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“Family holiday”

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Magic Aqua Rock Gardens
Ranked #48 of 192 Hotels in Benidorm
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Family holiday”
Reviewed 4 October 2012

We were originally booked into the magic aqua monika resort but were moved to the magic rock gardens as the monika had closed for the season.
On arrival we were dropped off outside the front door and were given drinks while we checked in.
We had 2 rooms as we were a party of 2 adults and 4 kids, and the rooms were spotless. They were cleaned daily with fresh sheets and new towels everyday. The beds were really big and comfortable with a sofa bed in the room too.
Food: The choice of food were mainly catered for the spanish people but there was something for everyone. Lots of choice for soft drinks and alcoholic ones.
The hotel was quite busy while we were there and we were on floor 2 so we heard alot of noise at night from the entertainment.
The pool bar was closed for the season but there were 2 other snack bars to get drinks from near the pool.
The entertainment: it was all in spanish although the entertainers tried their best to translate into english for us. There were 2 entertainment rooms one for the spanish and one for the english guests but the english one had been closed for the season even though the hotel had at least 80% english guest staying while we were there.
Pools: the swimming pools were good, my kids really enjoyed the slides, but they did close for a while in the afternoon but not for too long.
The kids entertainers were brilliant and worked very hard, my only gripe was the kids club sometimes didnt open in the day time even though on the door it stated the opening times.
The hill everyone talks about wasn't that bad, we went out most days as the beach was only down the hill and all our kids walked back up it ok!
Also we had no worries about getting sunbeds as some other reviews have stated, there were always plenty free.
The spanish guests were quite rude with pushing in and completely ignoring you (even the spanish children) but you can't blame the hotel for that as the spanish staff were all fantastic
All in all we enjoyed our holiday and our kids didnt want to come home! We would stay here again :)

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lorrainehammond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 8 October 2012
Dear lorrainehammond,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, we are pleased that you enjoyed your stay with us.

We appreciate all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you again soon.
Regards,
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (363)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Hungarian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
s wales
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2012

Spent my 40th birthday sept 2012 at the Magic Rocks after being moved there from Cristal Park. The best move possible. The Magic rocks is spotlessly clean, has friendly accommodating staff and an excellent variety of food choice that is available almost all day. The hotel itself is just a 5 minute walk from the beach up a hill but well worth it. I would definitely go back here and would recommend this hotel to families or groups of friends as it has everything you could possibly need. The roof bar is a must.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sjayneSWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 2 October 2012
Dear SjayneSWales,


At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us. We are pleased to hear that you enjoyed your your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brynmawr
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 September 2012

after arriving at the crystal park hotel which we had been changed to as the tropicana suites had been closed ,we were informed that once again we had no rooms booked here.
as we were travelling as a party of 8 on a 40th birthday weekend we all wanted to be in the same hotel,as the 4 others had travelled out the previous day.
the lady at the c rystal park sorted all the rooms out for the 8 of us and we transfered to the aqua rocks hotel.
what can i say the best move to be had the hotel although situated on a hill was in a perfect position for the beach and all the bars.the food and drinks brill and all the staff are friendly .
i can honestly say that i would book this hotel again....

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank samantha w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 26 September 2012
Dear samantha w,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review, we are pleased that you enjoyed your stay with us.

We appreciate all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 September 2012 via mobile

We stayed at the Magic Rocks for part 1 of my hen doo. We were very impressed with the hotel on arrival. Staff were very friendly and helpful. We were upgraded to platinum all inclusive cards on our arrival which was great as it meant we could get branded spirits. The food was amazing in the hotel and so mug food on offer. The rooms had recently been decorated and were very nice and very clean. The hotel was within a 5 minute walk to the beach and pubs. Great great hotel and we had the best time.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank StephanieGlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Public Relations Manager at Magic Aqua Rock Gardens, responded to this review, 25 September 2012
Dear StephanieGlen,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review we are pleased that you enjoyed your stay with us.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 September 2012

We (party of 11 ladies) have just returned from the Rock Gardens where we were staying for 3 nights.

Originally we were meant to be staying at the Magic Atrium Apartments, however after checking in and going for lunch at the Magic Cristal we were advised by the manager that due to an issue which was beyond their control (hospital admission for a guest) they were going to upgrade us to the Magic Aqua Rock Gardens.

I cannot fault the manager at the Cristal, 3 taxi's were ordered and paid for by the hotel and we were off!

On arrival at the Rock Gardens we were very impressed as it was minutes from the beach, very clean and the management swiftly allocated us 3 rooms. For some unknown reason they allocated in rooms for 2 x 2 people, 1 x 3 and 1 x 4. The 4 in a room was not really on, however as we were only there for 3 nights, and not planning on being in the room very much, we didn't complain.

So down to the pool.......loads of sun beds and a bar which serves an array of drinks (no watering down) so for a hen do this was happy days! :-)

Food - the selection of hot and cold food was excellent. Although the African restauant is much busier I would suggest waiting the few minutes to be seated in there as the atmosphere is better and you can see the food platters being rotated and the meats being cooked.

Service - fantastic, the waiters and bar staff are very nice, happy and chatty and we were told (as a group of girls) to be careful when were were out and about and to keep safe.

Back to the rooms......this is where the hotel isn't getting things quite right.....(in our 4 rooms)
Positives -
clean, well decorated and the beds are very comfortable.
Lots of towels (which were used to build the hoover dam!, see below)

Negatives -
The bathrooms were in a wet room style which is great apart from the drainage or the slop of the flooring wasn't right, so it flooded. To prevent this we were required to build a wall of towels around and near the door.
The above meant that the wooden door frame had swollen so the door could not be shut/locked.
The hair dryer and the fridge did not work.
The air conditioning unit was blowing out hot air and there was nt a controller. However, I must say that once reported the very nice maintenance man came up fiddled, made a call and then his mate came up with a new unit and replaced it. While he was there he also fixed a plug socket.

I would give the staff, decor and the location of this hotel 4 stars but not the rooms and all the bits and bobs within them that are just not acceptable of a 4 star hotel.

Room Tip: Africa restaurant for meals and the main reception bar for drinks (both due to the service and nice...
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 25 September 2012
Dear Rachel D,

We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review. We are sorry to hear while many aspects of your stay with us reached your expectations others did not.

When a guest is moved though force mayor we try to ensure that the alternative accommodation is as near as possible to the original accommodation in this case it would have been the Magic Cristal Park where guests staying at the Magic Atrium Plaza Apartments have their All Inclusive facilities however the Magic Aqua Rock Gardens is an upgrade.

We are sorry to read that the Tripadvisor member feels that the rooms at the Magic Aqua Rock Gardens are not 4 star, the hotel has recently been awarded a 4th star by the Valencian Tourist Board following rigorous inspections after undergoing a major refurbishment last year. The rooms described the Tripadvisor member are adapted rooms and the rooms are slightly smaller to accommodate a larger bathroom for wheelchair bound guests. Although the rooms are checked the a member of the maintenance team before they are occupied by guests, at times just as in your own home electrical appliances can need attention unexpectedly.

The Magic Aqua Rock Gardens has 3 Restaurants Africa Virgin, Africa Falls and the poolside Paraíso, where snacks are served during the day. The Africa Virgin and the Africa Falls have the same menu and both have “show cooking” the Africa Falls is usually a little more relaxed as it is smaller.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rochdale England, United Kingdom
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 September 2012

just got back from a week stay all inclusive and was excellent value for money,all staff friendly and helpful, rooms clean and tidy, towels changed daily,very close to the beach.
all in all a great hotel for your stay in benidorm i have stayed here twice and would recommend this hotel to friends without hesitation i myself will be back in september 2013 see you then
forgot to mention the roof terrace is excellent.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andywharton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coagardens, Guest Relations Manager at Magic Aqua Rock Gardens, responded to this review, 25 September 2012
Dear Andywharton,

At Magic Costa Blanca we’ve always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

We look forward to seeing you again next year,
Regards
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crossgates, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2012

For the money this hotel is excellent. The staff were all very pleasent and front end staff all able to communicate in enough english to get by. The food was excellent most of the time. Im sure almost everyone can find something they like to eat.
One complaint is that my girlffriend was stuck in the toilet downstairs for 25 minutes after the handle broke. She suffers from anxiety and was in tears. Reception just said they would send someone to fix it. I feel it would have been better if they offered her some type of compensation?
Also some parents let their children run wild at times. climbing all over the pool table & running backwards & forwards across the stage while some poor guy is trying to do a parrot show. Perhaps the staff could ask the parents to supervise the children a little better at times?
The Guests were 75% spanish but they all seemed very nice and courtious so dont let this put you off. The spanish geared entertainment was better than the brittish being in the main area.
The hill isnt as bad as people make out unless you have agility problems. you can get a taxi though.
Not too far from the beach but I liked the other end better. There are too many rocks at this end when you paddle. Also note you can eat lunch at any Magic group hotel if you happen to be nearer at lunch time.
The room was probably one of the smallest being a promo room. Plenty big enough for us though and nice.

Room Tip: we were 2nd floor which is handy if lifts dont come quickly at peak times. only 5 or 6 balcony rooms...
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Gerente at Magic Aqua Rock Gardens, responded to this review, 20 September 2012
We thank from the heart for putting your confidence in us when choosing us for your holiday and for taking the time to write your review especially your comments regarding the staff. We‘re pleased you enjoyed the food and entertainment as we know that this is an important part of an all inclusive holiday.

Once again we thank you for taking the time to write your review as we welcome all customer feedback in our continuous efforts to improve our service to our guests and value all the opinions received to help us achieve this goal.

We look forward to seeing you again soon,
Regards,
The Management Team Magic Aqua Rock Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Magic Aqua Rock Gardens

Property: Magic Aqua Rock Gardens
Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Benidorm
#39 Family Hotel in Benidorm
#39 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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