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Reviews (438)
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Reviewed 4 weeks ago via mobile

Been here for 5 days now and here another 5. €150 deposit for room when you get here that you are NOT told about until you arrive. Had requested a 2 bathroom room as it's family and friends sharing, on arrival only one bathroom!!!

Air conditioning working in our room 12D, but quite a few are not!!!

Arrived on the Thursday and towels were changed on the Saturday, but the old ones were left!, haven't seen a cleaner since!!! Bed sheets not changed at all so far!!! And had to brush and mop floors myself!!

Going over to the other building belonging to the hotel is Ok if you are able to every time you want to eat!! But unless you are there as soon as the doors open to the restaurant, expect the food to be lukewarm or cold!!

Reception staff, Leiam and David are very good at trying to check people in, serve drinks for the all inclusive and clean up around the pool. As for Carlos don't expect too much!!!

Got locked out of our room last night as the card reader batteries had run out, so not one of our 4 key cards worked, that was at 11.30pm. David tried everything to get us in, and was so sorry, but a maintenance guy had to be called out and we weren't in our room until 2.00am!! Got an apology but nothing else from management this morning.

Manager was here today, was told of the problems we, others had/have but I'm guessing nothing will change!!

Jet2 have alot to answer for too!!

Stayed: June 2018, travelled with friends
Thank Jo-Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones Públicas at Apartamentos Levante Beach, responded to this reviewResponded 4 weeks ago

Dear customer,

We regret that you did not have enough information about our apartments. We can confirm that we provide detailed information of all our establishments so that when the clients arrive they will not encounter any problems. We are already working so that this kind of thing doesn't happen


Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

stayed here last week in a group of girls for a hen party, and you get what you pay for, fantastic location and good pool, rooms big and basic but again for what we paid i couldn't grumble. not the cleanest not the most upto date but defo worth the money

  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank mrssimons37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones Públicas at Apartamentos Levante Beach, responded to this reviewResponded 4 weeks ago

Dear customer,

Thank you for choosing us and if you want to return again you can contact with guestservice.com.


Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

If we had paid barely nothing for the room and you love the 70’s then I would give this apartment a better review !!

On check in we had to pay a 150 Euro deposit, not sure anything in that room would be worth that ! You can put it on a credit card save using your holiday money.

We stayed in a 2 bedroom apartment on the 13th floor. The room itself is very dated the beds are hard and we didn’t have any bed linen changes at all and only one towel change and one room clean in a week.

Our key cards constantly kept failing, very annoying when your high up and the lifts are so slow.

Don’t expect a sea view it is blocked by a very ugly building in front.

Don’t expect many English tv channels but if your into on the busses, murder she wrote and the Walton’s you’ll be ok !

I quite liked the pool area it’s small and quiet but sadly people get down early and reserve nearly all of them ! Because of the other high rise buildings you don’t get the sun in all parts of the pool you need to keep moving your bed to keep sunbathing.

Reception staff were lovely especially Liam really helpful and lovely guy.

The air conditioning is awful there is one in the lounge, that puffs out a little bit of air for about 10 seconds. Nothing in the bedroom, no fans available either. If you are lucky get up high and if it’s windy keep the doors open and it will keep your room cool.

They charge for WiFi and it literally only works in reception. However if you go over to the pub across the road it’s free !

On the plus side it’s a good location very close to all the bars and just a 2 minute walk to the beach.

If you have grabbed yourself a bargain and paid virtually nothing then you will get what you pay for but if like is you paid a fair bit then you’ll be very disappointed.

It’s a 2 star hotel at a push I wouldn’t stay here again

Stayed: June 2018, travelled with friends
Thank Debbienics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones Públicas at Apartamentos Levante Beach, responded to this reviewResponded 4 weeks ago

Dear Debbienics,

   Thank you for taking the time to write your opinion. We take note of your comments and we can assure you that our apartments meet the quality standards according to their category.
   We are aware that we can not please all our customers but we work very hard to made a good impression. We regret that the experience has not been to your liking

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

Returned from here last week after a 10 night stay, this is the 4th time we have stayed here over the last 3 years. The plus points are clearly the location and the food, this is our reason to keep going back.

However we noticed a drastic drop in standards of cleanliness on this occasion, our room was thick with dust, kitchen was filthy, luckily we don't use this as we go All inclusive. The room was cleaned just once in 10 days. The general feel for the whole hotel including all public areas also looked shabby and tired.

The attitude of the staff, with the exception of the restaurant manager on an evening had also dropped, with the majority struggling to even acknowledge you.

If you do go here, be prepared to leave a deposit ( £120 ) for a 10 night stay to cover any damage, despite this being our 4th visit, we still had to pay this. You will also be charged for wi-fi, safe and kettle if required.

Would we stay here again, probably yes solely based on location and food but would certainly be equipped with our own cleaning products.

Stayed: May 2018, travelled as a couple
1  Thank V1001CKleeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones Públicas at Apartamentos Levante Beach, responded to this reviewResponded 4 weeks ago

Dear customer,

      Thanks for transmitting your opinion. We will investigate everything you have written and we would like you to contact us through guestservice@hotelesbcl.com to inform you of the result we have obtained

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

I've just returned from here and it was fabulous. I was a bit wary when I read some of the review's, but some people moan about anything. There is plenty of food for all (even the fussy eaters would find something to eat) at breakfast, lunch & dinner.The rooms were nice and clean The drinks from the were good. There was plenty of sun beds. I don't know about the entertainment because we went out at night.The staff were very pleasant and happy to help.I would defamatory come back here

Stayed: May 2018
2  Thank Kenny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones Públicas at Apartamentos Levante Beach, responded to this reviewResponded 4 weeks ago

Dear customer,

   Thank you for trusting us despite what your may have read. We strive hard so that all our customers enjoy their holidays and come back again

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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