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NH Valencia Las Artes
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Reviews (1,400)
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All reviewsnice hotelreina sofiaopera housearts sciencesindoor poolwalking distancea short cab ridecity centrefloor overlookingsuperb breakfastscience areaaround the cornerearly hourshouse keepingold citycomfortable staycity trip
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160 - 165 of 1,400 reviews
Reviewed 21 November 2013

We chose this hotel due to the location - near to the start/finish for the Valencia marathon. It is a good location for many of the sights in Valencia, El Saler shopping centre, buses aplenty, cheap taxis, and on the Tourist Bus route for a pleasant ride around the city.

Having stayed in NH hotels previously we knew that the rooms are really small, so opted for a junior suite on this occasion. It was very comfortable and well appointed, although lacked tea-making facilities as advertised. Also, a very tricky spiral staircase to the mezzanine level (photo below). Lovely views from room 1201.

The free wifi was OK - you have get a new code every 24hrs.

Breakfast buffet in the restaurant was very good.

Room service was average - served cold, only between 13h30-15h30 and 20h30-23h30. Room service breakfast although advertised was not available.

The restaurant is closed in the evenings at the weekend.

The gym was adequate. The indoor swimming pool was cold. The sauna was clean and worked well. Towels were sometimes not available.

The biggest let down was the staff. Bored, indifferent, unhelpful, some incompetent. Perhaps weekends are not the best time to stay at this hotel.

Room Tip: Choose a room on the garden side. Room 1201 has lovely views over the port and concert hall. Book breakfast at reception when you check in - apparently saves 3euro.
  • Stayed: November 2013, travelled as a couple
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Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio K, Gerente at NH Valencia Las Artes, responded to this reviewResponded today

Good Morning,

First of all, thank you for taking your time to give us a feedback, especially when it's so detailed. We want to extend our sincerest apologies for any inconvenience you might have experienced. Your feedback is extremely valuable to us, so thank you for bringing this issue to our attention. We hope to see you soon again to have a new and totally different experience.

Best regards,

Julio Krebs
Director NH Las Artes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

We have stayed in a few Valencia Hotels in the past and never had this experience before.
Arrived at the hotel with friends and we were allocated two adjoining rooms. Our room air conditioning did not work and neither did the room safe. Our friends room next door smelled strongly of smoke (this is a non-smoking hotel ?).
Friends reported the smell to reception and were moved to another room. We reported the faults and after waiting an hour, reported it again, explaining that our two night break was fast disappearing, eventually had a maintenance man attend. Although, he fixed the safe, he could not fix the air conditioning. He then phoned reception and they agreed to move us to another room.
The rooms are clean and comfortable but a bit tired and the rooms had two single beds which tended to slide around the room when you leaned back on the headboards.
The hotel is ideally placed for visiting the City of Arts and Sciences and the 35 bus from outside goes into the old city centre for Euro 1.50 each way.

  • Stayed: November 2013, travelled with friends
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3  Thank JohnABZ2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

This is a well priced hotel within walking distance of the City of Arts and Sciences. Breakfast is excellent. Reception and waiting staff are very helpful. Wifi is free. Rooms can be a little noisy so ask for a room overlooking the garden. A pleasant walk during the day to the old part of the city, but you would probably want to get a taxi back late in the evening.

  • Stayed: August 2013, travelled on business
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1  Thank CED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

Stayed here for one night, and was shocked to see this rated as a 4*. The bedrooms are tiny, which is fine for a city hotel. However the decor in the room was very old and tired - in desperate need of an update. We had holes in the bed covers, and the sink surround in the bathroom had a huge crack in it which someone has attempted to fill. All the furniture was chipped and worn and overall just needs modernising.
The staff are lovely and very helpful

  • Stayed: October 2013, travelled as a couple
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1  Thank Minibee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

It was my first time i have been to Valencia , Spain & it was wonderful to stay at NH hotels , Staff was very good & the only problem was that with the bed , there were two bed joined together & those bed was having wheels & when you are sleeping there is chance you may fall in between two beds, so ask them for proper bed room. its slightly far from airport around 19 km appox. there is one really good science museum next to hotel.

Room Tip: Select the room facing towards the Main road & as high floor as you can get
  • Stayed: September 2013, travelled on business
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1  Thank ashish00gohil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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