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“Good but .......”
Review of Caro Hotel

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Caro Hotel
Ranked #1 of 98 Hotels in Valencia
Certificate of Excellence
Reviewed 21 August 2014

What is best at Hotel Caro its their staff!
Great people, always willing to accommodate you in the best way, but this is a hotel for just a weekend and our stay was for 14 nights..... We moved out after 2 nights
It does not have the convenient comfort for a long stay as a 5 star hotel should, but it's also a boutique hotel . . . .
Restaurant was not open in August, too bad. They have a mini pool but no "tumbonas" to laydown and relax. Not enough closet space, no drawers, no towel hangers, too dark, etc
I would only recommend Caro Hotel if you are visiting for just a couple of days, that is why i only gave a 4 stars review

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Minerva C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 1 September 2014

Dear Minerva,

First of all, thank you very much for the time you spent writing this review.

We are glad to hear that you found our staff one of the strenghtness of the service. It is always good to know that guests appreciate what people working here try to do to accomplish.

As you say, we can be considered a boutique hotel. We are an independent, small and quite hotel in an old palace right in the center of Valencia. The fact of having 26 rooms all different from each other might explain why we could not fill your desire of being in a long-stay hotel.

We have big and very comfortable rooms that are usually used for long stays. And we also have cozy, original rooms which are better for short stays. Our high occupation made unfeasible for us to offer you a change, and it was also a pity that none of the rooms we showed you were not the kind of place you desired for a long stay, even the main suite of Caro Hotel. We apologise, anyway, for this inconvenience.

The option of choosing a specific room in our hotel is one of the things the incoming guest has to consider. This option is available for free when booking directly with us by phone or using our website. We are aware not every person or every stay needs the same room, and that is why we have 26 different possibilities which match the perfect room for your time here.

Thank you again for your words and we do hope to welcome you again in Caro Hotel, surely with the perfect room for your needs :)

Sincerely,
Team Caro Hotel

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429 - 435 of 831 reviews

Reviewed 13 August 2014

Very private boutique hotel in the old quarter. It is a recovered building, beautifully furnished. Our room was really big and comfortable. It had all the extras: bathtub, robes, slippers, everything. The service was really nice also, the minibar is complimentary and they even brought some treats to the room on the first day!

My only complaint would be that they didn't have an iron, so they took the clothes to vapour iron them and charged around 10 euro per shirt!

would stay again and definitely would recommend.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank guila h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 20 August 2014

Dear guila,

Thank you for taking the time to review our property here on TripAdvisor.

As you mentioned in your comment, the hotel was built in an old Marquis residence from the 19th century. Nowadays, after the restoration process, its original solid wood doors welcome guests under a coffered ceiling in the lobby of the hall.

The entrance exhibits several and unique archaeological pieces that represent the rehabilitation works, which lasted nearly seven years.

Providing our guests with the best possible hospitality and service has always been our mission. All our rooms are provided with comfortable robes, cozy slippers, Bulgari’s complete line of Eau Parfumée products as well as complimentary minibar, which is daily refilled.

As a 5-star hotel, we offer our laundry service. We had several inconveniences with the fact of borrowing irons in the past, so as to maximize comfort of all our guests and optimize the result of the ironing we decided to to change the way this extra service works. We do regret this handicap, however.

It will be our pleasure to see you again in a future stay in Valencia :)

Sincerely,
Caro Hotel Team

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Reviewed 10 August 2014 via mobile

Outstanding staff, a perfect location and stylish comfortable rooms. We will definitely be visiting the Caro again. Every visual element of the hotel has been carefully thought through to be in keeping with its history. Sadly we missed the restaurant on our dates but we heard it is fabulous! The restaurants recommended by the excellent reception staff were outstanding.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dostell777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 1 September 2014

Dear Dostell777,

Thank you very much for taking the time and giving us a brief review of your stay.
We really appreciate the kind words you have dedicated to the hotel design and facilities and of course to our staff because we consider it the heart of the whole operation.

Our restaurant Alma del Temple is not only available for hotel guests but also for people who do not stay in the hotel. We regret to hear that you missed it and do hope you have the chance to try it in your next time in Valencia, because the experience is really worth :)

Alma del Temple has indeed been considered one of the most stunning restaurants in the world by German editors Taschen and it is recommended by the Michelin Guide 2014.

We can’t wait to see you back in Caro Hotel.

Best regards,
Team Caro Hotel

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Reviewed 7 August 2014

This hotel is absolutely fabulous. Not only are the staff the most helpful I have had the pleasure of meeting, the location in the old town is just perfect and the style and design combines the old wall of the town with a really modern twist. Every room is different and there is plenty of space and really lovely bathroom facilities. We are in the restaurant one evening - good food and good value. So around fabulous...

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Lindsey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 18 August 2014

Dear Lindsey,

Thank you for taking the time to write your review on TripAdvisor.

We are glad to know that you did enjoy your stay with us. We focus on the importance of offering an excellent customer service and it is fantastic you appreciated that little effort :)

As you noticed, our location is one of our greatest strength. Our guests are able to visit the city-center on foot, which is very comfortable and convenient. Regarding our amenities, those who book a stay can try Bulgari’s complete line of Eau Parfumée products, which is made with essential plant oils and silk proteins and fragranced with Italian bergamot and pepper.

We are also happy to read you enjoyed our restaurant Alma del Temple, too. We think it is a hidden jewel just a few metres away from the crowd for its Mediterranean food and for its atmosphere. Indeed, it was recently considered one of the most beautiful restaurants in the world by German editors Taschen...

We hope to see you soon in your next visit to Valencia.

Sincerely,
Caro Hotel Team

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Reviewed 31 July 2014

The Caro is becoming our regular hotel in Valencia. A fantastic location right in the heart of the city and wonderfully helpful and attentive staff. The building and it's history are worth delving into. The rooms are modern and well designed and most importantly the beds are extremely comfortable. I'd highly recommend the Caro if it fits your budget.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank RSOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 7 August 2014

Dear RSOslo,

It is a great pleasure to hear that you consider Caro Hotel your home away from home in Valencia. Our hotel has only been open for a little bit more than 2 years but we see more and more guests coming back Valencia and they decide to stay in our hotel again.

Caro Hotel is more than just a hotel; it also houses remains of all major civilizations that occupied Valencia, going back to the Roman Empire. There is a lot of history in our hotel and we are more than happy to share it with our guests. The quiet neighborhood and the stunning architecture that surrounds us invite you to just have a walk around and enjoy the atmosphere.

It will be a pleasure to welcome you back soon.

Best regards,
Team Caro Hotel

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Reviewed 28 July 2014

Recently spend 4 nights at Hotel Caro. Perfectly located to explore the old town, catch the metro to the new town and port. Hotel staff were excellent, could not do enough for us. Room was for three, plenty of space and well thought out. Free tea and soft drinks from the mini bar every day. No hesitation to recommend to any one visiting Valencia.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Sally22102014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroHotelVLC, Gerente at Caro Hotel, responded to this reviewResponded 30 July 2014

Dear Sally,

First of all, thank you very much for taking the time to write about your great experience with us.

As you mention, Caro Hotel is located right in the heart of the city, just some minutes walking
from the major attractions, perfect to explore around and breath the local atmosphere of Valencia. Also, just 10 minutes walking from the shopping street (Colon).

All the staff from Caro Hotel is committed to our mission and priority which is to make our guests feel just like home or even better :)

We have 26 different rooms and everything in them was designed to offer the best comfort to our guests, as well as a touch of contemporary design. Also any guest can, when booking directly with us, give their preference for a specific room. If next time you wish to do so just feel free to contact us using our online chat service or get a look on our website, where you have all our rooms fully described.

We are also glad you enjoyed the Minibar of your room, which is daily refilled and, of course, free of charge with snacks and soft drinks, as well as tea in the room.

It will be our pleasure to host you again in your next time in Valencia.

Best regards,
Team Caro Hotel

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Reviewed 24 July 2014

After a disappointing trip to Barcelona a few years back we were not really excited about a trip to Valencia Spain for a meeting. The Hotel, staff and city changed our opinion of Spain. This review will focus on the Hotel and staff but we would highly recommend a visit to Valencia if traveling to the region.
Location:
The Hotel is located in in old town of Valencia within easy walking distance to major attractions. The Hotel is small it is a good idea to have a Google map or IPhone to show taxi drivers if venturing outside the old city. It was situated 2 min walk to the cathedral and Roman Baths both quite interesting. As stated in other reviews the Hotel encapsulated the previous old Mansion of the Marquis Caro. Artifacts are displayed throughout the Hotel. The web site accurately highlights the unique room settings and artifacts. You can request a specific room. We were in the loft which was great though a sloped ceiling did make the large room seem a little tight.
The Rooms:
There was little drawer space for two, the closet was adequate, Mini bar stocked with water, soda and juice and replenished during the day. The temperature of the room was well controlled the bed and linens very comfortable. In General the Hotel was quiet though a festival in a Park across the way was a little noisy it stopped at midnight ( After dinner in Valencia) so by bed time it was quiet. We felt very safe walking in this part of the city well into the evening. The showers do have a glass door separating the shower from the room if you don't know your travel companion well you will be the end of the stay. Only improvement we would have is a little hook for the towel outside the shower. There was one inside.
Food
We did get the breakfast which was superb. Various bakery goods, eggs, bacon, granola, meats , cheeses. Coffee and Juices even some wine and champagne. The Restaurant was beatiful we did not eat there. While on food the Hotel sent up little treats through the day candies, truffles all quite tasty.
Staff
Everyone was excellent. We felt that the staff took pride in the Hotel. Everyone was friendly and willing to engage in conversation even though we speak no Spanish. Particular kudos to Jean who took us on a tour of the Hotel and it's treasures. The Front desk clerk Vera was friendly and we agreed with her recommendations for dinners and sight seeing. Also the young lady who looked after breakfast was very accommodating starting a little early one morning so that we could catch breakfast before our flight.
We are fortunate enough to have the opportunity to travel frequently and would put this high on the list of great experiences.

Room Tip: You can select specific rooms all different. We had the loft which was quite nice If you book onlin...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
3  Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caro Hotel

Address: Almirall 14, 46003 Valencia, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia > La Xerea
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 98 Hotels in Valencia
Price Range: £144 - £577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caro Hotel 5*
Number of rooms: 26
Official Description (provided by the hotel):
Caro Hotel is a five-star monument hotel located in the heart of the city of Valencia. An urban and commercially independent hotel, its 26 rooms, all unique in themselves, and gastronomic restaurant are fine examples of the singular and highly respectful integration of its contemporary interior design, characterised by clean, geometric lines, designed by Francesc Rifé, with the original historical, architectonic features of the building. Below the eclectic appearance of a nineteenth-century palace, the hotel walls stand guard over a legacy of more than 2,000 years of history, which includes an original mosaic belonging to the founding of Valencia in the Roman era (2nd century BC.), the thirteenth-century Arabic defensive wall, several gothic arches and nineteenth-century constructions which, together with its warm, friendly, client-focused service, make this establishment a high quality must for all travellers who wish to enjoy a memorable hotel experience from a different perspective. ... more   less 
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