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“Modern & clean but food inedible ”

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Flash Hotel Benidorm
Ranked #24 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 30 June 2014 via mobile

I stayed here for one week as a group on 10 hens. The rooms are clean and modern, with some of having two large double beds and some two smaller beds - not sure why?
Being a 4 star hotel we put our dirty, sandy and damp towels in the bath, only to be hung up and re folded by the maid on several occasions! Not impressed.
The pool area gets the sun all day, with limited sun beds but well kept area. However the pool was very dirty with green scum around the edges and lots of floating dirt.
The food - breakfast was ok, lunch a little better but dinner was awful! Bread was stale and even the simple food such as chips and pizza were disgusting. I was asked how my meal was on the first day and when I commented I wasn't happy, the waiter didn't ask me for the following meals. We ate out for 4 of 7 evenings to avoid the food.
A good location, modern hotel but food and dirty towels bring it down to a 2/5 rating.

Stayed: June 2014, travelled with friends
2  Thank adam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this reviewResponded 2 July 2014

Dear Adam,

Thanks for your feedback. We take note about your comments of the towels. We regret you did not enjoy the food, even though our buffet offers a wide variety of hot and cold dishes to suit the taste of the majority of our customers. Hope to see you soon.

Regards

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2,075 - 2,081 of 2,961 reviews

Reviewed 30 June 2014

This is a very modern hotel with modern bedrooms. The hotel is ideally situated -a five minute walk to the beach or less than two minutes to benidorms nightlife, however thie noise could not be heard unlike other hotels in the town.
We were half board at the hotel and we never struggled to find anything to eat and there was plenty and it was all hot.
The bedrooms in the hotel we're clean and had two very large beds. However the air conditioning was not enough and the room often got warm. As mentioned there is no mirror in the room only a full length one inside the wardrobe .
The pool was large enough and getting a subbed was not a problem. Food at the pool bar was limited , but reasonably priced

Room Tip: Rooms that have a sea view are at the front and also overlook the road. Pool view is at back of the...
  • Stayed: June 2014, travelled with friends
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Thank Fiona G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Stayed at the Flash hotel 16th - 23rd June, we stayed at the Flash this year as we liked the look of a modern hotel.
First room allocated hadn't been cleaned, were given another room 2nd floor over looking the pool, rooms are good size basic nothing Flash.
We were half board - Breakfast OK fruit selection poor could be hectic at times, Evening meal was not what we would call four star standard! warm food, poor variety and the wait for trays to be replenished far to long, when asked how long this drew a blank, slow service for drinks here too must do better, wouldn't go half board again.
Hotel bar nice to sit and people watch.
Pool area clean, pool bar slow service, sunbeds plenty may be a problem in height of season
Good location if you want to be in thick of night life, but not for us back in the old town for us next year.

Room Tip: A room away from lifts and stairs
  • Stayed: June 2014, travelled as a couple
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2  Thank BarbieKen6070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this reviewResponded 2 July 2014

Dear customer,

Thank you for share your opinion on TripAdvisor. Regarding the food, buffet restaurant offers a wide variety of dishes to suit the taste of most of our customers. We hope you change your mind and return back to our hotel.

Regards

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Reviewed 29 June 2014

A modern hotel that has the usual Spanish buffet type meals ok but a bit repetitive.
I had a corner room on 7th floor which was excellent quite large compared to what I have experienced in Benidorm in the past. Not keen on baths so the walk in shower was a big plus.The lifts can be a bit annoying but its the price you pay for being on a higher floor. The only negative on the room was the air con not very effective and I would imagine it being rather hot at the height of summer. Would I use the Flash hotel again probably yes.

Room Tip: Rooms on the front appear to get more sun but I would imagine they are a little noisier. Can't c...
  • Stayed: June 2014, travelled with friends
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Thank EmiOli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Just returned from the Flash Hotel June 27th 2014 this is our second visit this time we stayed 11 days. We enjoyed every minute. On arrival we were greeted with a smile and were told the manager had arranged for us to stay in the same room as last year which was nice. We had two queen beds and the bathroom power shower was great the bath was very low so if you have a problem getting in and out of the bath it was much easier. The hotel standard of cleanliness was very high. The rooms were cleaned every day at the same time and were spotless.
All the staff from the cleaners to management were very helpful and any problems they solved them. You could not fault the food hot or cold it was replenish frequently the restaurant did get busy at times but the staff cleared and replace the table setting very quickly so no one had to wait for a table. The best time we found was to go down at 9.30 am then 13.30 and 20.30 .
I enjoyed the theme nights one American and the other Chinese.
There were plenty of beds round the pool just lay in the sun and enjoy the background music to relax you one thing though the water in the pool was cold once you started swimming it was ok

I would like to give all the staff at the Flash Hotel a Gold Star well done Flash

Room Tip: the rooms on the front get most of the sun the patio doors are sound proof but you can't open th...
  • Stayed: June 2014, travelled as a couple
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1  Thank Rosemary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this reviewResponded 29 June 2014

Dear Rosemary,

The best prize for Flash Hotel is to know that you have enjoyed your holiday with us. Thank you very much for your kind comments on TripAdvisor and for choosing us for your vacation again. Hope to see you around here soon.

Best regards

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Reviewed 28 June 2014

Lovely hotel. After listening to people complain about the food all I can say is that they must be very fussy, the breakfast was fine, plenty of choice and they varied the choice.
Pool - bar staff sometimes appeared as if they did not want to be there, not vey friendly which really frustrates me as if it was not for the holiday makers they would not have a job, and you often had to wait. The ladies toilets by the pool had a lot of problems while we were there, a terrible smell and also flooded on at least 2 occasions.
Front bar was great, nice to see that they had really made an effort for the world cup - lovely atmosphere (the entertainment was medioca a little club land....) nowhere near as good as what we saw in Cafe Benidorm and Morgan Tavern.
The entertainment board was put up every day by the pool but we never saw any at all which did not really both us.
Only one key thing which they need to look at and that is the bath towels, they really do need replacing, very hard and worn, other than that the rooms were lovely and no noise from the street.
I would definitely return and have tried to book for my friends birthday next year but they are only accepting bookings for a week, not short breaks which I am really disappointed about - I think they should re-think this...............

Room Tip: The front rooms were fine and we never heard any noise however I suspect that the rooms overlooking...
  • Stayed: June 2014, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
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Thank CousinsCummingsCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

We stayed here for 3 nights at the end of March , lvly clean hotel. Food lovely but restaurent I think could get crowded in high season although I think the dining times are extended to cater for this in the summer months. We did enjoy the sunshine & sat around the nice pool area , pool bar wasnt open . We were on the front of the hotel & could actually see the beach, we watched the Benidorm tv team filming the nxt series at the bar they use for Neptunes . Entertainment ok for time of year. Great hotel front with massive sliding doors , these got closed at about 9pm , temp.did drop at night. Good BOGOF drink offers . Great location for exploring the bars . Lifts sometimes had a mind of their own !! Would recommend this hotel.

Stayed: March 2014, travelled as a couple
1  Thank Lynne42_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this reviewResponded 29 June 2014

Dear customer,

We are very grateful for your comments on TripAdvisor. Hope to see you around here again. Remember you can book directly on our website with the best price. Follow our promotions through our Facebook.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Flash Hotel Benidorm

Address: Avenida Derramador, 2, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 192 Hotels in Benidorm
Price Range: £60 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Flash Hotel Benidorm 4*
Number of rooms: 192
Official Description (provided by the hotel):
Hotel Flash is a new concept of hotel in Benidorm. Live your dream holiday and enjoy the excellent microclimate of the area at this luxury new construction where comfort and design go hand in hand. And now we are an adult only hotel, allowing you to enjoy an even more relaxed holiday. You can come with your partner, in groups of adults, as singles or families if you have adult children. This is a beach hotel that has everything you need to spend a few wonderful days off in Benidorm, but without forgetting the fun and entertainment in our Flash Bar, with live music everyday. We want to provide you with as much fun on your holiday in Benidorm. "Flash Hotel" is an accommodation in Costa Blanca (Alicante) with modern design and new construction located in the heart of Benidorm, one of the most important tourist destinations known throughout the Mediterranean thanks to its beaches and nightlife. ... more   less 
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