This is the first time we have been to benidorm. The hotel is well placed to access the old and the new town easily. We were celebrating our 35th wedding anniversary and were presented with a lovely celebration cake on the first night along with a bottle of cava, this was a lovely touch and very appreciated. there was an ample range of food types to accommodate everyone and the staff in the restaurant were very attentive and friendly. the pool is cold but very clean as are all the toilet areas indoor and outdoor. On Mother's Day all the mothers were presented with a lovely gebera which was also lovely.
On the down side the walls appear thin and street noise and people snoring could be heard as well as TV noise. We spoke to others in the hotel who were at the back of the hotel they also heard there neighbours. some of the bar person ell were magnificent especially Ricardo who was outstanding and clearly liked his job, nothing was too much trouble to him. Others were less impressive. On one occasion I had to ask for our table to be cleaned as the waiter was going to put drinks onto a very dirty table. He was not impressed and did not hide it. I also along with a few others stood at the bar for a drink and three others were served then the waiter disappeared and another guest told me he was out the side for a cigarette. The hotel at that point wasn't particularly busy and waiting staff didn't appear hard pressed. Another waiter was on the phone to his family and kept my husband standing waiting for ages while he chatted. reception staff helped me when I had problems accessing Wifi but it was a daily hastle maintaing access to wifi. the young girl with the long hair on reception was brilliant she helped us print off our flight tickets. Although there was a festival on on the Thursday reception staff told two ladies there wasn't a festival on even although we had been out that day taking pictures of the people involved who were dressed up in national dress and they processed through the streets carrying flowers.
Overall a good Hotel which could be improved on. I feel guests are afraid to be honest in their comments because of the robust and at times defensive stance which is apparent in the managers comments following each review. We booked this Hotel because of the Trip advisor high scores but because of our experience I am reluctant to just go on trip advisor percentages. We will not return.
- Official Description (provided by the hotel):
- Conveniently situated in the centre of Benidorm the modern Hotel RH Royal provides all the peace & quiet of a comfortable, hospitable hotel which is exclusively designed for adults. The Hotel RH Royal offers its guests a peaceful atmosphere and personalised service. Spacious exterior-facing rooms with large balconies all equipped with a 33'' led HD TV, hair dryer, free Wi-fi & mini bar. Restaurant-buffet serving a wide range of International & Mediterranean cuisine. Modern & comfortable lounge bar/salon to relax whilst enjoying your favourite drink. There is also an Internet corner located in the bar area. Spacious pool area with sun beds to take in the sun and relax, solarium and outdoor jacuzzi (from May). In the terrace area you can make the most of the night time shows, dances and entertainment during the summer months and to stay in shape during you holiday: Free sauna & Gymnasium. ... more less
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- Also Known As:
- Royal Hotel Benidorm