We had the misfortune to stay at the Belroy, on our arrival, the unhelpful receptionist informed us that she did not have a booking for us. I had booked our stay through Air miles . I did have the booking conformation, but she did not seem interested in the document, she dismissed this, and the document had a paragraph on it for the hotel to contact Air miles if there was a problem, she again dismissed this request, stating she was not phoning abroad. I had to phone myself, and after 20 mins on the mobile Air miles advised that all was sorted with the hotel, they did not access the correct booking agents website to retrieve the booking.
I have stayed in various different hotels all different star ratings, but I have never encountered unhelpfulness staff attitude like I did with this hotel.
Rooms were okay, food very poor, other staff were also not friendly.
My advice is don’t pay for this over-rated hotel, there are far superior hotels in Benidorm a lot cheaper with more friendlier, helpful staff.
- Official Description (provided by the hotel):
- Belroy Hotel has a privileged location, only 50m from the Levante Beach and 200m. from downtown Benidorm. The hotel has 125 spacious rooms completely refurbished in 2006 with the latest design. Facilities: indoor and outdoor swimming pool, gym, sauna, buffet restaurant, a la carte restaurant, car parking, free wireless internet access, air conditioning, safety boxes, minibar, satellite TV, room service, and 24h front office service. ... more less
- Reservation Options:
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- Also Known As:
- Belroy Hotel Benidorm