Just got back, hotel spotless everywhere including fab pool, we were all inclusive food was fab for break and dinner but snack times need improving, 1 drink per person every 10mins can be nightmare, we had a meeting with manager and aired our views ( bring back wrist bands as cards are nightmare, allow 2 drinks per person every 10mins as happy hour there is a huge que with self caters,have snacks at outside pool bar, allow us to eat in pool snack bar not just out back which is a nightmare as u have to dry off every time to eat, allow slush puppies on all inclusive, and sort out entertainment).
To be fair the next day there was rolls and Ice poles at pool bar for all inclusive and entertainment improved massively, the manager assured us that feedback is appreciated and things are changing for the better as they have only been all inclusive for 6weeks,
I beleave this will all take effect and make the hotel 10/10 as I said improvements had started and it's trial and error as all things, this hotel is a must go to, I will def go back, Jane shop lady fantastic and helpful, staff are fab, they do need more bar staff and hose the bar man u need to smile more as u are not very welcoming I know it's hard work but be happy..
One more thing the HILL ok to go down but unless u fit in ur legs it's a killer going up and very long and it has to be conquered to get to shops and beach, so be prepared not for faint hearted or kids in heat, bus or taxi up again!! Or maybe hotel could hire out bikes..
Sum it up we had a lovly time and would recommend and will go back again thankyou terralta and staff keep up the good work and minor improvements for all inclusive guest 9/10, to all others reading this don't moan to other guests on holiday where ever you are, go and chat with managers they value feedback rather than have hotel being bad mouthed, we do and get a lovly response and welcome
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- Also Known As:
- Terralta Apartments Hotel Benidorm
- Terralta Apartments Benidorm