We like the Terralta and know what we're going to get each time. We can never sleep in the beds because they're hard and give me back ache so we sleep in the lounge area but the rooms are clean, well equipped, a nice wee shop for all the essentials and a nice pool area plus the cost is good value so we make do!
The roof top adult pool had never been open when we go which is disappointing - the months we have gone have been April,September and October.
The major let down this time was the staff in the bar/cafe/restaurant. They were very grumpy. When you went to order drinks or food outside we would wait on average 15 minutes to be served. We would be ignored as they walked past us holding menus and then we would go in to order and we would be left standing waiting as the two guys chatted and pottered about blatantly ignoring those waiting. When they would come over to ask what you wanted they would wave at you and tell you to go back outside and they would come outside and take your order and yet again we would be left for 5-10 minutes. Other guests were experiencing the same and when we spoke with other guests they also experienced the same thing. This is odd as the staff are the same as previous years but they seem to be so unhappy.
The thing about the Terralta is that it is out of the way with no other cafes or restaurants unless you walk 10-15 minutes down the hill. During the day when you simply want to be by the pool guests at the Terralta are reliant on the basic snacks available at the apartments. This service is poor and is making us think that a 5th visit might not be automatic next time which is a real shame.
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- Also Known As:
- Terralta Apartments Hotel Benidorm
- Terralta Apartments Benidorm