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“Excellent”
Review of Caro Hotel

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Caro Hotel
Ranked #1 of 98 Hotels in Valencia
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent”
Reviewed 30 April 2014 via mobile

The Caro is in a great location, near the city centre, about a 5 minute walk from both the cathedral and Turia Park. It is quiet, being down a small side street. Beautifully crafted out of a medieval palace, in turn built on top of Roman and Arabic buildings. Traces of these have been cleverly incorporated into the hotel fabric. Most impressive is the massive Arab Wall which takes centre stage in the restaurant. Each if the original features and every room, has a QR code on the wall. Reading this on your smartphone brings up a video of the history of that room. No expense has been spared in the materials and construction and it shows.

The staff are helpful, friendly and knowledgeable. Breakfast was excellent, if a little on the pricey side. Off the bar, there is a small terrace with a plunge pool and some of the rooms have private terraces. The bed and pillows were very comfortable.

Caro is what many other small city centre hotels should aspire to.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Popsarmcahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 2 May 2014
Dear guest,

First of all we would like to thank you for your positive review. It is always nice to hear that our guests enjoyed their stay.

The hotel is located, indeed, in the historical center of Valencia, close to all the important sights such as the cathedral. The Turia park is next to the hotel and it is a great place for a walk, riding a bike, a picnic or any other kind of outdoor leisure activity.

Since the hotel is located in a more residential part of the old town, the guests of Caro Hotel can rely on a peaceful stay in one of our rooms, as well as in our terrace with the splash pool.
Besides the Metabar terrace, there are several rooms that have a private terrace, too.

The building has a lot of history which can be discovered through our website www.carohotel.com or through our QR guide once in the hotel. The Arabic Wall in our restaurant Alma del Temple is conserved to create a unique, historical ambiance in the restaurant while enjoying one of the many delicious meals.

The staff of Caro Hotel always try to help and advice the guests when needed. While enjoying the breakfast buffet, feel free to order any additional food or drinks that you cannot find on the buffet. It is important to us that you enjoy your breakfast to make a good start of a new day.

We truly hope to be able to welcome you back soon at Caro Hotel.
Team Caro Hotel
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Traveller tips help you choose the right room.   Room tips (130)
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English first
Ibiza, Spain
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2014

My business partner and I were just here last week and had a good stay. Clean, cool and stylish with attentive staff and super central location in the gothic quarter.
Room was spacious and well equipped, good amenities and a nice bathroom.
One point, I asked for two single beds and was given a double with two single mattresses. bit close for comfort!
Breakfast was ok, but not included in the price surprisingly.

Room Tip: 4 was good but no view
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 7 April 2014
Dear guest,

We appreciate you took the time to write your review on our hotel. Because of people like you we are able to improve our service and find new ways to satisfy our guests.

Caro Hotel focuses on both business and pleasure travelers, thank you for choosing us for your business stay.

Our objective is to keep rooms as clean and tidy as possible so that guests can enjoy at the maximum of the design of each unique room. All rooms are well equipped and in the stylish and comfortable bathrooms you can find amenities of the brand Bulgari. The attentive staff can help you with any problem or request you may have, reception is 24hours at your service.

The central location in the historical heart of Valencia makes that guests of Caro Hotel can easily move around the center and visit all important sights of the city.

We hope to be able to welcome you back at our hotel in the near future. Feel free to place comments on your reservation, like twin beds, or you can contact us 24hours through live chat, e-mail, or phone for whichever request you may have.

Best regards,
Team Caro Hotel
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Wilmington, Delaware
Level 5 Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 April 2014

We went to Valencia for Las Fallas. The Caro Hotel was in an excellent location for this, within walking distance of everything in the old city we wanted to get to for the Fallas, including Plaza del Ayuntamiento for the mascletas, the Plaza de la Virgen for the presenting of flowers to the virgin (very close to this), and the place where everyone goes to see the amazing fireworks display on the next to last night. Also, I was a bit concerned about staying right in the old city where everything was happening, because I thought it would be noisy and we wouldn't get any sleep. In fact, I went into the whole thing thinking we would not be sleeping for 2 nights. I am pleased to say, though, that I slept better at Caro Hotel than I did anywhere else we visited in Spain. We were in the back of the hotel, so away from the street, and the bed was sooo comfortable. We stayed in a room that had a terrace overlooking the outdoor bar area, and that was really pleasant. There is a market just down the road, maybe half a block away, where we could get a bottle of wine to take out there when we were resting between sightseeing and heading out for the evening.

The room design was a bit strange, but all the rooms are different which I like, it's quirky. This is definitely not a chain hotel experience. The service was super friendly. They seem to speak a lot of different languages and are very hospitable. They gave us a ton of helpful information about the area, and specifically about the Fallas events when we checked in.

As for all the complaints about the leaky shower, I can see what they're talking about because our bathroom flooded the last morning we were there. The reason for this was that the showerhead got bumped somehow so that it was facing outward instead of down, which I didn't realize. Just be aware of this and make sure it's facing down, and you will be fine!

Overall, we enjoyed the hotel, and my husband and I both agree that we slept better here than anywhere else in Spain.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moose19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 7 April 2014
Dear guest,

Thank you very much for sharing your feedback. We really appreciate the words addressed to our staff and about the hotel premises and facilities.

“Las Fallas” festivity is the most popular and awaited event of the year, moving thousands of tourists to Valencia. Fortunately, Caro Hotel is located right in the heart of Valencia city center, which allows our guest to have a great experience during this period, as you well mentioned. We try to introduce our guests as much as possible so they can get the most out of their stay, especially during “las Fallas” where you have ever more things to see.

There are quite a few languages spoken in the hotel but I think for “Fallas”, you have to come and see it yourself since this is a local tradition and not always easy to explain.

It is important for us to make you feel comfortable and we want you to really enjoy Caro Hotel as a unique experience. You stay in any of our rooms and you can be sure that you will not find the same room anywhere else. They are all different and this makes it special, definitely not a chain experience.

We are sorry for the inconvenience caused by the water running out of the shower. You can be assured that we continuously check our rooms as you could expect in a hotel of our characteristics. As you say, maybe it is not the shower itself but the shower head which has to be facing downwards and not towards the door.

Valencia has become a very popular destination not only because of the Fallas. There is a lot of history to be discovered, in the center and also in Caro Hotel, so please contact us directly if you have any doubts or if you need some further convincing.

See you soon,
Team Caro Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 March 2014

Room design totally guest unfriendly, no place to put things, wardrobe STINKY and small, safe box faulty, leaking shower, slippery floor, clogged sink, door key had to be reset twice. Booked two single beds which could not be separated, ended up sleeping in the close proximity of a work colleague, plus bathroom has no door, shower area can be seen from the bed. Furniture tired and chipped. All this in 22 hours for 186 euros! The only 5 star thing is the location, the old architecture and the lobby design.

Room Tip: Choose another hotel!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 8 April 2014
Dear guest,

Thank you very much for taking the time of evaluating your stay in our hotel. Despite that we regret you had not an experience as good as we expected, we do appreciate you let us know about some issues that could help us to improve.

We are sorry to hear that our hotel was not what you expected it to be. Our main objective is to provide first-class customer service in a unique, fascinating environment. Maybe one night was not enough time to convince you of our project or as hard as it may sound, maybe Caro Hotel was not the right pick for you.

Your choice of your words and the things you mentioned lead us to think that you are obviously used to a more traditional and classic design of hotels. The concept of all our rooms is quite open as you can easily observe on our photos provided. More and more Boutique Hotels follow a similar concept, satisfying so-called niche markets away from standardized chains.

We are aware that the room and bath design might be controversial; this is why we highly recommend checking our website before booking as on our website you can find pictures and videos of each room among with a short description. Doing so you will avoid the kind of problems you mentioned in your review. Every room is unique and different to each other, so we believe there is an ideal room for everyone. Should you have any doubt about this, you can reach out for us at any time.

Whenever there is availability, we seek to offer complementary late check-out. In your case you were offered a free late check out until 13pm. For security reasons all keys stop working at 12 pm. on the day of departure all you need to do is ask for a new key. In this situation, the room key has to be reset after 12pm.. We apologize for any inconvenience caused.

Kind regards,
Team Caro Hotel
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London, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

A second visit to Caro hotel. This is a first class, incredibly stylish hotel right in the heart of the old city. I have visited with both friends and on this trip with my family (and son aged 7) and on both occasions it has been excellent. The staff are very friendly, helpful and welcoming which is so important.

We would definitely stay again and hope to next year.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 26 March 2014
Dear guest,

Thank you so much for taking the time to write this very kind review.
We are happy to hear that once again you enjoyed your visit at our hotel, this time we could welcome your family as well.

Since we are a 5* hotel both the hotel and service should be first class, we are working on this every day with our whole team. After renovating several years we are o so proud of the result: a contemporary design hotel combined with historical elements that are part of this old town center.

All of our staff is always at your disposal to welcome you, and your family and friends, to the hotel and to the beautiful city of Valencia. With the 24hour reception you can feel free to ask any kind of question or favor whenever you may need it.

In case you have any questions or request for a future stay do not hesitate to contact us by live chat, e-mail, or phone, all of these ways are 24hours as well.

We hope to be able to welcome you again here in Valencia.

Kind regards,
Team Caro Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadway, United Kingdom
Level 6 Contributor
142 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 6 March 2014

An excellent boutique hotel constructed out of the remains of some very much older buildings with a good deal of the history still exposed. Several shades of grey minimalist décor. Typical bathroom for this type of hotel - designed by a computer that had never actually used a bathroom. You just have to cope. Very friendly and knowledgeable staff at reception. They will park your car for you, although not in the adjacent garage.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richardxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 10 March 2014
Dear valued guest,

Thank you very much for sharing your comment about our hotel on Trip Advisor.

Your opinion is very important to us and this is why we personally answer all of them.

It seems that we were able to create a memorable experience even though you did not agree 100% with the plot of the rooms. All of them are designed individually and we completely understand that in certain cases, the design is more important than the functionality. This is something that makes a boutique or design hotel as ours special. The minimalist décor fits perfectly into our concept and the grey colours go tone in tone with the historic remains of the palace.

Valencia offers a great variety of activities and lots and lots of sightseeing. We do our best to not leave any questions unanswered and give recommendations regarding all kinds of requests. We are glad that you found our recommendations helpful for your visit. To discover the city center a car is not necessary but in case you should arrive by car, we offer parking service for our guests. Since there is very little public parking space, this is the preferred option. You can leave it at the main entrance of the hotel and you can let us take care of it.

We hope to see you again soon in Caro Hotel.

Best regards,
Team Caro Hotel
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Zeewolde, The Netherlands
Level 6 Contributor
173 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 27 February 2014

The location of the hotel is very nice. In the old centre of Valencia.
Small little streets and very nice old buildings. From the website you can tell that the hotel is not advertising as being the biggest, luxurious and 50 swimming pools.
The hotel is very minimalistic, but is very good harmony.
The staff at reception is one of the best ever. (Not because she happened to be Dutch). Just because of the typical Dutch way of being welcome in the hotel and the willingness to help.
For this type of welcome I regret not to spend more hotel time in Holland.
Normally you are being interrogated and there is more interest in the creditcard than the person checking in. Caro Hotel is very good.

The room was indeed very minimally decorated, but that was what I booked. But it all worked and there was more than plenty of space. Nice big shower, without those cold curtains and lots of pressure.

The view could be better, but what do you expect? It is built inside an old town, so you have other buildings around you. But I did not get the impression people where there to look at hotel guests.

Very good hotel. More than good staff. When I need to be in Valencia again – I will go here again and I normally never stay in 1 hotel more than once.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hans E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this review, 3 March 2014
Dear Hans,

Thank you very much for your extensive review about our hotel. We just love to read comments like yours and it makes us really proud of our project.

Caro Hotel is located right in the heart of Valencia and our clients appreciate the proximity to many of the important sights. You have made some interesting references to that issue and also to the neighborhood of the hotel. Caro Hotel is embedded in the quiet, residential area in the city center called “Xerea”. As far as the views are concerned, our hotel is necessarily known for neither the size nor its views but for the moments you can enjoy in every one of our 26 singular rooms and the services that accompany your stay in our hotel.

One of the things that distinguishes Caro Hotel is its modern interior design combined with elements of the former Palace of the Marquis of Caro. The façade dates back to the nineteenth century and whereas other parts of the hotel reflect the main construction periods that over the centuries have passed through Valencia.

We take great pride of our staff and the unstandardized way of making our guests feel comfortable. Still, we have a business to maintain so we have to ask for a method of payment. We completely agree that this should not be the essence of the conversation when you arrive.
We would like to thank you for choosing Caro Hotel and for taking the time to share your experience with other future guests. We hope to be able to welcome you back on your next visit to Valencia.

Best regards,
Team Caro Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caro Hotel

Property: Caro Hotel
Address: Almirall 14, 46003 Valencia, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia > La Xerea
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 98 Hotels in Valencia
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Caro Hotel 5*
Number of rooms: 26
Official Description (provided by the hotel):
Caro Hotel is a five-star monument hotel located in the heart of the city of Valencia. An urban and commercially independent hotel, its 26 rooms, all unique in themselves, and gastronomic restaurant are fine examples of the singular and highly respectful integration of its contemporary interior design, characterised by clean, geometric lines, designed by Francesc Rifé, with the original historical, architectonic features of the building. Below the eclectic appearance of a nineteenth-century palace, the hotel walls stand guard over a legacy of more than 2,000 years of history, which includes an original mosaic belonging to the founding of Valencia in the Roman era (2nd century BC.), the thirteenth-century Arabic defensive wall, several gothic arches and nineteenth-century constructions which, together with its warm, friendly, client-focused service, make this establishment a high quality must for all travellers who wish to enjoy a memorable hotel experience from a different perspective. ... more   less 
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