Stayed one week from July 25 th to August 1st at Atenea Hotel Benidorm, stayed with my girlfriend and i must say i was expecting more from this hotel. The check in was fast but what we found out later was that they had given us the smaller room on that level, and the one wich was more distant from the lifts, i am 30 and my girlfriend is 26 but we both look younger so i guess they thought we would be noisy and gave us a distant room so we don't disturb a lot. Pre conceived ideas are stupid and probably i will be the only one who is reviewing their hotel instead of the people they served best. Love comes back at you. Staff was helpfull but never nice, never made us feel confortable on asking for informations or directions. The room wasn't small (but i wanted to find out why i got the smaller one, i paid the same as everybody else), but the beds were really terrible, twin beds with a very thin matress wich wasn't ideal for a rest after a day in the sunny beaches. Bathroom was nice but the tub showed some signs og aging (and the hotel is not old). Air conditioning worked perfectly and we had a nice back balcony facing some taller apartment buildings, so i would prefer the front smaller balconies too. The room was always clean.
Food, we had full board, and breakfast was good, with lots of variety and both continental and english breakfast was available to anyone. As to lunch and dinner, the food was ok, there were was also variety, but we had one complaint over the weekend, when they had clearly more people than they had capacity for, the food kept running out and we had to wait a while for more to come, and then it would be like racing for it. Deserts were ok, there was lots of fruits, also typical spanish deserts and also ice creams, the dining room was large, clean but a bit noisy ( this was a family orientated hotel so there were lots of children running around). It had only 2 lifts, wich sometimes were full and we had to wait a while and both looked like the sauna they didn't have, no air conditioning on the lifts, it was terrible.
Finally but also very important and could be decisive on your choice, LOCATION is NOT great, its about 800 mts to the beach (poniente) but the only way is up, so it is a long climb to the hotel from the beach and once we turn left from the main street, it is still a couple of blocks away and they don't seem so nice. So i would advise another hotel closer to the beach and closer to Levante if you are looking for some night action, Poniente is still miles away from levante in terms of night life. Positive points, Hotel seemed new and was very modern and nice looking. Also poniente beach is a lot better than levante's. The pool was outside the hotel and shared with other 2 hotels from the same group, they had a construction work right next to it, so it was always very dusty and noisy. Overall i wasn't satisfied and would not come back. But it is a fair deal for the price and the food is ok.
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