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Matt

Super excellent

5.0 of 5 bubblesReviewed 4 weeks ago
Super excellent and friendly service. Chic lobby bar — great place to meet up with local friends. Well appointed and very comfortable rooms. Central location. On a lovely plaza. Among the very best hotels that we’ve ever stayed in —anywhere.
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this review
Responded 3 weeks ago
Dear RanchoMirage2,

First of all, thank you so much for selecting Only YOU hotel Valencia and for sharing your feedback on Tripadvisor.

I want to express my most sincere gratitude for considering Only YOU hotel Valencia as one of the best hotels that you have ever stayed in! We are extremely happy to hear that you enjoyed a wonderful stay with us and we hope that all our love and way of "taking care" of you, made your experience even more special.

We would be more that happy to get the chance to welcome you back at our hotel very soon!

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (571)
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Traveller rating
502
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All reviews jose enrique guest experience manager premium double room favorite hotel every member of staff hotel bar outstanding hotel bottle of champagne muchas gracias restaurants and shopping house keeping upon check top floor i highly recommend this hotel well located hotel room service fantastic stay
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13 - 18 of 571 reviews
Reviewed 13 May 2024

The hotel is fabulous and in a good location. Modern and bright and stylish. I loved the flower shop in the lobby which had an amazing selection of flowers daily. The customer relations service was excellent. The professionalism and willingness of all staff to assist was first class. Nothing was too much trouble.
The breakfast buffet was amazing with an incredible choice of food - cooked eggs to your personal choice, a proper barista who catered to all options, plenty of options for all dietary requirements, all extremely fresh and constantly being topped up. The bar area in the hotel was always lively and the cocktails excellent. We ate in the restaurant on 8th floor for dinner which was very good and the portions were plentiful. Wagyu beef and Iberian ham starters were enormous and delicious. Service in the restaurant that night was not as great as elsewhere in the hotel though.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Laurel C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this reviewResponded 3 weeks ago

Dear 613laurelc,

First of all, thank you so much for choosing Only YOU hotel Valencia and for sharing your feedback on Tripadvisor.

We are extremely happy to hear that you enjoyed a wonderful experience at our hotel, and from the bottom of my heart, I hope that we have been able to take care of you and make you feel like home during your whole stay with us.

On the other hand, thank you so much for highlitighing the exceptional service that our lovely team strives to provide every day. Your words help us to keep working with the same passion and love towards our guests!

It would be a real pleasure to get the chance to welcome you back at Only YOU hotel Valencia very soon!

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024 via mobile

This hotel is amazing from every point of view: location, facilities, decoration, rooms (perfectly functional with LOTS of storage space). But what makes it truly exceptional is its people and the kind of service they provide to their guests.

Quality of service is put to test when things get wrong. My husband got seriously sick during our stay and everyone in the hotel did their best to help out, from the guest experience manager (thank you Jose Enrique) to the cleaning lady taking care of our room. This is the essence of this hotel: everyone gives the impression that they enjoy their job and that all they want is for you to have the most pleasant stay.

Breakfast is absolutely extraordinary, with so much choice and top notch quality. We also had dinner there several times (el Mirador), since the view day and night deserves not to be missed, but as it turns out they also prepared the best paellas / rices we had in Valencia ! And not to become too repetitive… service service service. Especial thank you to Manu who spoilt us for dinner and the entire breakfast team.

For a future visit to Valencia, it will be Only You.

Room tip: I would go for road facing room and if you can splurge, suites are amazing
Date of stay: May 2024
Trip type: Travelled with family
Thank sebaysole
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this reviewResponded 3 weeks ago

Dear sebaysole,

First of all, thank you so much for choosing Only YOU hotel Valencia and for taking the time to share your wonderful experience with us on Tripadvisor.

From the bottom of my heart and in name of the whole Only YOU Valencia team, I want to express my most sincere gratitude for being so kind with us and most importantly, for highlighting the attention, the love and caring that we strive to give to our guests, every day.

Also, I will be more than glad to share your feedback with all the departments, since your lovely words means a whole world for us, and serve as an inspiration for the work that we do everyday.

We very much look forward to welcoming you back at Only YOU hotel Valencia and surprise you with an even more comfortable stay than the last one!

Only YOU hotel Valencia will always be your home.

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024 via mobile

Beautiful hotel in a great location but the real standouts for this hotel are the staff and the atmosphere! It really is a special place. We loved the relaxed vibe so much and wouldn’t hesitate to recommend this hotel or come back again. Each and every member of staff who we came across were beyond friendly and nothing was too much trouble.

We arrived late on Friday night. The hotel was bustling and a DJ was playing a brilliant set. There was a short queue to check in and we were offered a complimentary drink whilst we waited. Our room was really lovely, spacious and clean. Lots of nice touches.

We ate breakfast each morning in the lovely restaurant. Really good food, fresh with lots of choice. We got a warm and friendly greeting every morning.

The bar has a fantastic, laid back atmosphere and we enjoyed the time we spent there so much.

Go and stay here, you won’t regret it!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank HSmithy63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this reviewResponded 13 May 2024

Dear HSmithy63,

First of all. thank you so much for selecting Only YOU hotel Valencia and for taking the time to share your lovely comments on Tripadvisor.

We are blessed to read such wonderful comment about your recent experience with us, and from the botttom of our heart we hope that somehow, all the caring of our team made your stay even more pleasant than expected.

On the other hand, we want to thank you for highlighting the service provided by our staff. Thank you for giving us the chance to greeting you everyday and for showinf us such wonderful smile everyday.

We look forward to welcoming you again and very soon at Only YOU hotel Valencia and making you feel like home, one more time!

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024 via mobile

Amazing boutique hotel
Perfectly located
Breakfast on the 9th floors had great views... And so much good quality choices.. And a great barista
Bar area had a great vibe, perfect for early or late cocktails
All staff really helpfull
We will return to this hotel!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Navigate47566116447
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this reviewResponded 13 May 2024

Dear Navigate47566116447,

First of all, thank you so much for selecting Only YOU hotel Valencia during your recent visit to the city and for sharing your kind comments on Tripadvisor.

We are delighted to hear that your stay with us was absolutely to your liking and that you truly enjoyed our buffet breakfast on the 9th floor, as well as our cocktail bar Trotamundos, in the company of our lovely staff!

On the other hand, we want to thank you for highliting the behaviour of our excellent team. We hope that each of has has been able to make you feel like home and take care of you everyday during your stay at Only YOU.

It would be a real pleasure to welcome you again and very soon at Only YOU hotel Valencia!

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024

A wonderful hotel with excellent amenities and attentive and helpful staff. The manager, Jose, is very professional and he made our stay extra special. The beds are super comfy, the breakfast choices are vast and having a dedicated barista is a bonus. Many thanks to all the staff for making our stay enjoyable.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank poodpood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José Enrique Grau, Otros at Only YOU Hotel Valencia, responded to this reviewResponded 13 May 2024

Dear poodpood,

First of all, thank you so much for choosing Only YOU hotel Valencia durinh your recent stay in the city, and for sharing such kind comments about your stay with us, on Tripadvisor.

We are extremely happy to hear that your experience with us was to your liking! At Only YOU hotel Valencia there is nothing we like more than take care of our guests, and we hope that all our love, attention to details and caring, made you enjoy a very pleasant stay, and make you feel like home since the very first moment!

We would be honoured to welcome you back very soon at Only YOU hotel Valencia.

I remain at your full disposal for anything you may need.

Warmest regards,

Emanuela Leonardi
Guest Experience Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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