Went as a family group for 2 weeks on the 20th of July. 9 of us stayed there in 3 separate rooms. 2 groups got pool views and my group got the back of the hotel which had no view. I suppose two out of three wasn't bad. All the rooms were the same size that we were put in, they managed to squeeze four beds in a room that was obviously meant for two. since the children were 15 and 17 it was far too small and they had paid full adult prices.The sunbeds were all taken by 8am every morning even though the staff had put up signs to stop this nobody took any notice. The Jacuzzi area on the roof of the hotel was great but for some reason only opened from 10am-1pm. There is only one lift and it was passed its best. It broke down when 5 of us were in it and we were stuck for 25mins until they got an engineer to fix it. This was awful as it was so hot! the staff did bring us water. We were told that only 4 should be in the lift at one time. However no signs to say this, then when I was in the lift and I tried to stop more than 4 on 2 occasions I had the lift door slammed in my face. There was a lots of groups of young lads that did make a lot of noise, they were told by staff on numerous occasions and threatened to be evicted. These were all the down sides! Overall very clean the food was excellent and the staff superb. If there was a problem they did there best to solve it as quickly as possible. They were all very polite and considering all they had to deal with they were tested to the maximum. The location was great few mins walk to the shops bars and beach. I often go to Benidorm and had gone to check out the hotel when I was there in Feb and at first appearance it did look awful and we had discussed changing hotels as we had already booked, but overall i was pleasantly surprised.
- Official Description (provided by the hotel):
- Situated in the heart of Benidorm, in a large commercial area with all kinds of shops and services around. Levante beach is just 300 meters away and halfway have a taxi to get around town without having to take the car. The hotel has spacious gardens and solarium, ideal for family holidays. ... more less
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