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“Our experience wasn't the best...”
Review of SH Ingles

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SH Ingles
Ranked #59 of 98 Hotels in Valencia
Reviewed 20 May 2014

Don't get me wrong, this is a lovely hotel which has the potential to be a 4 rating as it's a lovely looking hotel in a great location. However...

Our experience with regards the customer service and the paper thin walls however clouded the limited stay we had in here.

On check-in the staff behind the counter struggled to break into a smile and looked like they couldn't be bothered to do the simple process of giving us a room. We shrugged this off and went to our room. Which was decorated lovely, but our first problem with regards the paper thin walls came to our attention. When someone rung for room service or the front desk it was as if the phone was in our room! Then the second and quite disturbing instance happened. In the next bathroom the guest had obviously had something which didn't agree with his dietary requirements and upset his stomach. For hours on end we heard this poor soul struggle through the night eating into our sleep! Add this to any movement echoing around our room and it wasn't great to say the least!!
We tried to order room service when we realised we wouldn't be getting any sleep, and to our shock nobody bothered to answer. To make it all the more annoying we could hear the phone just ring out!
Then on check out the staff hardly improved from our check in, leaving us quite disappointed and unimpressed with our stay sadly.
Due to our bad experience I would take marks off the rooms due to the thickness of the walls.

  • Stayed: May 2014, travelled as a couple
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2  Thank johnmc14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 - 148 of 626 reviews

Reviewed 19 May 2014 via mobile

This hotel had good reviews on Trip Advisor and didn't disappoint. A great location - right around the corner from Plaza De La Reina and the cathedral. It was clean, the rooms fairly spacious for a Spanish City hotel, and quiet at night. And a really affordable price.

The hotel reception staff we're very helpful. My only criticism is that the breakfast buffet wasn't brilliant and the coffee machine was on the blink - my latte was just sugary warm milk!

But I will definitely stay there again.

Stayed: May 2014, travelled with friends
Thank Amandabuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

I have stayed in this hotel several times and this time I see so much improvement. The breakfast room is light and airy and has a good selection of foods. The staff are friendly and helpful. Even though the hotel was full, they were able to change my room to a quieter side. The hotel is in a very good part of the town, near to all shops and places to see.

Room Tip: Rooms at the back and side are a little quieter, but the hotel is on a main street with traffic and...
  • Stayed: May 2014, travelled on business
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Thank Anitawatsdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

Booked in for only one night with some friends and we all found our rooms very nice. There is a handy bar and restaurant on the ground floor which extends over the pavement. Overall good rooms and facilities. Would book again willingly.

  • Stayed: May 2014, travelled with friends
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Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Staff is very cold and unfriendly. They checked us in without explaining where the room/lift/breakfast was etc without giving us any sort of info. The room is large yet not sound proof at all so could hear all the noise. Internet was very bad as well could not search one single page without yelling as the signal kept going. Breakfast was included in the hotel rate but the food was of a very poor quality. The only good thing about this hotel was its location and its cleanness but a part for this, very poor old dated hotel.

  • Stayed: April 2014, travelled as a couple
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1  Thank MariLondra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

I was failed by booking.com to pay 330 eur for a 90 Euro room, because of price pressures from visitors to a football game in town that night. The hotel asked for 100% refund for cancellation upon booking (no waiver until 3 days from arrival date as commonly used). It had to be a red light for me. But I trusted booking.com. never again. Dont trust booking.com on such issues as they do not show the room prices over time but only for the date you ask for.
It is a poor 3 star hotel that needs face lifting. nice location but that is the only good point to say. bad continental breakfast. poorly maintained room. single and slow elevator. and they gave me 3 Euro discount vouchare to come again. it has the mentality of taking advantage of foreign tourists. Never again. save yourself from my experience.

Room Tip: room with a terace
  • Stayed: April 2014, travelled with family
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Thank aviv b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

We stayed a couple of nights in this hotel and it is worthy. It is downtown and conveniently located, just 2 minutes away from the cathedral and Plaza de la reina. The hotel is not expensive at all and it keeps an early XX century atmosphere. The rooms are good size and there is a bar and restaurant. We did not eat at the restaurant but have drinks at the bar and staff were helpful and polite as well. People are nice and helpful at all times. The only problem is that it has no parking or an agreement with a close one

  • Stayed: April 2014, travelled with friends
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Thank belenlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SH Ingles

Address: Calle Marques de dos Aguas 6, 46002 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Business Centre with Internet Access Restaurant
Hotel Style:
#17 Family Hotel in Valencia
#31 Romantic Hotel in Valencia
Price Range: £73 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SH Ingles 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Sh Ingles Hotel Valencia

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