We booked this hotel for just one night as we were cycling 130 km to Valencia and wanted to see the city before returning back the next day.
I tell you this to put my comments in context. we turned up tired and looking forward to a shower and a rest . On arriving in reception the person on duty told us that we were not allowed to take the bikes to the room because we might damage it. I tried to explain that they were carbon racing bikes and not the sort that you lock up in the street. I asked him nicely if he would make an exception but he wouldn't.He was very rude and told me to go and buy a lock or put it in the garage downstairs. I wasn't happy that we couldn't put them in the room but what annoyed me was his attitude and rudeness, He refused to let me speak to the managed telling me that there was no one around. I asked him if he could tell me if I could cancel my room so I could go elsewhere and he told me he couldn't tell me and that I should find out myself!
I rarely write negative things about hotels but this was the poorest service and attitude I have ever encountered in a hotel and there was no need for it.
We didn't stay and lost our money because our bikes were not insured to be left locked up anywhere but what I saw of the hotel it was a shabby reception and the service dreadful
- Official Description (provided by the hotel):
- Hotel Turia is next to Valencia Bus Station, and 350 metres from Turia Metro Station. Set across the Turia Park from the Botanical Gardens, it is a 20-minute walk from the cathedral.All air-conditioned rooms at the Turia Hotel have a TV and most feature a private balcony. There is a safe, and the private bathroom comes with a hairdryer.Nuevo Centro Shopping Centre and El Corte Inglés Department Store are opposite the hotel. Excellent public transport makes it easy to reach City of Arts and Sciences, airport and Convention Centre.The Turia has a bar, and guests can relax on the hotel terrace.Wi-Fi is available for an extra charge. Car hire is offered, and there is on-site parking. The hotel has a tour desk and a 24-hour front desk.Hotel Rooms: 168 ... more less
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- Also Known As:
- Turia Hotel Valencia