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“The flash hotel” 4 of 5 bubbles
Review of Flash Hotel Benidorm

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Flash Hotel Benidorm
Ranked #24 of 191 Hotels in Benidorm
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The flash hotel”
4 of 5 bubbles Reviewed 28 July 2014 via mobile

Hi can't fault this hotel for food it's brilliant... Every meal... Lovely salads.. Full English... All the cereals yogurts pastries diet or full on ... Everywhere is so clean.. Showers are just right.... Air-con could be cooler.. But not to bad...
Would like a ladies make-up mirror..
In room .... Love the fact it's not all inclusive .... Real drinks real food and no noisy kids... Luv kids.. Just wanted a quiet break.... And got it...
Absolutely Brilliant xxxxx

Stayed July 2014
Helpful?
1 Thank Elaine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (824)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Falkirk, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 27 July 2014

Arrived at the Flash Hotel at 7pm to be told there was a problem with the air conditioning so we would have to be put in the Rosamar hotel for one night, not happy after travelling all day you just want to get settled into your room. Was told to come back next morning and there would be a room for us, on returning there was a lot of people leaving so was a bit suspicious that something wasn't right. Once settled we headed to the pool and got speaking to others who had been put in the Rosamar as well, seems this had been going on for a couple of weeks which lead me to think that they are over lapping the bookings and this was confirmed by one of the staff at the reception who just laughed when this was put to him. Food was terrible, the choice was limited and had to be heat up in a microwave before you could try to eat it. Pool bar staff need to get training on how to deal with people. Hotel its self is lovely just let down by its restaurant. We never got toilet rolls in our room either. Air con is rubbish.

Room Tip: Rooms look over the main road to front and you can watch the world go by or the back ones look over...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank jimmy014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this review, 6 August 2014
Dear Jimmy,

We regret incidences when you got to the hotel. We have carefully read your suggestions and we will try to improve our services. We hope to visit us again. Remember you can follow us on Facebook.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prestwick, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

Having stayed for 8days in the sweltering heat, air con was inadequate, lifts not the best as used stairs most of the time, food probably worst ive tasted in a 4star hotel, lack of choice & bland.simple thing like paella was non existant, come on your in a spanish hotel, fresh fruit was very basic, not even a strawberry in sight.a bit rediculious you had to pay for wifi & safe was 20€+20€ deposit so 40€ out of pocket the minute you check in. no balcony lights on at night..would not stay at this hotel again as didnt come cheap & didnt live up to its expectations, only thing had going was very central location.forgot to mention blonde girl at poolside bar needs to be taught some manners as not very pleasant & at least needs to try & smile...

Room Tip: Rooms at poolside are quieter as rooms to front face onto main road.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank marydoll74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this review, 27 July 2014
Dear customer,

We are sorry that our hotel has uncovered your expectations. We always hear the criticism, even though many customers congratulating us for the good service that we offer. We'd love to see you again.

Reagards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumfries, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

This was an excellent hotel to stay at. When arrived late at night no room available due to air conditioning not working first floor.were put to Rosamar for night but this totally didn't upset me as only less two mins walk and glad to get bed night. The receptionist was so pleased I didn't cause a fuss and was so nice. We were with friends but was ok as would get room am and hotel also organised with dinner even though it was near midnight. We went to flash next am and got our room on fourth floor but was ok as not too many stairs climb. Don't do lifts.i did my usual when on holiday and had fun and laugh with staff and waiters. I always spoke them and had them smiling. I would always speak when saw owner and manager and was surprised on third day that he said I was in room 402. I went back to friends and was bit baffled but knew I had done nothing but why when 12 floors remember my room. That evening on return room the staff had delivered a tray with champagne and ice and a beautiful presented tray fruit with some chocolate.also was a certificate with my name Mrs Wilson thanking me for my constant and lovely smile. It was so nice I was so touched never had this on holiday before. I went that evening to thank manger and he said it was as I was nice with staff and I obviously had an influence on way people felt while working. It was really nice and I loved this hotel so clean and staff very friendly and helpful.on arrival too we were upgraded to full board from half board and two for one drinks. A great holiday and will def be back so clean and good food. Regards liz from scotland. Be back next year. My friend enjoyed too xx

Room Tip: Pool view lovely but also front hotel as can see activity on street front people walking and enjoyin...
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this review, 27 July 2014
Dear Peter,

Thank you very much for your review. We like to know that you enjoy our hotel. Hope to see you here again soon. You can follow our news on Facebook.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumnock, Scotland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 24 July 2014

After having mixed emotions of our visit last year, I gave The Flash another go, partly down to the great location and the fact our room was for two this year (see last years review.....)

Before booking, I had contacted the hotel, going over the issues i had last year & was asured all would be well this year.

We had two rooms (315 & 317) from 2nd July, 'til the 10th. On entry, rooms were spotless. Nice low floor, pool view & working aircon as requested. William on the reception greeted me & confirmed all my wishes were fulfilled.

Aircon is not super cool in this hotel i am afraid, but it was better than last years attempt.

Maid service is either red hot, or not i am afraid.

Day two we were left with just one bath towel, so off I go to reception & find William on duty. He could not believe they had messed up on the towels, as they had been warned to take extra care! Day four ZERO towels left!!!

I did not react well, just let me put it out there......
The maid was still on our floor, so i went for her to show her, she had left me no towels & then she tried to bring just the one in???? So again I tell her two & off to reception i go..........

William was once again on duty, he radioed straight away, i don't. Speak Spanish, but i reckon someone got their ear bent over it. Very apologetic, but out with him going to my room each day, i could not expect him to do anything further. I did get the feeling our room was getting checked each day after this, as our curtains kept getting closed for us. I assumed it was my wife, she assumed it was me. We only spoke about it earlier & discovered it was neither of us.

My daughter & sister-in-law's room faired slightly better than ours, no toilet rolls left on two occasions (when nothing on the holder) & no towels left for them on one occasion (day 6 I think)

The pillows are still hard work, I did ask reception for some extra ones, small pillows, which arrived in no time. But these small pillows are only a few inches shorter than the large ones...... But we got ourselves sorted out, not super comfy, but better.

Restaurant was once again OK, without being either great or poor. Staff were much, much better. The good ones from last year were still there, plus some new friendly & polite faces.
Food in general was good, my sister-in-law did get a piece of raw chicken, which put her off meat for the rest of her holiday. Plenty theme nights as well.
Still paper napkins mind you, anyone else find that strange for a four star??

Pool area, was poorly looked after in my opinion, plates/cups from the snack bar would sit for hours on end. It was a lot busier than my trip last summer, bit noisier as well, but very little to upset anyone I would say.

Free Wi-Fi in & around the bar area only, just ask the bar staff for a code (changes every day) if you are not stopping in for a drink. If they tell you it is on the receipt, just say you are a resident. One member of the bar staff felt a little reluctant to give my sister-in-law the code one day mind you. But when I went, I got it without a problem.

Wi-Fi was about 20 euro for a week, which wouldn't break the bank I suppose, but other hotels we went for a look at (for future stays) offered free Wi-Fi throughout their hotels. Does the Flash 'need' that extra 20 euro ????

As we had a later flight for our return home, I enquired about a courtesy room for a shower before I left. I was told the Gym had showering facilities we could use & towels could be got from reception. They failed at that point to say it was 2 euro to hire & 10 euro deposit!!
Threadbare towel, you (well you are supposed to get towels) every day of your stay, so why charge on your last day??

The facility in the gym was very poor. No changing area, massive wet room, no hooks/bench for clothing. Had to keep putting the water off, or I was going to soak my clothes. Again, a four star??? Not in my opinion.....


Sorry, but I can see nothing that would want me to go back. Almost good is not good enough in my view. Such a shame.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank bigrabcree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this review, 27 July 2014
Dear customer,

Thank you for your extensive review and for return once more to Flash Hotel. We regret you did not enjoy at all with us. We take note from your criticism to try to improve our services. We would like you to come back again.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 July 2014

This hotel was very disappointing not only with the food but the overall service. I only went to breakfast twice in 10 days and ate anything solid in the evening 5 times. The general standard considering it is a relatively new hotel was very poor. Towels were not changed daily and the bathroom and floors were not cleaned at all during my 10 day stay. The restaurant staff were unhelpful and rude to such an extent that I would rather stay in a 3 star next time I visit Benidorm. The evening entertainment in the bar was substandard and there was no daytime entertainment at all unless you count the sun reps and 2 people getting large snakes and furry animals out of boxes around the poolside entertainment. not recommended at all.

Room Tip: Don't go
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Suzannevictoria17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlashHotel, Community Manager at Flash Hotel Benidorm, responded to this review, 27 July 2014
Dear customer,

We regret that you did not enjoy your holiday with us. We will inform human sources responsible about your comments of the staff. Regarding the food, buffet restaurant offers a wide variety of dishes to suit the taste of most of our customers. We hope you give us another opportunity to show the good service of our hotel.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

just back from a week at the flash....soooo enjoyed ourselves.All the staff are so helpful,especially the restaurant staff,food is good and we had no problem with choice.avoid the food poolside though,not great at all,and the blonde at the poolside bar is straight from the nazi charm school.we had room 1201,a great view and lovely room,but the aircon almost non existent on the upper most floors,we were ok but if you like it cool a lower floor may be better.the pool was a lovely temperature but be advised,no inflatables allowed .Also,long trousers are a must for fellas for dinner,however bikinis and shorts ok for women....go figure.Drinks at the bar are cheap enough and the location is spot on.Was getting busy as we left though and not enough sunbeds for all,need to be poolside by ten am or so.All in all,we would def go again,this hotel is not far from perfect.

Room Tip: 1201 has great view,but air con not great.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank waynesworld1666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Flash Hotel Benidorm

Property: Flash Hotel Benidorm
Address: Avenida Derramador, 2, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:4 star — Flash Hotel Benidorm 4*
Number of rooms: 192
Official Description (provided by the hotel):
Hotel Flash is a new concept of hotel in Benidorm. Live your dream holiday and enjoy the excellent microclimate of the area at this luxury new construction where comfort and design go hand in hand. And now we are an adult only hotel, allowing you to enjoy an even more relaxed holiday. You can come with your partner, in groups of adults, as singles or families if you have adult children. This is a beach hotel that has everything you need to spend a few wonderful days off in Benidorm, but without forgetting the fun and entertainment in our Flash Bar, with live music everyday. We want to provide you with as much fun on your holiday in Benidorm. "Flash Hotel" is an accommodation in Costa Blanca (Alicante) with modern design and new construction located in the heart of Benidorm, one of the most important tourist destinations known throughout the Mediterranean thanks to its beaches and nightlife. ... more   less 
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