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“Great 4 night break” 5 of 5 bubbles
Review of Hotel Centro Mar

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Hotel Centro Mar
Ranked #49 of 191 Hotels in Benidorm
Certificate of Excellence
Manchester
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great 4 night break”
5 of 5 bubbles Reviewed 15 June 2014

I did not book this hotel, we were moved here from another hotel with no explanation.
We returned from our 4 night break yesterday.
The rooms were adequate and clean.
The breakfast was basic but adequate.
Yes there are a lot of Spanish, but it is in Spain!! and who wants to be surrounded by Brits when you are away!!
Staff were all friendly and spoke to us daily.
I have to agree about the walls being thin but that didn't ruin our break.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LeggyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
    222
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    38
    10
    14
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Budapest, Hungary
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed 13 April 2014

Firstly - the good aspects

1) On arrival at 2am, the security/night receptionist was LOVELY, a really really good start to a stay
2) The location of the hotel is great - and the view from the pool is exceptional, but beware - if you stay in anything below the 5th floor - your extra charged for balcony room will have nothing more than a view of a building opposite.

And now the bad aspects

1) The hotel is FULL of elderly Spanish folk. If you like waiting for an eternity for the one tiny lift servicing the entire hotel.
2) The front desk staff make NO EFFORT to exchange proactive pleasantries - they hide behind a poorly placed computer monitor - you can walk in, and out of the hotel without seeing a person, and on not one occasion in 8 days - did one greet you
3) The general level of English on the reception was lower than any other hotel I've visited. I'm not one for expecting people to speak English everywhere - but in an international hotel - the level was very very poor - probably because of their typical client base
4) The rooms are pretty bare (the bathrooms are nice) - but it appears that all rooms (we had to change) are twin rooms - so you've no hope if youre expecting a romantic trip
5) The walls within the rooms are paper thin, you will enjoy feeling like you are sharing a room with next door - and the people above and below... full blown snoring, bathroom noises etc.. this isnt helped by the nature of the room lacking any real soft sound absorbing furnishing.
6) The food - OMG the food - its the worst I've ever experienced since school days. Of course the old folks (don't think about sitting in 'their seat'!) lap it up - as its tasteless mush, the service in the restaurant is also despicable.
7) The hotel disables functions that you've paid for in your room (such as aircon) - you have to go downstairs to have them switch the fuse on
8) WiFi - forget about it. I've read reviews where the manager has responded months ago that the issue is being fixed - bs - its rubbish - youre lucky if you can get on the network. Then theres no internet service. When its alive, it dies in less than three minutes. A network speed is similar to dial up. Reception offer nothing but excuses
9) If theres an issue with the hotels online booking agent (expedia) than it becomes YOUR PROBLEM to fix. Of course, they wont CALL the agent, they tell you its your job. Forget using your laptop for a voip call (see point 8) - they have you cornered and they know it.
10) Room cleaning - don't expect more than a mop thrown around the room - we timed a maid clean at FOUR MINUTES; incredible, sloppy.


Never ever ever again

Room Tip: only 5th floor and up have sea views
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank slimjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesCS, quality department at Hotel Centro Mar, responded to this review, 19 April 2014
Hello 'slimjohnson'. Thank you for sharing your experience in our hotel.

We want to apologise for the inconveniences suffered during your stay. As those problems are not usual in our establishment, we are working to obtain information about what happened and the possible responsibles, in order to solve that sort of troubles.

All the Centro Mar Hotel staff we hope you accept our sincere apologies.

Thank you for your comments, they will help us to correct our mistakes and improve the quality of our hotel.

In CS Hoteles we always work thinking about our customers and their satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
120 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

The hotel was spotless and the bathrooms were really shower rooms but clean and well decorated. I think the hotel is more 2 star than 3 star. The food was pretty average with far less choice of buffet than in some of the other hotels I have stayed in Benidorm. We found that the lunch buffet was much better than the evening dinner buffet. The roof top pool area is fantastic. Great views, lovely pool but they could do with some kind of sun shade/parasol as it can be extremely hot and shadeless up there.
The entire hotel is clad with cheap laminate flooring which creates lots of noise. The bedroom doors shut with a very loud CLICK which sounds like a rifle shot amplified by the laminate. There was no noise from outside on the streets despite it being near to the bars and tapas alley.
I'd stay there again but probably on a B & B basis as its so near to the restauarants and bars.

Room Tip: The higher up, the quieter. I had no problems with noise on 4th floor.
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  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank hotbeare15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England
Level Contributor
108 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 11 October 2013 via mobile

Loved it. Spotless, big bathroom, great air con, food was fine and the rooftop pool and terrace must be the best located in Benidorm. The review saying the hotel was dirty must have been in a different place, it positively sparkled! Staff were great and friendly and the buffet had good choices. We had full board here and there was a good variety at every meal with all three of us reckoning that the lunches were the best meal of the day.
The hotel is VERY busy! It is popular with Spanish pensioners taking advantage of the subsidised state holiday scheme and the restaurant does get very busy and noisy. But it's Spain and people talk louder than England. Also if you're an "egg and chips" eater then don't go full board as it's Spanish food for the bulk of the clientele. And good Spanish food at that. The average age is about 75 so note if you're planning a youngish holiday (I'm 46 btw) but I loved this hotel and would definitely come back A real little gem!

Stayed October 2013, travelled with friends
Helpful?
5 Thank tomthetank67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haverfordwest, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

The room I had was fantastic, very clean, modern, air conditioned with a decent sized balcony and a sea view too, the bathroom was big and modern and had a walk in shower. Although I was booked full board I did not eat much in the hotel as I was out a lot of the time, I had breakfast twice while there which had options; continental, cereal, yogurts and fruit, there was also bacon, eggs etc available too. I had lunch once while there it was mainly salad with a variety of meat on offer. I had dinner in the hotel 3 times and there were a choice of about 4 or 5 main courses all buffet style and Spanish dishes. the rooftop pool is amazing and the views are fantastic from up there. My stay here was very good and I would not hesitate to stay here again!

Room Tip: If a good view is important for you, opt for a sea view room as the lower rooms have views of the bu...
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wayneh1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stourbridge, England, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

This isn't a review but a question. I stayed at a similar hotel in 1990. Similar location with a roof top pool. My hotel was called Hotel Mayor. Is this the same hotel 23 years on with a different name? I remember it had a downstairs 'club' which served drinks and put on a bit of a disco. I have fond memories of my stay. Also I visited a water park in the hills. Haven't a clue what that was called.

Stayed October 2012, travelled with friends
Helpful?
2 Thank 57Marc_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 24 July 2013

I don't recomand this hotel. It's very dirty, in rooms and hallways smell very bad, you hear any noise from the hallway or other rooms, rooms are very small, bathrooms haven't ventilation, furniture is old. The food is not good, it has no taste, the menu is not varied, in one day the chicken was alterated. The rastaurant is very small, you have to wait at the door untill someone finish eating so you can enter. Waiters are unfriendly. Internet signal there is only at reception, and you have to ask a cod at every wi fi connection.

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Andreea2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar C, Manager at Hotel Centro Mar, responded to this review, 29 July 2013
Hello 'Andreea2506'.

We want to take this opportunity to thank you that you visited us and give us your impressions about our hotel.

From Hotel Centro Mar we express our regret for the circumstances you told us and we want to make clear that we will study your case in order to find out what happened, because in any of the areas where you express your discontent, we usually receive compliments from our customers, as you can see reading our profile in Tripadvisor.

The size of our rooms and facilities is consistent with the 3-star category of our hotel.
Cleanliness is something in which we have set very strict standards that we continually review, because for us it is very important that our customers feel like at home and in a hygienic environment.
About meals, all we can say is that we continually improve and give our customers the best products, and we try to have the widest range in each service, making even special menus when necessary.

The quality in our buffet is something we take very seriously, and we will consider your suggestions, always for improvement.

Again, thank you for leaving us your opinion, and reiterate our discomfort for your bad experience.

The entire team of Hotel Centro Mar is already working to find the source of the problems and see what we can improve and implement.

In Alsanch Hotels we always work thinking about our customers and their satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Centro Mar

Property: Hotel Centro Mar
Address: Calle Mayor 16, 03501 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #49 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Centro Mar 3*
Number of rooms: 54
Official Description (provided by the hotel):
Are you looking for accommodation for your holiday in Benidorm? The Hotel Centro Mar is located in the old town, in the center of Benidorm, a few meters from Playa de Levante, worthy of the prestigious Blue Flag awarded by the European Union. Why choose the Hotel Centro Mar? For its comprehensive services and facilities. Our hotel, CS Hotels, has been completely renovated recently and offers modern and comfortable rooms, some of them adapted for the disabled, as well as a rooftop pool with spectacular views. In addition, you can have free Wifi during your stay. Book your room! ... more   less 
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