We stayed at the Hotel Benilux Park just over £500pp for a 11 night holiday in August 2013. The initial let down was from the tour operator - Thomson.
When we arrived at the Airport we where placed on a mini bus with a driver who spoke very little English and was having a conversation on his mobile while driving erratically. No holiday rep was present so we had no idea about transfer times, welcome meetings, or about the local area. This was pointed out to the representative who finally appeared later in the holiday, she was apologetic.
When we arrived at the hotel, we where impressed by the lobby area and where greeted by a very friendly receptionist called Paqui. We paid a deposit and nominal fee for air conditioning, TV (which we didn't use) and the safe.
We was in room 123 on the first floor.
We was given the key card, and made our way to the room. The corridor to the room was very drab with worn out carpet - we got to our room and entered. On initial inspection all appeared clean and we presented. The air con worked well, we had a twin room with a balcony over looking the pool and a bathroom with WC, and shower over the bath.
After we unpacked and sat down, naturally taking off ones shoes I noticed we had filthy feet - on close inspection the floor was covered in grains of sand and was generally not very clean.
There was considerable dust on the tops of units, doors and other areas in the room.
We then noticed the noise from the entertainments room - naturally on lights out you can here a lot more - this area of the hotel is very noisy and the entertainments go on until very late - avoid the first floor - especially if you have children who need a good nights sleep.
The wardrobe door was hanging off and one of the twin beds was very wobbly - the hotel fixed the bed, however the wardrobe door remained broken.
The ding room its self does not have enough seats causing huge queues - I think the main meal time of 7:30pm is far too late, and would recommend opening at 6pm until 9.30pm for dinner instead of 7.30pm-9.30pm, as everyone wants to eat at 7.30.
The meals where interesting - breakfast, very good, a variety of pastry's, cereals, cakes, cold meats and full English. All hot and tasty.
Lunch - hit and miss, had salad most days and the hot buffet was not very appealing unless you like chicken nuggets or weird looking meat in a mystery sauce.
Dinner. Generally good, however as previous posts the hotel used a lot of products again from lunch - one evening there was a paella which had the lunch veggies placed on top. Again salad and cold meats where the best option. The "Mexican" night made us laugh especially as the Chilli was simply a Chinese style curry with Rice! All be it very tasty. Must point out Sonia the waitress is brilliant. Friendly and speaks excellent English - she is an asset to the hotel.
Pool area. A joke, small area for too many loungers - you will be told off by management if you place them on the grass - however on the tiled area there simply isn't enough room to move with them all in use without it being rammed and tricky to move about. This need to be rectified by the hotel as it's quite dangerous at times - especially when children are running about.
As in may hotels guests queue for over an hour to get the best spots by the pool. (Pool opens at 9am until 8pm)
We used the local beach - 5 minute walk, 12 euros a day for 2 loungers and a parasol. Prefect and stress free, with toilets nearby.
Bar. Very friendly service - try the Irish coffee. Very tasty! Bar itself clean and modern with free WiFi - Get code from the Bar Man.
All in all, the hotel is OK, we wont go back and Benidorm itself in our opinion is a big grubby and very over crowded.
Hotel: + Good Location, Good Hard Working Staff.
Hotel: - Poor maintenance, Meal times poor, Noisy bedrooms.
Area: Grubby and over crowded, however excursions to the Guadalest valley is excellent.
Try the Mojito bar in the old town - excellent service, clean and very friendly! Amazing views.
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- Also Known As:
- Benilux Park Benidorm
- Hotel Benilux Park