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“Ignorant Manager & Staff would not recommend one to avoid”

Ray's & Duke of Wellington.
Ranked #121 of 891 Restaurants in Benidorm
Certificate of Excellence
Cuisines: British, Pub
Restaurant details
Reviewed 6 October 2013

After market day all four of us went to have drinks and a meal at Rays & the Duke of wellington, the table was dirty as was other all round us, so we sat down and waited for it to be cleaned before ordering, along came the manager started to clean and split a drink all over my trouser left from a previous customer, i look up at him and he turn around and SAID THAT'S WHAT YOU GET FOR SITTING AT A DIRTY TABLE, no apologia nothing he just walk away, my partner challenged him and a little argument broke out, but still he said it was our fault for sitting there, he was rude, arrogant, and every body was listing to him (did him or the place any favors), at this point i decided to leave to go back to hotel and change, we walk out, but my partner was not happy so we all went back, and had another talk with this so called manager, after a long confrontation he did give us a free drink, by this time people all round were talking about what had happen and could not believe his attitude, whilst this was going on another table had been waiting for over 15 minuets to have their table cleaned, they once again approach the girl WITH DARK HAIR and ask for it to be cleaned so they could order, she replied "you will-just have to wait till i am ready" we all were shocked, if in Benidorm again never if i was dieing of thirst go this this place, this is what they fail to realize we tourist do return and tend to go back to the same place that we enjoyed on previous visits, they need to keep this in mind

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2  Thank Singer1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 - 137 of 140 reviews

Reviewed 23 August 2013

Ate here a few times. Nice service from the little blonde lady, but the woman with the brown hair could have at least smiled whilst serving and actually looked like she was listening to you, at least try and look a little happy.

Food was average, nothing more, nothing less.

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Thank 26vicky02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

Whilst on a family holiday in Benidorm we decided to venture to the duke of wellington for a traditional roast dinner with all the trimmings..... It appeared, a frozen beef ready meal...still frozen! The mash if you can call it that was just a pool of slush, the roast potatoes were still frozen, it was tasteless and covered in way more gravy than required! I sent it back, a new one came back out which had been nuked in the microwave far too long, Needless to say the meal was left, absolutely disgusting and will not eat here ever again! Why advertise a traditional lunch when its a frozen ready meal from a packet! The staff weren't concerned at all!!

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Thank Abbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

Situated near sunday market. Food was same as back home and good (but not great). Worth a visit. Will try cod and chips later in the week

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Thank SR240560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
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Thank lidia130304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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