A group of 4 of us 2 couples stayed at this hotel in early September 2013, This is the second time myself and my wife have stayed here and my sister and her husband have stayed here for the last five years running.
On arrival on Sun 1st at 1.15 in the afternoon we were told our room was not ready this happened the year previous as well and watching others arriving it seemed as though no one’s room was ready anyway at 2.30 we were given our room keys number 3111 which was a lovely room overlooking the central courtyard nice and quiet no complaints at all, apart from our last night which was a Saturday there was a wedding on and the reception was directly under our room and it went on until 5am next morning.
This is a fabulous hotel maybe a little further from town centre than you would like to be but we knew that so again no complaints. Cleanliness is second to none there is always someone cleaning something. The main pool area is good the spa is very good as are other communal areas but there are a few major let downs.
Will begin with the food, well the word that springs to mind is rubbish we were on a half board basis as we were the year previous now the food was not good last time but reading reviews on the run up to our holiday and manager’s comments we were led to believe that a new chef was in place and the hotel team were working hard to improve, well it has not improved it’s still as bad and if I were in charge the head chef would be long gone. Everything looks very good and don’t get me wrong some things were ok but for instance the bacon for breakfast was like eating the sole of your shoe after being immersed in oil, the various flavours of fruit juice from the machine all taste the same, sausages taste of nothing thank god for hp sauce, I even tried the churros and chocolate one morning and I have never had it like that before it was the nearest thing I got to fried bread all week and the chocolate was like water so if they cannot get a traditional Spanish dish correct then what hope is there.
Evening meals were much the same you could see people going along getting to the end and thinking what am I going to eat and just putting enough on the plate to see them through and maybe like us find something decent later when you are out and about. I personally love soup and I thought great every night there are two different types to choose from vegetable, minestrone, onion, tomato, to name a few so why do they all look and taste the same maybe because its packet powdered soup that’s why. Surely a top chef in a four star Spanish hotel can come up with a dessert a little more interesting than a big bowl of custard covered in a layer of packet biscuits. Anyway I think by now you get the idea about food if you want to eat boring tasteless repetitive food then this is the place for you.
The other thing I was really annoyed about whilst staying here was that the adults only rooftop sun terrace closed for the season the day we arrived, now last year we stayed here a week later and the terrace was still open when we went home, when my sister asked the manager why it closed earlier this year he said its end of season so unless the Spanish seasons change every year then I think that was just a poor excuse. After being pushed a bit more on this the manager did say in the end it was down to manpower, so I wish he could explain why on various nights at the outside entertainment area and bar when there were only a dozen customers why you would need 6 staff standing around chatting with each other and doing nothing surely it would be better to use that unused manpower maybe on the roof terrace by day.
These comments are just my personal opinion of course so it is up to you what you believe but we will not be returning to this hotel until the issues have been addressed and my advice is go room only and eat out there are wonderful places to eat either just along the street or all over Benidorm all very good value.
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- Also Known As:
- Hotel Deloix Aqua Benidorm
- Deloix Aqua Center Benidorm
- Deloix Hotel Benidorm
- Deloix Aqua Center Hotel
- Hotel Deloix Benidorm