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“Great staff made us welcome”

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Magic Aqua Rock Gardens
Ranked #48 of 192 Hotels in Benidorm
Reviewed 7 March 2014

I was at the Magic Aqua Rock Gardens and from the moment we checked in we were treated amazingly well.
Alex made us fill special. The whole reception team were really good.
We had been in Benidorm before but other hotels not any of the Magic ones and compared to the others the Magic group is wonderful.
I have recomended this hotel to friends of ours and a couple of them went and felt they were treated like royalty also.

  • Stayed: October 2013, travelled with family
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3  Thank Carmen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, General Manager at Magic Aqua Rock Gardens, responded to this reviewResponded 18 March 2014

Dear Carmen, thank you for taking the time to publish your review about the Magic Aqua Rock Gardens, we are pleased that you have enjoyed your holiday with us and that our staff have made you all feel welcome, we hope you will choose Magic Costa Blanca Hotels for your future holidays here in Benidorm.

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1,064 - 1,070 of 2,350 reviews

Reviewed 2 March 2014

Stayed at the Magic Aqua Rock from 18/02/14 to the 25/02/14 and found the whole week a week of paradise!. The hotel is a really unique looking hotel as it is rock themed. If you are All Inclusive as I was, you will get a card on arrival which allows you to access your room and to get your drinks with. The rooms were really nicely furnished modernly and was a good size, the maids came in everyday to clean your room and will do ur bed and if you put ur dirty towels in the bath, they will replace them with fresh ones. The food was really nice with a MASSIVE variety!, I put a stone on eating the heavenly desserts ;). The staff were all friendly, Roberto, Pablo and crazy Mike. The entertainment was ok as there was not much to do in the afternoon but crazy Mike put a lot of effort into the evening entertainment which was usually in the Mogambo bar. During the quiz, he made me stand on my chair and shout the answer out which I thought was extremely funny!!. All in all a very good hotel, enjoy ur holidays!!. Arjun aged 15

Stayed: February 2014
6  Thank Arjun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 5 March 2014

Dear Arjun-Singh thank you for having chosen Magic Rock Gradens to spend your holidays and also for sharing here your personal experience with other travelers. As we can read from your lines you have gone home satisfied with our services and location and this is the best reward we can receive from our guests. We are delighted to read that you laughed so much specially with our Activities Team. Thank you very much once again for your attention and we all sincerely hope to see you again very soon.
Kind regards,

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Reviewed 26 February 2014

This is the second time we have been to this hotel and again it was very enjoyable. Food great and lots of it, rooms clean and tidy and weather was great for the time of year! Entertainment was great this time round with crazy mike and his games....and Geoff the bar manager who was very helpful with anything we needed. The only thing I would say was there was a distinct smell of rotten eggs in certain parts of the hotel but I also smelt it outside so i don't know if there was a drain issue!? Otherwise would recommend to anyone and you would be sure to have a good holiday!

Stayed: February 2014, travelled with family
7  Thank jo f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 27 February 2014

Dear Tezzer H,

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.

Kind regards.

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Reviewed 26 February 2014

Really don't know where to start with this hotel. Travelled with a group of girls aged between28-55. Upon arrival greeted by a very rude man who told us we were not welcome to stay as this hotel was not for celebrations and for Spanish couples!! We asked to speak to manager as we had emails clarifying we were welcome as long as we had a credit card to cover any damages. After a two hour fight they gave us keys and we stayed on 11 floor. The rooms were not of a high standard with one pillow to share between two people! No balcony.air con did not work only good thing about room was the shower. The food was very basic and repetitive and wouldn't want to stay for more than 3 nights. Only one place open to eat and only one bar open through the day. Pool slides were not open and the chill out zone was closed too!!! The best thing about this hotel was magic mike the entertainer, Jeff the bar manager and Alberto a member of bar staff. Please can anyone note that's going here in a group to change your hotel as they won't let you in- well of course unless it's a huge Spanish group as that seemed to be allowed!!!!!!!!! I would not recommend for families either as pool very very small!

Stayed: February 2014, travelled with friends
4  Thank nicole1987_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 1 March 2014

Dear Nicole,
Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case. As of 2014 the Magic Aqua Rock Gardens has been upgraded to become one of our exclusive complexes within the Magic Costa Group. In order to ensure total customer satisfaction and a safe, enjoyable holiday experience for families with young children it has now become our policy not to accept bookings for stag and hen parties. As a result of this decision all companies that direct clients to us had been notified well in advance so that any bookings made with them could be informed and offered an alternative accommodation.
We understand that in this particular case your holiday representative failed to inform your party of the change in company policy before your arrival, and for this we apologise as this error should not have materialized.
All guest when staying at the hotel are made aware at reception, and it is also displayed on a notice board on the reception counter, that any guest with any issues whatsoever, should report them to reception immediately. We have an in house maintenance team and house keeping team that attend to all matters regarding rooms or any other issues within the hotel, and we take the upmost pride in getting matters rectified as soon as possible and with minimum disruption to our guest. we operate a formula 24 policy which we offered you on your arrival in our hotel.
Unfortunately due to the timing of your visit, which was off peak season, not all facilities within the hotel are operational such as waterslides, again you should have been notified by your holiday representative when making the booking. I am pleased that certain members of our staff made a good impression with you.

Kind Regards

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Reviewed 24 February 2014

just got back from here what a brilliant time,rooms very nice and clean and very big,the staff where very nice and friendly,food was ok plenty of choice but what made the holiday briiliant was crazy mike such a ace entertainer and made a good friend all round a brilliant holiday and defo going back.

  • Stayed: February 2014
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3  Thank sarahspi92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 27 February 2014

Dear Sarah,

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.

Kind regards.

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Reviewed 24 February 2014

This is the second time we have stayed here we had a fantastic time staff friendly food brill and entertainment really good this year with rocky and crazy mike .he nicked named us nolan sisters the games we played were so funny and the quizzes he did we're fab the rooms are immaculate beds so comfy and to top it all off the weather was beautiful will definitely be going back thanks for a fantastic holiday magic rock .

  • Stayed: February 2014
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5  Thank lizfox67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 27 February 2014

Dear LIZ,

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We are glad that our staff where able to impress you and ensured you had a fantastic holiday experience

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.

Kind regards.

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Reviewed 24 February 2014

Very nice hotel. There are many entertainment rooms and bars here and plenty for the little kids to do. Great for friends and family. The restaurant food is great and is open till 11.45pm.
As you walk out of the hotel a 1 min walk down the hill is burger king, subway mcdonalds and a indian restaurant ans the beach/mainstrip. Location is Great.
The Staff where very polite and helpful especially Roberto, David, Mike and Roque.
The beaches are very clean. Lots of restaurants and souvenier shops on beach front.For clubs and bars go to 'the square' its open till 5am

Room Tip: book a double standard room not the promo room
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  • Stayed: January 2014, travelled with friends
    • Value
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2  Thank MissVirdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGardens, Director General at Magic Aqua Rock Gardens, responded to this reviewResponded 27 February 2014

Dear Tazmin,

Thank you very much for your review and the time invested in doing so. Magic Costablanca in general and Magic Rock Gardens in particular are interested in all comments be they negative or positive like in your case.

We are pleased that you had a great time with our animation team Crazy Mike, David and Roque and that Roberto on the bars made you feel welcome also.

We run really exigent audit programmes both internal and external to always monitor our guests opinions, and their results plus your comment, tell us we are working in the correct direction wich is none other than your complete satisfaction and fullfilment of expectations.

We look forward to accomodate you in a close future and we will continue to work hard to make your next visit even better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Magic Aqua Rock Gardens

Address: Bonn 6 | Rincon de Loix de Benidom, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Benidorm
#39 Romantic Hotel in Benidorm
#39 Family Hotel in Benidorm
Price Range: £66 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magic Aqua Rock Gardens 4*
Number of rooms: 254
Official Description (provided by the hotel):
Stag and Hens celebrations are not welcome. ... more   less 
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Also Known As:
Magic Aqua Rock Gardens Hotel Benidorm
Magic Rock Hotel Benidorm
Magic Rock Benidorm
Magic Tropicana Benidorm
Magic Rock Gardens Benidorm

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