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“This place is awful” 1 of 5 bubbles
Review of Queens Hotel

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Queens Hotel
Ranked #80 of 191 Hotels in Benidorm
London
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“This place is awful”
1 of 5 bubbles Reviewed 29 May 2014

Lovely staff who checked me in, but I lasted around 5hours before I had to check out and move to the Cristal Palace hotel:
The room I was put in was an absolute state: (pictures added)
Greasey marks all over the walls
Ceiling was rotten in shower
Television didn't work (the lead didn't reach the socket where it was mounted on the wall)
No bed head, just a very worn and dirty wall.
Lampshade was missing and light fitting broken
Previous guest had left a message written in the dust of the cupboard :)
Disgusting tea/coffee tray and smelly kettle
Cottons buds on floor in bathroom and bin not emptied.
There was no hot water from the moment I arrived to the moment I walked out, when I did give in and have a cold shower - the black towel is the result of leaving it on the floor in the bathroom.
I would never step foot in here again, if the bedrooms are like this - imagine what the kitchen and cellar are like!!!
AVOID LIKE THE PLAGUE

Room Tip: Any room - just in another hotel!
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  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank adagil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Front Office Manager at Queens Hotel, responded to this review, 27 June 2014
We are very sorry that we totally failed on this occasion. You certainly should not have been given the room you were allocated as it had not been in use for some weeks following a flood. The hot water was off. Whilst we are of course a basic guesthouse, your experience was unacceptable and is not our usual standard. We have a very high return rate of guests who enjoy our low cost and central location. Sorry once again that we failed this time.
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452 reviews from our community

Traveller rating
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    70
See reviews for
24
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Huddersfield, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

Looking back over the recent reviews, there was only one negative, the rest very positive. I have stayed at the "Queens" many times, seen different management and owners come and go. It has always been a friendly place, accommodating and well worth staying, either as a base or "half board".

If you want 5 star accommodation, dont come to the Queens. If you want character, clean accommodation, great staff, good food just book as I do.
I don't want to appear over enthusiastic........I just book for 3 stays a year, 2 weeks per visit, nothing more can be said........cept just waiting for my dates for 2015.

Thanks Royal Queens Old Town Benidorm... see you in September 2014

Room Tip: Over looking the square, is where I prefer, however can be a bit noisy, around trhe back, can be noi...
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  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 22 May 2014
Wendy, thank you for your honest appraisal of the Queens we hugely appreciate your feedback and as always it is a pleasure to have you stay with us.
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London, United Kingdom
Level Contributor
282 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

Really really enjoy the drag show last Tuesday night. I was there with a friend and I have to say I found it so entertaining. I myself do drag in Ireland and loved how they did a lot of local Spanish music. Defo worth visiting and will recommend to people. Dusty is brilliant.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hallie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 21 May 2014
Great you enjoyed the Drag show at the Queens and the Spanish flavour of the show. Always good to get positive feedback from a fellow Drag Artiste!
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Brighton, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

I have stayed here now ... Several times since September 2013 Always find it a very Good Deal and the rooms are clean and Kept that way every day.... All the Staff and Luis the Manager is doing a great job at making the Evenings and the Show a great place to be in the Old town... also very near all other old town bars etc.... Great deals to for a few days and much longer... Patrick J. Lynch, Brighton, uk

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank PatrickJLynch1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 21 May 2014
Thanks for taking a moment to write a little review of your experience at the Queens (again). As you say we are working hard to make the Queens a great place to enjoy an evening in the old town. See you again very soon.
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Portsmouth, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

i stayed at the royal queens hotel from the 30th of april until may the 8 2014 it was very nice freindly staff nice clean rooms basic but cleani had a small balcony on the sixth floor with a loverly veiw of benidorm i had room only so i didnt try the food only to complaints i had only one very spotty itv 3 channel on my tv and the shower head needed descaling otherwise very nice i will stay again

Room Tip: ask for a room on the sixth floor with a balcony facing the sea
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  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank robsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 15 May 2014
Thanks for taking the time to write a little review of the Queens. We are pleased you enjoyed your stay and had a lovely time, but have noted your comments on the shower head and fuzzy ITV. We unfortunately have ongoing problems with the UK TV signals, which are sadly fuzzy at times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

I've just returned from a weeks stay in the Queens, 26/4 to 3/5 with 7 other lads and I have to say that the hotel, while not being a 5 star (it doesn't try to say it is guy's) is fantastic value for money, we all had a double room each, for a few euros extra per night. The rooms are basic, but come with t.v.(with English channels) air-con tea & coffee making facilities, are spotless, and are cleaned every day, with fresh towels and sheets.
The bar has a good range of drinks, at very reasonable prices, and even managed to stock a case of Holsten Pils for one of our party as I requested in an e-mail.
I found that all the staff from David, the reservations manager, Luis, the owner, the bar staff, the chef, (I can heartily recommend the large full English breakfast), cleaners, and the night porter, (that lad earned his wages, he must have the patience of a saint) were all brilliant and went out of their way to make sure you had a great time.
All in all, I can't wait to go back, it's just a shame I cant get back until next year, but there is no doubt in my mind where we will be staying, the fantastic Royal Queens Hotel.

Room Tip: I had room 70, nice big balcony, so does room 71
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonygkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 15 May 2014
A huge thanks for your positive review of the Queens. It was a pleasure to have your group stay with us. The whole team work hard to ensure that guests can do what Benidorm demands, to kick back and enjoy a relaxed low cost break that will not break the bank.

As you say we are not 5 star but offer simple clean rooms, a wholesome English breakfast and drinks at the right price! It is always hard to please everyone all the time, we are glad that your group were happy and that you will be back again next year.

Contact as as early as possible so that we can ensure that you get the same double rooms again and order the beers you want too! Thanks again for taking time out to write your review.
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Brighton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

This is my third stay at the Royal Queens Hotel. I find the hotel to be very clean and there is always something going on here. The staff are all very friendly, and they will go that extra mile to make your stay very special.The food is always fresh available and well presented.The whole deal is excellent value for money.

Room Tip: I phoned from the Uk to book my room two days before I arrived.
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  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalQueens, Guest Relations Manager at Queens Hotel, responded to this review, 15 May 2014
A big thanks for your lovely and positive review of the Queens. Great to have you back for a third visit. We all do indeed try to go the extra mile to ensure the rooms are clean, the food is fresh and that guests come back. Many do! Glad that we were able to offer you a suitable room at short notice, we look forward to seeing you again on your next trip to Benidorm old town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queens Hotel

Property: Queens Hotel
Address: Placa Constitucio 5 | Old Town, 03501 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Room Service Wheelchair access
Hotel Style:
#19 Best Value Hotel in Benidorm
#33 On the Beach Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:2 star — Queens Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
A budget priced Hotel in the centre of the Old Town of Benidorm. At the top end of Tapas Alley. Facilties open to Residents and Non Residents. ... more   less 
Reservation Options:
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Also Known As:
Queens Hotel Benidorm

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