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“basic hotel but good value for money”

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Apartamentos Levante Lux
Ranked #21 of 104 Speciality Lodging in Benidorm
Swansea, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“basic hotel but good value for money”
Reviewed 6 May 2014

just returned from the levante lux, room was basic but comfortable, and good value. lots going on in the local area without hitting the main strip.

please be aware when exchanging cash, I was duped at an exchange office called change office domox near the flash hotel. they advertise a rate outside which is very competitive, you have to give your details and sign a receipt, unfortunetly I didn't read this, I was just handed my euro wrapped in the receipt without it being counted. I was not giving the rate advertised , far from it...it fact they gave me a euro for a pound. when I complained she pointed to a sign saying that rate was for large amounts. on the bottom of the receipt it said that once the transaction was complete no refund is given and by signing you cannot complain...please read the small print...this place is A RIP OFF.....there are plenty of good places to change money that are genuine....AVOID DOMOX CHANGE OFFICES

Stayed May 2014, travelled as a couple
Helpful?
3 Thank samb b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 8 May 2014
We appreciate all your comments, both positive and negative that help us constantly improve the service we give our customers. Best Regards
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387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chesterfield, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 April 2014

apartment lacked basic utensils, teapot! Balcony rail on one side was unsafe, reported to rep twice but not repaired when we left. Avoid room 13A.
Staff very polite and friendly.Balconies on corners are on two sides and get more sun.
clean though, and served its purpose for a week. Noisy at night and bar area desperately needs a refurb, more cafe than anything else. Pool area too small for max occupancy. We will definitely stay in the old town if we return to Benidorm

Room Tip: Think every room would be noisy!
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank pauline w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 24 April 2014
First of all, the management wants to apologize for the inconveniences happened during your stay in our apartments

In the following letter I answer to your complaints and also thank you for you have valued the positive things that happened during your stay at the apartments.

We weren´t aware of the problem with the balcony railing. On another occasion, notified the front desk and we solve it immediately.

We are so sorry with the outsides noisies and we are trying to improve our installations to can offer a better service.

Thank you and sorry again for the inconveniences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 30 March 2014

Stayed in these apartments, they are very cheap & nasty. The reception is okay and the reception staff were all very friendly & helpful but the bar area is a cafeteria - extremely basic, wouldn't like to have sat & had a night cap in there, The apartments were not very clean, my brother swept the floor before we left and then mopped after he had finished the water was literally black so obviously had not been cleaned for a long time. When it was windy the windows rattled and the second bedroom was extremely cold. There was no light switch in the second bedroom so when going to bed had to go into lounge to switch it off then dash into bed in the dark - never again!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JLF1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 9 April 2014
Thank you very much for wasting two minutes to leave your comments about your stay at our hotel.

The apartments are delivered to the customer in a perfectly clean, and every 3 days is come to a basic cleaning with change of towels and sheets.

We deeply regret the problems with windows and lights, and on another occasion to notify reception so we can fix it.
Thank you for taking your time to leave your comments, they always help us to improve.
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Travellers are raving about these Benidorm hotels

Mansfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2014

We stayed here in October 2012. When we arrived at our hotel, the pool was really small and we noticed becuase of the tall buildings, we had no sun to bathe. So therefor me and my partner had to pay around €15 a day to go and bathe on the beach.
Apart from this, the room was spacious and the hotel staff were very friendly. The rooms were clean. Couldnt fault the hotel. I would stay here again, but bring more €s to spend on the beach.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kim9792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 2 April 2014
Thanks for sharing your opinion after your stay in our apartments.Nos glad he enjoyed it. Your opinions help us to continue working with energy knowing that we achieved our goal: your satisfaction!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 March 2014

Just returned from Benidorm ,,,,,,,,,,,,,,,,,,,,never wanted to go due the the highrises and it never looked a pretty place ,,same impression as most people ,,stags and hens rule ,,,,,,,,,,,,,,,,,BUT ,my sister and I had the absolute best time ....................because we went to other parts of Benidorm and experienced so much .Lavante Lux is 2 star apartment block .we were happy with our first floor apartment having phoned the hotel before we left to explain that we don't do lifts and cant be higher than 4th floor ,,,,D1....,it was clean with all we needed ,towels changed 3 times .slept better than I do at home super comfy beds ,full stove NOT 2 rings as in other places iv stayed in over the years .the staff on the front desk were fantastically polite and friendly ,We went on Segways with a fantastic guide who took us up high into the mountains ,also went to Mundo Mar the sea adventure park ,outstanding ..the waterfalls .les fonts de l agar in Altea ..,,Benidorm palace ....spent every night at morgans AKA Neptunes ] because the acts were great and no drunken yobs used the place .thank you Lavante Lux for a wonderful stay ,the old town has to be seen especially the mirador punta del canfali,,known as the balcony of the mediterraneon,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
4 Thank merryweather6213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 18 March 2014
We appreciate your words about our apartments. I transmit your comments to all my comrades who were sure glad because their job is to get the satisfaction of our customers and these messages indicate that you are doing well.Best regards.
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Bristol, UK
Level Contributor
145 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 28 February 2014

We stayed here as part of a package with Thomson. I checked TripAdvisor before we booked and thought we'd be ok. We were sorely disappointed when we arrived to our room and the disappointment grew as the week carried on.
Firstly, we knew we weren't getting 5-star luxury on a package to Benidorm. Basic is no problem, but dirty, loud and uncomfortable is.
When we checked in, the young man on reception was quite rude and seemed to be put out that he had to do his job. I think we interrupted a Candy Crush game or something. When we got to our room we found it rather dirty (our children's feet turned black within 5 minutes of walking on the floor that had quite clearly not been cleaned). The kitchen was a mess and the dishes and cutlery hadn't been properly washed. There was no washing up liquid or any cleaning agents in the apartment. The bathroom was adequate, but again, not as clean as you'd like to find on arrival.
The beds were ok and really in keeping with the standard of the hotel. They weren't very comfortable though.
The worst part and probably what made it hard to relax in the hotel was that none of the windows would lock and there were absolutely no child safety features in the flat. So we were on constant watch to make sure our young children didn't fall out of a window. It was also loud when the wind blew and either rattled the window or made a sound as the wind came into the apartment.
We flagged up the fact that our kitchen tap was loose and that there was no remote for the television, but absolutely nothing was done.
As I said before, basic is fine, but unsafe and dirty isn't.
I would not, could not, recommend this hotel to anyone - least of all families with children. In addition to all of this, we had to endure the loudest hen party staying on our floor the last 2 nights of our holiday.
I'd stay away from this hotel and certainly from Thomson who were a completely different problem.
Go somewhere else in Spain. There are so many lovely places. Benidorm and the Levante Lux are not highlights!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HotelLover2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 11 April 2014
We appreciate all your comments, both positive and negative that help us constantly improve the service we give our customers.



Our staff are professional and during working hours is devoted exclusively to carry out their duties, trying to meet the needs of customers




Housekeeping of our company is a high level, and the degree of satisfaction with cleanliness is quite high. It may have been a specific problem, and in any case, to warn it to reception to solved immediately.


In reference to the hen parties , we ignore that type of client will arrive, because are bookings made by travel agencies. Immediately upon arrival of the possibles noisiest customers, we try host on the same plant, calling them care if another customer complains.

We look forward to seeing you again soon. Best Regards
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Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 February 2014 via mobile

Just got back from a fantastic weekend in benidorm at the levante lux apartments, cheap and cheerful and everything you need and in a perfect location!
There was 4 adults and 2 children staying in a 2 bedroom apartment, loads of space for everyone and perfect place to stay for families, the staff were amazing especially Fernando who checked us in and out would defo recommend to anyone and will be returning soon .
Thanks for a great weekend Levante Lux !

Stayed February 2014
Helpful?
2 Thank Lauraxmariex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Apartamentos Levante Lux, responded to this review, 24 February 2014
We sincerely appreciate your feedback, we are glad you enjoyed your stay. We are pleased to do our daily work that our clients are as comfortable as possible. We look forward to seeing you again soon. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos Levante Lux

Property: Apartamentos Levante Lux
Address: Avenida Estocolmo 44, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #21 of 104 Speciality Lodging in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:2 star — Apartamentos Levante Lux 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Apartamentos Levante Lux Hotel Benidorm

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