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“Not a True 5* but It Has Merits” 4 of 5 bubbles
Review of SH Valencia Palace Hotel

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SH Valencia Palace Hotel
Ranked #32 of 100 Hotels in Valencia
Certificate of Excellence
Peterborough, United Kingdom
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Not a True 5* but It Has Merits”
4 of 5 bubbles Reviewed 26 June 2014

The last 5* hotel we booked with British Airways (Lisbon) was so fabulous we had high expectations of this one. There is very little that is wrong but equally, nothing to excite. I expect 5* hotels to delight and wrap you in comfort making it hard for you to leave but this one is flat.
There is only one bar in the lobby and that has no comfy seating, more like a cafe in fact. The world cup was constantly on and in some cases noisy people came off the street to cheer their team.
The rest of the huge lobby simply does not work as a place of relaxation and the there is nowhere for residents interact if they want to.
Bed Rooms are spacious and the air conditioning is just about perfect, but for us the bed was too hard. The restaurant serves excellent food and if you take the set menu it is not too expensive.
The pool is a let down. It is on the 6th floor but the area is small and there is no connection with the rest of the hotel, no bar or access to catering.
See it as a great location with good staff but do not expect luxury.

Room Tip: Book a high room at the front of the hotel where the views are excellent.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 30 June 2014
Dear Customer,
Thank you for choosing Hotel SH Valencia Palace during his stay in Valencia and we sincerely appreciate your comments about our services.
We are looking forward to see you again and thank you for write your opinion in Tripadvisor.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
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English first
Knoxville, Tennessee
1 review
4 of 5 bubbles Reviewed 17 June 2014

NIce rooms, good location, safe and clean. Few restaurants close by. If you are an American, be aware that there is no food available from about 5:00 until 8:30. p.m. The bar is fine, with sandwiches and such available during the day. The front desk staff are really great.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Earl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Dear Guest,
Thank you very much for your kindly words . We will hope to forward to welcoming you back soon.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

Great location and very central. Rooftop bar is nice - not a great view but good service. The front desk is a bit of a disaster. When I checked in I told the guy I had two bookings, first paid for by my employer and second an add on by me for the weekend. He told me to come back Friday to reconfirm my booking which I did. On Friday He looked at me and asked why was I back at the front desk! I told him because he told me to, he then asked if I wanted to book another room? All confusing and I raised my voice and he said it's all okay and I went back to my room. Later I went down to the front desk and a Swedish woman was having the same conversation and they made such a drama over her check in because she didn't raise her voice.

Breakfast is okay. Fried Eggs are deep fried and very greasy but staff are friendly!

Rooftop pool looks better in the pictures.

Rooms are big and very quiet

Beds very comfy and that's why I gave them 4*, I slept sooooo well. Some issues were confusing because of Spanglish but for a 5 star staff need more training to make it feel 5 star. I thought the place was 3 to 4!

Room Tip: Ask for a room overlooking the park
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Liverdargnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Dear Customer
Thank you for choosing Hotel SH Valencia Palace during his stay in Valencia .We appreciate your comments because helping us to keep improving day by day, with the sole purpose of satisfying our Guests. We will hope to forward to welcoming you back soon.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

The hotel is ideally located opposite the old river bed and only a ten minute walk from the old town. On arrival the receptionist provided us with a map and informed us of all the best places to go and gave us some good advice re eating out at lest touristy places. She also told us you could catch the bus to the beach behind the hotel, which we did one day and was well worth the visit. We used the rooftop pool, it was a nice day so people were coming up to the pool only to find there were no sunbeds left so they left again - perhaps the hotel should consider getting a couple more as there was space. Thats the only negative though, the roof top bar was very nice and I also used the gym. The room was very clean and spacious and comfortable. I would definately recommend this hotel.

Room Tip: We asked for a double bed and nice view but they were fully booked so couldnt have both. The front o...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frostybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Dear Guest,
Thank you for choosing Hotel SH Valencia Palace during his stay in Valencia .We sincerely appreciate your comments because helping us to keep improving day by day, with the sole purpose of satisfying our Guests.
We are looking forward to see you again with us.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grays Essex.
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Spent a long time at this hotel 19 years ago and loved it. I was glad to discover that in all this time the standards of this hotel has remained the same. Fantastic service, nothing is too much trouble. Rooms are clean comfortable and modern.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Thank you very much for your kindly words. We are looking forward to see you again with us.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 June 2014 via mobile

The first impression is the last impression that's how we say ,room size and interior was very nice my kids was very happy to staying here , swimming pool was also good and breakfast was very nice , staff was very friendly and we had good time to stay in this hotel , I would suggest my friends or relative to stay here

Stayed May 2014, travelled with family
Helpful?
Thank Narendra53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Dear Guest.
Thank you very much for choosing our hotel for your stay in Valencia. We appreciate the time taken to evaluate their experience with us and we also appreciate the comments about our Hotel
We reiterate our thanks and we hope to have you here in the future.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

We caught the metro from the airport approx 8 Euros for two people green line number 5 to Aragon turned right out of the metro station and after a 10 min walk arrived at the hotel which is almost opposite to the Palau De la Musica( we used this and its flag as a landmark when looking for the hotel.)Check in was quick and easy The hotel staff were friendly and helpful.Location was very good we walked opposite the hotel into the Turia gardens and turned right to walk into the old town approx 20-25 mins or enter the gardens and turn left to walk to the city of Arts and sciences approx 30 min walk.We caught the number 2 bus to the beach the bus stop was just around the corner from the hotel it cost 1 Euro 50 and was very quick get off when you reach the port..We made good use of the rooftop pool on floor 6 which has 10 very comfortable sunbeds we always found beds available as people stay for a couple of hours and then go off into the city so beds were not a problem towels are obtained from the Spa which is on the same floor as the pool it would have been good to have some refreshments available in the pool/garden area we used the vending machine located in the gym to get drinks when we were around the pool..There is also a roof top garden on the 6th floor with seats and tables.The Hotel bar was good for a drink before we went out at night there are tables and chairs on the pavement it gets quite busy during the week as people have after work drinks which added to the atmosphere.The room was a good size along with the bathroom although it looked over the street noise was not a problem there was no noise from other rooms and the bed was comfortable.The room was kept very clean with towels and bed linen changed daily. As often is the case in Spain the only English chanels on the Tv were CNN and Sky news all of the other chanels were in Spanish or German just a couple of English non news chanels would have been nice !The air conditioning did work but didnt keep the room overly cool it only got down to 19 degrees and it was a little noisy (like a bird flapping) so we turned it off during the night.You are given wi-fi codes that last for 24 hrs when you just ask at reception for a new one you need a seperate code for each device but can have as many as you require the wi-fi was a little intermittent but usualy worked if you just signed back in again. We did not have breakfast in the hotel but walked through the gardens and found a good choice of places to eat breakfast.Our favourite place for tapas and people watching was in the square close to the cathedral in the old town.We enjoyed the Bio park which was not as big as we thought but very well planned out it cost Adult 23,80 euroschild 18 Euros our taxi cost less than 10 euros. As we had an early flight we had a taxi to the airport which cost 23 Euros and took about just over 15 mins as there was no traffic around at that time but I think it would normally take about 25- 30 mins.We had a really good time here and would definitely stay again.A++

Room Tip: Choose a front facing room overlooking the Turia gardens
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Helen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, 24 June 2014
Thank you very much for your opinion. Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SH Valencia Palace Hotel

Property: SH Valencia Palace Hotel
Address: Paseo Alameda 32, 46023 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 100 Hotels in Valencia
Price Range (Based on Average Rates): £
Hotel Class:5 star — SH Valencia Palace Hotel 5*
Number of rooms: 248
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