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“Very happy with hotel”

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Hotel Levante Club & Spa
Ranked #33 of 192 Hotels in Benidorm
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very happy with hotel”
Reviewed 24 June 2013

Our group of 20 (football team end of season tour) were very happy with the service in all aspects of this hotel.very friendly staff with good food and well managed drinks flow (better than most in benidorm )& well maintained building .we stayed they're from 21st june to 24th . As a big group it is hard to keep noise down at times and hotel kept an eye/ear on it and delt with things in the correct way ..you cant argue with that .we do apologise to other guest for sum foul language @ the hotel. Luckily this hotel is an adult only 1 and no kids were hurt in the passing of our faul language. "Remember folks were here for a good time "not a long time " thanks again for a wonderfull stay .back again nxt year if you"ll let us .#benartyfamily

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baldybanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 28 June 2013
Thanks for sharing your opinion after your stay in our hotel.Nos glad he enjoyed it. Your opinions help us to continue working with energy knowing that we achieved our goal: your satisfaction!
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Date | Rating
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English first
Peterborough, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 June 2013

Just got back from 2 weeks all inclusive at the Hotel Levante Club & Spa (8-22 Jun 13). On arrival we were confronted by a stag party of about 12 who had taken over a large area of the bar and pool. Whilst noisy they posed no real problem. However they were replaced by about 20 hooligans who were absolutely disgraceful in their language (every swear word you can think of...and a few others) being bellowed out across the outside pool/bar area, even using a loud haler! No-one could use the pool as these yobs had taken over and continued to throw drinks into it. The bar was similar. All this went on without any intervention of the hotel security staff until there were 2 Spanish wedding reception taken place. Then they intervened but with little effect. As we were leaving another stag party of about 15 arrived and it all kicked off again. Flagrant disregard to all hotel rules and regulations and again no action by the hotel staff.
On a more positive note, the hotel services, restaurant, rooms etc were very good and we could not have asked for more. The staff were very pleasant and helpful. The internet however is woeful with a server so slow. Recommend anyone to use an internet shop in Benidorm. If you do stay, make sure you visit the Benidorm Palace (only 300 metres away) and take a trip to Guadalest, it's beautiful.
We will be returning to Benidorm as it's a fabulous place to visit but unfortunately will not be returning to this hotel because of the stag parties it actively encourages and its inability or unwillingness to protect its respectable guests (who have paid a lot of money for this holiday) from the yob element infesting the hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2013 via mobile

Came back on the 22nd June, after a week holiday at this hotel looking at some of the review before we came I was I bit uncertain, we was very lucky as we came on the Saturday and the stag party was quiet, as I believe it was bad on the Friday night, I do think this should be sorted as its not good for people who are there trying to have a good holiday, I think if they can not behave themselves they should be made to leave or this hotel will lose guests and that would be a shame as this is a lovely hotel,
Well from the time we arrived we was checked in very quickly and the staff very polite, we was in room 1509 it is very spacious, and was cleaned every day with change of towels every day and change of bedding every two days. The bar staff very friendly, from the first meal to the last meal it was fantastic meals from Breakfast full English, omlettes cheese mushrooms and plain, down to cheese, meats, lunch was very good show cooking meats, fish a variety of food and what can I say about the deserts they was just fab, and evening meals was as good as the lunch. All the staff in the restaurant was very good and alway had a smile. we will look forward to coming back . The only down side the Internet was very Poor.

Stayed June 2013
Helpful?
Thank calladam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 28 June 2013
We sincerely appreciate your feedback, we are glad you enjoyed your stay. We are pleased to do our daily work that our clients are as comfortable as possible. We look forward to seeing you again soon. Best Regards
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sharonkitty72
Level Contributor
195 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
Reviewed 22 June 2013

Stayed here from 11-22 June. Booked it in January and my husband then proposed in February. We got married on June 2nd so yay! Benidorm for our honeymoon it was.

We are both 41 and the age range at this hotel was varied. People our own age, older people who in most cases were a great laugh and younger too, everyone really friendly,

The staff are superb, all very friendly (if a little flirty in some cases haha!, 'Hey, I'm married!') but all light hearted a lot of them had excellent English and were very chatty.

Now on to the STAGS, the large group made up of mainly obese middle aged men who stayed from Friday 14 to Monday 17 June should have known better, Foul language, some berk on a megaphone, a chair or 2 over the balcony, drug use in the pool toilets and one of them getting arrested on Sunday evening (not sure what for but definitely deserved). On the flip side, there was a younger non obese group from the Oxford area there the same weekend who were absolutely lovely and no trouble.

The hotel did do all they could to contain the behaviour of the large annoying group as far as I am concerned.

Yes, the large group were annoying but my opinion is that if you are going to let the behaviour of others ruin your holiday (bar if they mug you or beat you up) then to be honest you're better off staying at home if you're that sensitive. To be honest, the odd Pat Butcher/Madge lookalike going topless around the pool offended my eyes but lol....

This was not my first time in Benidorm, but had not been for 4 years. Took some trips to the Benidorm Palace, Terra Mitica (I hadnt been to a theme park in over 20 years but loved it!) and the Arabian Jewels tour which took in several villages up in the mountains where the Arabs had settled. Guadalest is gorgeous!

Food was good - Only complaint was it was too 'British' - Some paella on the buffet would not have gone amiss! Went out one night for some in the end.

2 weddings took place at the hotel while we were there which was lovely, not sure if I was Spanish I'd want to be married in a mainly British hotel with half naked guests cheering you from their sunbeds as you walk to your reception! Looked lovely though and hope both couples were delighted with their day.

Minor nitpicks - The WI Fi was a bit pants and the beds are a bit hard!


Will definitely return though, Charlie the First Choice rep was excellent.

Room Tip: Heard that the corner rooms (ending with 10 or 01) have great big balconies.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharonkitty72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 28 June 2013
Thanks for sharing your opinion after your stay in our apartments.Nos glad he enjoyed it. Your opinions help us to continue working with energy knowing that we achieved our goal: your satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 June 2013

Just returned from a 3 day bonding break with my daughter, a reward for just finishing her exams before University.
From walking into the hotel we knew we were not going to be disappointed - we were right! Very pleasant reception staff who gave us a very swift check in. We had room 2012 a corner room which got the sun from about 3.30 this was great as we could unwind from our day in the sun lying on the 2 sunbeds provided. Very clean and spacious rooms. An excellent well fitted large bathroom, with good quality towels and bath robes. A huge and VERY comfortable bed with GOOD BIG pillows. Having the Tea and Coffee facilities was lovely along with a litre bottle of water each day.
Good AC installed.
The food was very good and varied - the omelettes made for you at breakfast were fantastic - restaurant staff always pleasant. Just one little niggle at each meal there was nobody to check you in for your meal so, we could see no reason why anybody in the hotel or passers by could just come in at meal times and help themselves to food and drink at no extra or no charge at all! Is this normal procedure I wonder?
We did not go to the entertainment as it always seemed to be full! The pool was lovely, plenty of sunbeds most of the time. The Spa was okay but, not as good as some we have been in. The fitness centre seemed well equipped however, we did not try.
Yes, we would visit again and would recommend.

Room Tip: Corner rooms have large L shaped balconies - higher floors are best 19 floors in total. None with re...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DEXBEXNKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 24 June 2013
We appreciate all your comments, both positive and negative that help us constantly improve the service we give our customers. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lincoln
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 June 2013

the hotel itself is pretty good but the last thing you want from a (quiet) holiday hotel is hordes of stag and hen parties ! . we just returned after suffering SIX of them in 2 weeks .and i do mean suffering , what with swearing at the tops of their voices accross the pool and running around at four in the morning in the corridors drunk as skunks one of them from BEDFORD threw a plastic chair off the third or fourth floor , thank god nobody was hurt ! . WE WILL NOT REPEAT NOT BE GOING BACK there in a hurry . pity realy the staff were good and rooms good . food not bad

Room Tip: room204 as all 04s were near lifts which are reasonable
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unionjacklincoln_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 20 June 2013
Dear customer,
We thank you for your feedback because the knowledge of them is the best way to improve the service we offer.
We feel that our service will not achieve the desired quality. We have passed your comments to the appropriate departments so that I can detect failure have.
We regret deeply, not having exceeded their expectations and be assured that we take note of your comments to our continuous improvement.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
clydebank
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2013

this hotel is one of the better in Benidorm food was great porridge some mornings better than I can make all meals normal with good variation entertainment every night roomscleaned every day good swmming pool lots of sunbeds pubs across the road tropical 4 acts every night prices ok the cornerbar if you missed breakfast and for horse betting the irish bar every day 10 minutes frombeach

Room Tip: take any rooms not a noisy hotel my second visit
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  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daviddclydebank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
levanteclub, Director de Relaciones con Clientes at Hotel Levante Club & Spa, responded to this review, 20 June 2013
Thank you very much for wasting two minutes to leave your comments about your stay at our hotel. For us it was a pleasure to share this day with you and look forward to seeing you again soon. Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Levante Club & Spa

Property: Hotel Levante Club & Spa
Address: Avenida Severo Ochoa 3-B | Rincon de Loix, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Benidorm
#21 Luxury Hotel in Benidorm
#34 Romantic Hotel in Benidorm
#41 Family Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Levante Club & Spa 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hotel Levante Club And Spa
Levante Club Benidorm
Levante Hotel Benidorm
Levante Club Hotel
Levante Benidorm
Club Levante Hotel Benidorm

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