente Hotel 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Hotel Presidente Benidorm
Presidente Hotel Benidorm

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